Border Limousine Service

I had never heard of Border but got a Groupon and ordered it for our summer vacation. The email confirmations, the communications with staff, including the confirmatory calls to ensure pick up, the driver, all TOP NOTCH! Good work. I will be using Border again!

Bought an Amazon Local for this company to pick us up at the airport and drive us to the North Shore. The driver (Border24) was late and seemed unconcerned with the fact that we had been waiting.
His car was in pretty bad shape. The display panel had several check engine lights illuminated including low tire pressure. I expect a car service to have their cars in perfect working order.
The driver didn’t want to use GPS even though he didn’t know where he was going and so he required us to give him turn by turn directions home. Most of the way home he complained that our town is outside of their service area and that the «idiots» at dispatch should never have accepted our reservation. He also asked us for directions on how to get to his next stop and seemed interested in narrating our trip back even though we clearly wanted to not talk. The car also smelled and he didn’t have the air on.
The worst part was when we arrived at our home late at night he didn’t feel out tip was adequate and so he began to yell at the top of his lungs that we needed to tip 20% of the full value of drive (We tipped 15% of the promotional value due to his poor service). He then proceeded to yell that had he known what we were going to tip he would never have driven us and that we should NEVER use Border Limo again. He didn’t need to convince us of that, there’s no way we’d ever use these guys again.
Oh for Amazon Local Border Limo charges $ 10 for road tolls, even though there were NO tolls between the airport and our town. Seriously unprofessional, not going to use them ever again.
Update… The company said they’d refund the $ 10 for the toll but ended up charging us an additional $ 25!!! Had to call them to fix and dispute the charge. AVOID!

This is the third time I’ve had a driver be rude to me. I’ve used this company for years so I keep giving them another chance, and you’d think I’d learn. Sometimes they drive like maniacs, and sometimes they are really rude, don’t pick you up in time, and one threatened to charge me more it was 10 after my pickup time because he never called to tell me that he was there (which they have ALWAYS done in the past.). Some are late to the airport to pick you up, and even though I have used their service for years they seemed not to care when I called and told them.
For the $ 160 roundtrip and the $ 35 the service insists you tip (even when the driver is rude) it’s not worth the hassle. (They’ll even charge your card ahead of time)
All this rudeness has only happened in the last year. Say goodbye to a customer.

We took boarder limo to Meadowbrook for a concert, our driver Shawn was awesome! Timely, friendly, and very professional. They are very reasonably priced too. I highly recommend them and plan on using them again!

Would definitely use them again. Office staff was friendly and helpful, Drivers were on time and friendly for both early morning flight and late flight back. would recommend them for friends and family use.

I found them via Groupon and used them for a round trip from NH to Logan.
The inbound driver was very pleasant, but made me nervous. He had a GPS that was not mounted to his window so he had to keep looking down at it. Twice we nearly got in to an accident.
The outbound driver was late picking us up. I didn’t mind that so much since I know Boston traffic and apparently his earlier pickup was late getting in. What bothered me was that we never got a phone call saying that he would be late. After waiting outside for 10 minutes, I called the main office. Since it was after hours, I had to leave a message and wait for a call back. The driver did call back and said he would be another 10 minutes :(
There were 3 in our group so they sent a town car. That was fine, but both drivers seemed to have a problem getting 3 medium size suitcases in to the truck. It took almost 5 minutes for our outbound driver to get them in. Very annoying since we had already waited 20 minutes.
The outbound driver also wouldn’t let one of the passengers sit in the front seat. Apparently it was taken up by his briefcase.

I used the groupon for Border, for transportation from my house to Logan and back. I had never hired private transportation before, so I was nervous. I am pleased to say that everything went very well. They called the day before to confirm. They arrived 10 minutes early. Our return flight was delayed but they watch the flights for you and were very accomodating. The ride was clean and comfortable and the drivers were very friendly. I would definitely use them again.

Was able to take advantage of the Groupon Coupon so this was a real bargain. Used Border Limo for a family of 6 adults roundtrip to Logan. When I booked I got a «live» person on the phone, not the usual 10 prompts to speak with someone. Very friendly and was able to answer all my questions/​concerns. The driver showed up 15 minutes before our departure time to load all our luggage into the van. Van was clean and new, the return van appeared to be an older van. A quick hours drive from Merrimak, NH to Logan. When we returned, driver was there waiting (with our name sign) and I was glad to see he was the same driver so he was easy to find from the sea of limo drivers in the Logan Limo Lot. Again, a quick trip home. Will be looking for Border in groupon.
Very positive experience.

Absolutely terrible time booking with these people. Dispatcher Beth was curt and rude and inflexible. 20 hours notice is not enough time for booking? Don’t waste your money on Groupon with this company.

EXCELLENT service! I planned a surprise 50^th anniversary party for my parents in MA while living out of state. I hunted high and low for a beautiful limo to hire for a reasonable price and I am so glad that I chose Border Limousine. The white stretch limo is absolutely gorgeous. The driver Mark was wonderful — great personality and professional at every turn. He even offered to take pictures for us when we reached our destination. I would recommend Border Limousine to everyone who wants a gorgeous limo for a wedding, anniversary, party or whatever. I am so glad that I found them online and that I chose them out of all that I found. The limo was all that I was hoping for and MORE! Thanks Mark and Border Limousine.

Ironically I also found Border Limo on Groupon and am so happy that i did. Since the first time I’ve had the opportunity to use them a few times and have found them to be efficient, punctual, pleasant and affordable.
i rarely Unilocal,but I would HIGHLY recommend them!!!

I heard about Border Limo on Groupon and took advantage of their special offer for Groupon members. I hired them to take a friend to Logan from Metro West and the service was perfect. I will definitely use them again for future airport transport needs. What I liked most was the excellent communication and positive attitude by their office people. When I requested, pretty much the day before, to move up our pick-​up time due to weather, not only was Border very understanding, the dispatcher told me that she’d handle it with the driver herself to make sure that he got here early. True to their word, the driver (very professional and courteous) was here right on time. They also checked in pro-​actively the day before to reconfirm with me, not the other way around. I definitely recommend this company for private car needs.

We used their service to take my grandparents out to celebrate their anniversary. Everything went smoothly from the scheduling to being dropped off at the end of the night.
The driver was excellent — friendly and courteous. The car was a bit cramped, but that was due to the size we chose, nothing to do with them or their service.
We don’t often have need of a limo service, but next time we do we will call Border Limo first!