Chantecleer Lakes

This place is what you make it and it seems like a lot of ppl make this place home and home is where your heart is until you move! Usually well kept and I always see housekeeping or housecleaning walking around the property taking care of it so that’s a plus. The lawns are well kept but during the cold months when it snows they have a difficult time cleaning it up so I guess that’s the only downside. I heard some of the renters say that they have issues with management but I have never had a problem. Overall ok. Has a pool, gym and sauna but I got Xsport for that. Home is what you make it and this is home for now

There have been many issues in regards to Mr. Christopher Berg and the Appletree Townhome Association. We’ve lived in our townhome for over 5 years, and this past year, Mr. Berg and Chantelcleer Lakes has taken over our association.
Over the past 5 years, the outdoor safety and snow removal has been one of the main concerns as association members. We have placed complaints numerous times (in writing as well as verbal) regarding the lack of snow removal in a timely manner (within 6 hrs of last snowfall) as well as ice removal (at times up to 2″ thick). Complaints have never been acknowledged, nor have they been addressed most of the time. A second issues we have had is the safety concern of the wooden patio balconies. Again, many complaints (both in writing and verbal) have been presented to Mr. Berg regarding the feeling of a less than sound patio. Molded and rotting wood can be visible from our patio. Yet again, no response or acknowledgement from Mr. Berg has been herd.
Lastly, I’d like to address the professionalism, or lack thereof, of Mr. Berg. Often when confronted with issues verbally, Mr. Berg does not conduct himself professionally. He frequently cuts off association members when filing their verbal complaints, he does not empathize with the customers he serves, and on more than one occasion, he has hung up on association members upon hearing information that does not please him. I have never been more disgusted with the lack of professionalism of a business. Mr. Berg is meant to represent the best interests of the association, and he has done nothing but cause more problems between the association members and those who are contracted to complete jobs within our community.
I caution anyone who is looking to live in either Appletree Townhomes in West Chicago or in Chantecleer Lakes in Naperville to rethink their decision. Although I love the location of our home, and the neighborhood we live in, the association that has been contracted to serve us (under the leadership of Christopher Berg) has caused unncessary stress and concern among the association members. Many in our complex have consulted legal action against our assocaition for their lack of attentiveness and professionalism in taking care of our community.