Cohen’s Fashion Optical

Could not ask for better customer service or kindness! The owner is so professional and understanding of your wants and needs! This is the only shop my fiancé will buy glasses from and he’s picky. Highly recommended to everyone!

I have purchased about 3 pairs of glasses from here.
I have had wonderful experiences each time. This is a great high end designer glasses/​optical shoppe. The management /​owner is very knowledgeable and the staff has been trained by the highly credited New England College of Ophthalmology (424 Beacon St, Boston).
I have found that they stock frames that are VERY difficult to find in other stores and have many italian designer One Off frames with uniqueness.
If you’re looking for frames that are high quality designer and also unique, this is your place!
Costs are slightly above average, but, to be expected as it s in a mall. :-)
I will continue to come here for my frames and eye glasses requirements.
Above average care and support by comparison to Lenscrafters and other box stores.
Cheers!

Unfriendly, poor cust service (frame adjustment).

So here’s an update. After 4 back and forth email conversations and 1 phone convo, the CS rep for Cohens as a whole gave the typical franchise answer; «all offices are independently owned and operated… yadda yadda» She went on to claim that if I went to lens crafters in the same mall, their answer would be the same. Boy, did i surprise her when my answer was «WRONG». In fact, that last people (before cohens) to measure my wifes’ PD was Lens Crafters in the Pheasant Lane Mall, and they were more than happy to oblige. And guess what, It was right, as her new glasses from
fit great. Imagine that.
Again, I will never use this Cohens’ again.
And incase anyone is in disbelief, contact me here and I will email you all the email trail and phone call data.

I received two coupons in the mail for Cohen’s Optical – one was for 30% off glasses, while the other was for $ 100 off and the second pair free. I was in desperate need for new glasses because the utilitarian wire frames I had for nearly 18 (!!) years had finally begun to break. So I made an appointment with Dr. O’Donnell for Friday morning. The eye exam cost $ 60 and was quick and easy, especially considering my severe myopia and astigmatism. Dr. O’Donnell was friendly and professional; we had a nice conversation about teaching and college.
With my prescription in hand, I went to Fran, the eyeglass specialist, who took one look at my old glasses and said, «Honey, you DEFINITELY need new glasses!» We discussed the coupons and decided that the 30% off one pair would better suit my situation. I don’t need an extra pair of glasses that I won’t wear, and 30% off one pair would amount to more than 100%, so it was a better deal. Fran pulled out two frames for me to try, and I decided on the second pair, a rather sleek-​looking pair of dark tortoiseshell frames by Nine West. I paid $ 360 for the glasses (both lenses and frames), and Fran told me that they would be in no later than Wednesday. Fran was super friendly – we chatted about the new carpeting and new dining options in the Pheasant Lane Mall as she wrote up my order.
I received a phone call from Fran on Tuesday afternoon that my glasses had arrived. I picked them up that evening, and I couldn’t be happier with my new specs. BF says they look like «grown-​up glasses»; he wishes I got them earlier (though when I told him how much new glasses cost, he as a non-​corrective lenses wearer was shocked-c’est la vie, I said). I will return to Dr. O’Donnell and Cohen’s in a couple of months for my contact lenses exam and new order, and I would recommend them to anyone.

First stop on my shopping excursion to Pheasant Lane Mall yesterday was Cohen’s Optical. All I needed to do was replace the pads on my glasses and I was met with attitude. To the lady who was working there yesterday, I’m sorry if you hate your job or if you’re bitter because the huge LensCrafters down the hall looks to be doing much more business, but that’s not really my fault so you could have been a little more cordial to your customer. And not that it’s a big deal, but I wasn’t even offered a receipt for my purchase, just handed my change and set on my way without even a «thank you». I was very disappointed with this store, especially since I remember having such a wonderful experience at the Boston location.