Village Realty

We visit the Outer Banks every 2 years. On prior visits we used Surf or Sound and were pleased with our stays and amenities provided, to include customer service. On this occasion we decided to stay closer to friends in Manteo and chose to use VR. Check in was not until 4:00 p.m. on Saturday. We checked at 3 and the house was not ready, which was fine — as we didn’t expect it to be ready early. We were told to return at 3:45 and it would be ready. I received a message in the App at 3:36 p.m. that indicated that the rental was then ready. We proceeded back to the office, only to arrive to confusion about why we were there and that the information on the attendants screen did not say the house was ready. After a lengthy hold on the phone by housekeeping the attendant knew that the house began the cleaning from the prior guests at 2 p.m. and knew the house «couldn’t be ready that fast.» By now it was 3:51 and the attendant said that unfortunately our check in wouldn’t be until 4:00 p.m. — nine minutes from then. Again, that’s fine, but it sounded silly. So when we went to clarify with her that it was 3:51, and that statement meant in 9 minutes from then we could come back up to her desk and check in, she returned a snappy reply and scowl face, became stern and acted like we were idiots for even pointing that out. Her co-​attendant had a guest checking in on her side as well, (the guest also pointed out that it was 9 minutes till) and that attendant indicated they would override and check us in early but that the cleaning staff could possibly be there upon arrival, which was fine with us. It was a long day and there was no indication of any accommodating language coming from our attendant. It only felt rude and unwarranted. This set the tone for our house. The house was mediocre at best in its thoroughness of being clean and there were several items left for what appears long periods of time without repair, replacement, etc. that list is as follows:
1. Yellow pillows from old sweat — no cases
2. Master window does not stay open
3. Master patio screen door has no lock and swings
4. Main rug had crumbs from the previous guest (food crumbs, goldfish)
5. There was no garbage can in the kitchen
6. Dining window does not stay open
7. There was one frying pan with tons of black residue caked on it
8. Main floor has not been mopped, there was a spill from the previous guests under a lamp, it appeared to be soda (along with more goldfish)
9. The main patio door handle comes off
10. The main patio door lock did not work, even with the instructions left — it was off center making it unable to lock
11. While not a deal breaker, the bikes provided were nice, but could use heavy maintenance or oil, or replacement
12. The garbage was not rolled to the street by the previous guest as instructed to do. I would think the house-​checker would do this.
13. On the 7^th day when we threw garbage out we found what seemed to be the garbage can from the house in the recyclable. Who put it there I don’t know, but I didn’t touch it.
14. The main garbage can does not have wheels
15. Upon checkout the house is to be broom clean. I’m not sure who else has broom cleaned the house since I was sweeping up dust for what seemed to be months.
These were not deal breakers and were found along the course of the week. I didn’t want the repair guy to be at the house all week making repairs — that seemed to have mounted for years.
We will probably take our business elsewhere the next time we visit. The standard provided is not up to par as is with other rental companies.
We did experience a very polite hot tub inspector during our stay, and the man that came to fill the bike tires with air put our cans to the street and took ownership for what is clearly not his job — kudos to him.

We rented a property («One of These Nights”-$ 12,000.00 for the week) from Village Realty in June of this year. The moment we stepped in the door we started noticing problems with this rental and as we stayed they just added up. We needed to call in their maintenance people 3 times and then we just gave up. I started feeling like I worked for them as a quality control agent.
Problems ranged from a number of minor but inexcusable items to what I consider very serious issues ie. the top-​floor sliding glass door came off its track and fell out onto two of our guests who were on the deck, a seriously rusted out grill started heating up the propane tank which curtailed our cook-​out and the lower level refrigerator froze all the meat that was stored in the lower section. In a nutshell, this property is just «tired» and needs some serious updating.
Village Realty had their excuses but it is their responsibility to represent the owner’s interests in the absolute best possible manner (especially at this price). I would never let them touch one of my properties. We will probably be going to the Outer Banks every summer with our large crowd but will certainly not be considering any property that is represented by Village Realty especially this one.

