dirty facilities, the floor, the sheets, even found blood on the bottom of the sheet at the end of my massage. very disappointed in the cleanliness but the massage was good
Karyn M.
Place rating: 1 Cleveland, OH
Tried to go here for my first massage. Booked 2 appts on a Saturday. We were 5 min late(max!) because we went to the address listed here, which was wrong. Came and no one was there. Called and couldn’t leave a voicemail. Considering how much we both needed and we’re looking forward to this appt, we were super devastated that this happened. Even if they had left minutes before, it’s still really unprofessional to not even call us to ask for our status. this was our first visit and we had a little trouble finding the place. I’m in the health service industry myself and I’m just baffled by this. I’m angry enough that I will cancel my chiropractic appt as well and tell others about this.
Olystacy B.
Place rating: 5 Olympia, WA
This is as good as it gets for chiropractic clinics! Seriously, Napavine is a small little town but Dr. McGraw and his crew could rival any big city Chiropractic expert. I was introduced to Dr. McGraw by a friend who had been to Dr. McGraw for his back injury. He came highly recommended. The first time I went in was over a year ago. I, idiotically, moved a big cement flower pot by myself and tweaked my back bad. I went to a dr, acupuncturist, massage therapy before my friend suggested Dr. McGraw. I finally saw Dr. McGraw. He listened, took his time asking questions and diagnosing me. He adjusted my back twice and I was back to new within two weeks. This was after suffering, apparently needlessly, for a month. Why I didnt just go to a chiropractor is beyond me. Lesson learned. So fast forward to this weekend, somehow I tweaked my back and I was having a lot of pain. I didnt wait this time, and called at 0630 this morning to ask for an appt. I got a voice mail but received a call back 10 minutes later getting me in the SAME day. Talk about AMAZING service!!! WOW! It is hard to find any company that offers that type of service. I went in, and again, after just a few adjustments, my back is already feeling better. Dr. McGraw is a very kind, approachable, professional yet friendly Dr. I love talking to him and listening to his advise about back issues. He is so informative and wise in the area of chiropractic care. The staff at the clinic are so nice. Especially Tawni. They know you by name, are quick, professional, efficient and friendly. They always make you feel very welcome and valued as customers. Billing is never an issue and they handle all of your claims appropriately. Their clinic is a newer professional building. Napavine is, indeed, very lucky to have this amazing dr and his staff in Napavine. I don’t live in Lewis County but will continue to drive to this clinic for the excellent treatment and service I receive here. Thanks Dr. McGraw and staff!
Julie M.
Place rating: 5 Napavine, WA
Dr. McGraw and his staff are wonderful. Office runs smoothly and on time. Dr. McGraw takes the time to explain things to you in a way that is easily understood. Would recommend this chiropractor to anyone seeking a quality office and a successful outcome.