Subway

I came here to get a sub for a friend. The service was extremely slow and the staff did not seem to care about us or any of the other customers. Both of the people making sandwiches had long hair that was not held back at all. After our sandwich was done, it took about 5 minutes for us to pay as the girl at the register made the person behind us’s sandwich instead of helping us. Then, when we tried to get some iced tea, the machine shot out hot water all over the floor and almost burnt my hand. The staff clearly saw it happen and didn’t make any move to put a sign up for it or clean it up. I have been here before and consistently received slow service. I will not be returning.

I went here with my friend during lunch hour on a break from work on Halloween afternoon. (He’s most likely writing a negative review also.) I was clearly expecting a bit of a delay as it was at the time of a rush, however there was absolutely NO rush in any of the two employees.
I’ve never had this large of a problem with other Subways in Napa. Most fast food workers understand to pick up pace when there’s a rush; these two did not.
It took about a total of 20 – 25 minutes to get our sandwich made after the employee finally addressed my friend and I.
The first employee kept shooing away flies from our sandwiches. Disgusting.
And finally once our sandwich was made, the second employee decides to then ignore us after we’re all ready to pay (she immediately rang up the customer before us). She goes to finish off the guy-behind-us’s sandwich before ringing us up. Oh, and chatting with him while doing so.
Add another five minutes!!!
There we are, finally paid and getting our drinks.
My friend wanted tea, however the iced tea machine wasn’t there. There was a hot tea machine that seemed functional. There wasn’t any sign that indicated «out of order.»
We pushed the button for green tea and out gushed a bunch of hot water all onto our clothes and on the floor. It clearly wasn’t coming out the right way, and there was no sign that would stop us or any other customers to use the machine.
Obviously I’m extremely pissed off now, and left in a puddle of hot tea. Everyone saw the incident including employees, so I high tailed it out of there after a customer tried to make ME feel bad and bad mouthed me to clean it up myself.
I’m not going back, and I’ll make sure everyone I know doesn’t also. There’s a bunch of Subways in Napa, take the extra minute drive and DON’T BOTHER WITH THIS ONE, it’ll be worth the drive.

Subway is just ok, but this Subway is excellent. The staff is really great: Mayra, Diana, Rosa. The sandwiches are as good as any Subway, but the people really make this place. Friendly, with heart.

Worker had really long hair, not tied back. Although, he was wearing a hat it was still sore to the eye. He also had long facial hair. Two people walked up behind and stated that the workers hair should be in hair nets and I completely agree. We walked out. We have been here numerous times but this time… totally grossed out! BOO!

Tons of little fruit fly bugs flying all around inside the veggie case. Had to open my sandwich when I got home to make sure none flew out. Eww! If I was ordering for just myself I would have left but I was with a group…

My favorite of the Subways in town. Great vibe, employees always saying «hello» when you walk in and have a professional attitude.
Subway is good when you are counting calories and need a sandwich and apple slices for sides. This location is consistent and offers fresh food!

The manager Saul makes Subway look bad. He has poor customer service skills, always angry and bossy. Every time Subway puts a commercial on television, i.e. — «After 4:00 p.m. the prices are lower», he will defy the commercial and put it on after 5:00 p.m. I will not go here. His attitude and ways he runs the business make me go to any restaurant but his.

I have always been a fan of the Subway Chain but I am writing a review about this location because the manager is wonderful! She remembers my orders and is polite to everyone who walks in! Subway is good; but she makes it great!

I went to this location and ordered the daily $ 5 special (turkey and ham). When I asked for them to hold the ham the owner said no way! I didn’t ask for extra turkey or anything else for that matter. Just hold the ham. He was argumentative and rude. This is not the first time I have experienced such rude and ignorant behavior at this location. Just thought people should know. You can’t have it your way at this location!

Subway is a great place to get grinders

I feel like I am in an mean hearted experiment when I eat here. I am a simple man who eats a simple meal and that meal I (try to) get every visit. This Subway is the nearest to where I live and I often have just enough money to only eat here and not somewhere else that may have better food, like Small World. And of course nearly every time I go some piece of my simple man’s simple meal is just a little too complicated for this place to provide. If I ordered something that wasn’t on the menu or wasn’t an integral part of any meal (like ICE!) I could understand, like if I ordered a cat. If they didn’t have a cat I would say «OK, what about a veggie max on Italian Herb & Cheese instead.» I eat here like everyday and so far the following is a list of things they have been without:
Ice
Iced Tea
Any and all fountain drinks
Veggie Patties
Chips (sorry I do not consider the «baked» variety actual chips)
I won’t even mention the bread issue because at this point I just roll with the punches, «fuckit, make it wheat then… oh no wheat either, OK damn– just wrap it in a few napkins… yea toasted.»

Subway is subway choice wise. No damn provolone cheese makes me unhappy. However this is a *new* Subway franchise in Napa and as a result it sucks a fat one.
The kids working this place (they are all in high school from the looks of it) don’t have enough training to do anything properly. Girlfriend bought a sandwich and they didn’t even attempt to give her the points for the sandwich and didn’t seem to care that we weren’t happy.
Uncool.

Subway Sandwiches has been consistent in disappointing me over the years. When it comes to «Subway– Eat Fresh!» it sounds great. This Subway seems to be a dead zone, even now when they’re serving breakfast.
Back in the day, they didn’t carry Italian herb cheese bread (my coworkers experienced the same thing), and now they don’t have coffee with breakfast – and I’ve gone in two different times. To be consistently without coffee during breakfast service is embarrassing.
I had to read the menu to the server when he made my sandwich, because he looked at me as if I didn’t know what I was talking about. I feel bad for the «Sandwich Artists.» They get lousy training, they don’t have what they need. So, did Jared slim down because Subway just wasn’t carrying the food he wanted? Probably.