We stayed in the currituck club at wine down. What a nightmare! We rented the property through Village Realty. This house is run down. The paint was peeling off the house The windows and exterior of the home were covered in dead bugs, cobwebs, and just plain filthy. The stove was gross and didn’t work well. The blender was broken. Some of the comforters were ripped. Pots and pans were so bad we had to go buy some. We had a screened in porch with no furniture except a rusted high chair. I am sure neither the owner nor the rental company would ever put one of their children in that nasty high hair. The dryer was rusted and didn’t work well. And there were many more issues to even mention. We complained to rental company got an apology a new blender to use and a $ 100 certificate for a future stay. Seriously? After paying $ 6000 for a week rental I would have expected more than that. We will be looking for a new rental company and house!

First time renting with Village (we stayed in Whitecaps), but we’ve been too OBX several times and rented through Twiddy and Joe Lamb Jr. While accommodating, (they opened the pool early for us), I’d rank them third in our list. When we arrived, we found the kitchen floor to be sticky, and the windows looking out over our beach front property were completely caked over with salt. We ended up cleaning them ourselves they were so foggy. There were absolutely no cleaning products in the house either. Typically rentals have some basics, windex, dish soap… but nothing.
After that, being blessed with fine weather, we wanted to open the windows to let the ocean breeze in and found that ¾ of the screens were missing from the windows. We ended up having to swap out screens from the spare bedrooms not being used.
After cleaning up after our first dinner, we found out there was no garbage disposal. Normally wouldn’t be bothered by that, but considering this place slept close to 20, you’d have thought they’d have one.
The living room furniture was a but saggy, and the mattress on the bed in our room laid on a slant, and in addition to there being no screen in the only window in our room, the bed was on top of the only air conditioning vent. Needless to say, it was hot in there even with the AC on.
Day 3, we were told to move our cars because they were spray painting the other 3 houses next to us. We noticed that they hadn’t even finished painting the trim on ours yet.
Hot tub was nice, but jammed into a space too small for it on the 2 story deck.
Pros: location was amazing, with stunning views of the ocean. House was very large, with a pool, hot tub and game room. It was centrally located with some nice restaurants and the outlet shopping in walking distance. Price was reasonable for the beachfront locale. All in all, it was ok. The place could use some sprucing up though.

Wow! our experience with Village Realty was just fantastic! They saw to our every need, even stocked the fridge with our favorite vegan foods, after I explained to them that since we were getting in late from Arizona and wouldn’t have time to get groceries
before the wedding we were going to attend, they amazingly offered to take care of that for us and that is not the only thing they did, they also gave my husband and I a coupon for a free horse tour in Corolla! We had a fantastic time and the people at Village Realty really know the meaning of the word hospitality! We can’t wait to go back and when we do it’s Village Realty for us!

Over the last 10 years, we have stayed with Village Realty more than 10 times now, and Joyful Sound is probably the nicest house we’ve ever rented. Housekeeping was excellent, the pool and spa were well-​maintained, bedding was comfortable — all in all, our stay was all we expected and more.

My husband and I have been staying at «It’s 5 o’clock Somewhere» in the Currituck Club for the past four years. Although the home is beautiful and the views of the sound/​ocean are superb, we had issues on this visit never encountered before. They were as follows: (1) Drain in master bathroom was clogged and water swirled around your ankles. (fixed promptly) (2) Linens in the master bedroom were soiled and the comforter was disgusting (housekeeping delivered new laundry the next morning) (3) Ice maker in refrigerator did not work (2 bags of ice brought next morning) (4) New refrigerator delivered without any phone call to me in spite of them having our cell number. My husband and I had been walking and returned to guys installing the refrigerator and our food had been moved to a cooler by someone. (4) Overall the house was neat, but I never felt it was clean. We left on Friday even though our reservation was through 10:00 a.m. on Saturday. Complaints were expressed to Village Realty on Friday but was told the «Manger» was not due in until Sunday. This review should not detract or reflect on the owners as they have a lovely home. I think this is a property management issue.
*Update 9÷14÷14 — We have received a call from the Manager and customer service recovery was made to our satisfaction. Thank you Village Realty!

Although we received the keys for another house at first, and the locks stuck with the second set of keys, and the house was VERY dusty– We had a fabulous time! The customer service was excellent and the house itself amazing. These owners thought of EVERYTHING you might have possible needed– The kitchen is extremely well stocked, they had 4 bikes, 2 scooters for the kids, and a closet full of extra beach or pool toys and supplies. Tons of blankets for the beds and pillows too. they even had an extra 4 cup coffee pot as a back up, which my sister in law used the downstairs bedroom– it was like her own hotel room! We were extremely happy with all these had had done to make our stay enjoyable! They even called to check on us personally! Bravo to the owners of Sea Sirens– We will be back!

We always receive the BEST customer service care, whether from the office or the pool club EXCELLENT service every time. Our home is gorgeous and comfortable with a great location. Within walking distance to the grocery store as well as the beach, golf club and pool club. We love the people the most everyone with Village Realty are always friendly and kind they make us feel home.

Village Realty are very easy to work with when it comes to renting one of their numerous properties on the Outer Banks. Customer service is friendly and fast. From the time I chose a property online to the checking out this past weekend, everything couldnt have gone any smoother than it did. I will definitely use Village Realty every time I visit the OBX. I was more than happy with the place I chose and so were the other members of my party. Thank you Village Realty for making my vacation a pleasant experience!

I’m really disappointed with this group’s customer service. I called 3 times to ask about details regarding a house that I was interested in renting and even asked, «Is there anything else you think I need to know about this property?». Each time, the representative from the realty group told me that there was nothing else they thought I needed to know. The 4^th time, I called to ask about the rental agreement and whether they could transfer it to my friend who is 25 as the rental agreement required the signer to be 25. That is when they notified me that I could not rent the property unless I was part of a family group. The representative who spoke with me the 4^th time called the manager to double-​check if my group could still rent the property as long as we paid the $ 300 security deposit (which was not an initial requirement), but the manager apparently refused.
There is nothing clearly displayed on their website for that rental house that indicates that you need to be 25 AND part of a family group. I also mentioned that I needed to discuss things with my friend twice during my first 3 calls, which could have been an indication for them to tell me about the family group requirement. I find it unprofessional and discourteous to not tell potential customers of stringent restrictions even when they call your company THREE times asking for details and clarifications.
The only reason that I even gave 2 stars instead of 1 is because the 4^th representative made the effort to ask the other office’s manager about whether they would rent to us and that all of the representatives I spoke with were polite over the phone.

My family has been renting from Village Realty for over ten years.
We were in our rental house a few summers ago when our friends who were also renting from Village called to let us know that they were moving from one rental house to another. Their beach house rental had been struck by lightening (no injuries, no damage) which completely knocked out electrical service to their house. Village relocated them to an even nicer home quickly and they were very happy with the quick and excellent service.
We like Village Realty so much, we ended up buying a beach home in S. Nags Head and we are lucky enough to have Village Realty managing it for us. Village lets us know the high standards that renters expect when they arrive — renters want an awesome house with super amenities. We know our renters will come to our beach house and Village cleaning crew will ensure it is perfectly clean, that the pool and Hot tub have been cleaned, and the Village maintenance will ensure that everything in the house including all the light bulbs are working. We know that our renters will get great service if they call Village Realty before, during or after their stay. We know that because we were renters and we got that great service. And we get surveys from our renters where they rate the service.
There are lots of good rental companies on the OBX that you can rent beach houses from. But Village Realty is consistently great. And great is what you want for your vacation memories.

Have been renting through Village Realty for 5 years now and have nothing but positive things to say. Houses have always been exactly what we had expected. On our most recent trip after a pipe on the AC unit burst the company quickly responded and arranged for us to be relocated to a new house and make sure we were taken care of. In what could have ruined the vacation it was a minor event and we were all amazed at how well they

After about six months of searching and a recommendation, my friends and I landed on Village Realty which is where we found «On the Rocks,» an updated 7 bedroom, 5.5 bathroom ocean front home in Outerbanks. It had more than enough comforts of home (except maybe one less bathroom than we needed) with an amazing open floor plan, beautiful modern kitchen, heated pool and only steps from the beach. It was a very simple, easy process to work with Village Realty. We were required to put down 50% of the home’s rental price by November and then 30 days before we were to arrive, the rest was due.
We received an email and anyone who had that, could show and get our keys. We walked in, gave our names and walked out with our package and instructions in less than five minutes.
They were always friendly, helpful and polite when we called with questions and overall, we had a wonderful experience. I just found out we left some items behind and their housekeeping staff is looking into it and assured me they will ship the items back to me. I am very pleased with this rental company.
We would use them every year, but it looks like their options are limited with what we want for next year. It’s too bad, b/​c they were so easy to work with and I can only hope that next year’s company is just as great! Definitely recommend!