Andy’s Glass & Window Company

My family and our business have a long standing relationship with Andy’s and it is a truly wonderful experience each time we deal with them, we use them for personal, and business and they always shine in a professional manner. Staff is well trained and courteous each time and there’re all ways on par with pricing, thanks much staff and owners, keep up that great service its truly appreciated.

After getting multiple quotes for replacing a broken window panel we hired andys glass and were very happy with the results. Some companies wanted as much as $ 40 more for tempered glass. Andys only charged $ 3 more. Very honest company. Will be using them again.

Great company to deal. Great service very professional. Always ask for Rick in management

For someone who uses Unilocal religiosity when I need a reference I’ve never taken the time to post a review on service that I’ve received. This past week Andys installed new windows and a patio door at our home. It still had the original single pane windows. We purchased the house recently and new windows were a priority. We called Andy and they made an appointment for Jordan to come out and take measurements. The price they quoted was exactly what we paid despite the added time it took to remove and prep the old patio sliding glass doors. Both installers, Andrew and James did an excellent job. The finished product was very professional.

Great company to work with and I always enjoy working with true industry professionals. As a contractor, it makes my life so much easier when the company I work with are on the same page and have the same work ethic and integrity. Stephanie, Jennifer and Vanessa are great to work with and their customer service is 5 stars!!!

Fantastic!
They came out and measured… emailed me a quote… then came out and replaced the glass! Professional and friendly and wanted to do a good job! Thank you for doing the job that you said you were going to do and taking care of me, the customer :)

I had a few windows and a patio door installed today. I love them! The men (Mark and Henry) that came out to install them were very nice and professional. They came in, did the work, were not loud, did not leave a mess and worked hard. I was told the work would be completed today and possibly the following day but they were able to get it all done in one day (yay, only one missed day of work)!
If I need any other windows replaced (I am sure I will in the future) I will definitely give Andy’s glass a call.
A suggestion to improve your customer satisfaction would be to offer weekend appointments/​estimations (reason for the 4 star vs 5). My bank account and I were not pleased I had to take time off of work to get an estimation (two times) and then to take a full day off for the window instal.
I will recommend for sure, thank you.

This is the most unprofessional company I have ever worked with! They sent out a person to quote to fix some windows once they sent the installer out they told me it couldn’t be fixed so I had to purchase new windows. I had purchased a sliding glass door for my home and windows for my rental. They came to install my sliding glass door and the screen was backwards and the hardware was damaged. They came back again with new hardware that also was damaged but at least the screen was correct so I paid the bill. I asked Jordan if my rental property windows were installed and he said he would find out and call me back. I never received a phone call back but got an invoice for the entire amount of the windows on my rental but I already paid ½. I called and advised Stephanie and she fixed it for me but told her I didn’t even know if the job was done since I never got a call back from Jordan. I told her I needed to go to my rental property to confirm and if it was done I would pay right away. This was on Friday I called my tenant and left a message to go over to see if it was done. She said I could come on Tuesday but this is the email I got on Monday…
You have not advised us of payment. If we do not receive payment by this Friday I will have proceed with our process for non-​payment.
Please advise.
Thank you,
Stephanie Lara | Office Manager /​Project Manager
I then replied in an email not to threaten me. As soon as I got back from my rental on Tuesday I called the office and left a message to make a payment and to call me. Then I got an phone call from Rick the manager who proceeded to tell me that they had called me 9 times for payment which is a lie! He called my place of employment telling my co workers that he was looking for payment from me even after I tried calling them to make my payment! He was supposed to be the manager but he was rude and obnoxious and treated me like I was a dead beat that didn’t want to pay my bills. I couldn’t even talk to him to pay my bill, I had to hang up and call back and give payment to Vanessa. Not only is this company unprofessional But the fact is there follow up was horrible and I still don’t have the warranties for my windows on my rental. With the attitude I got I am sure that if I have any issues I will not be able to get them handled. I’ve asked for the owner to call me so I can advise them of the rude behavior. I will never use them again. I told Jordan that I needed new windows in my home and in one of my rentals but they will not get my business now looks like I will be going with the Window Guys!
The response below is not correct I spoke to Jordan on December 28 and made a payment of $ 1172.40 and asked if my rental job was complete and he was going to call me back. Then I received an email from Stephanie on January 4 with the wrong amount. I then had to send all the receipts with the payments that I already made so that they could fix the invoice. Once they fixed the invoice I needed to go over to my rental to confirm that the job was done. I never signed off on the job and no one contacted me back to confirm the job was done. As soon as I confirmed the job was done. I called the office and left a message to call me for a credit card. That is when I spoke to Rick who proceeded to say that I was avoiding payment he also called my place of work and spoke to my coworkers regarding payment! Totally unprofessional. I have all the conversations emails quotes, receipts and everything else documented. So the below response in not true! I paid the bill and will never do business with them again.

I Just had Andy’s Glass replace all the windows and sliding glass door at my house. They were easy to work with and did an awesome job. The two installers, Mark and Mike G. completed the whole job in 3 days and were very clean, professional and polite! I would definitely recommend Andy’s Glass! They are a locally owned family business too!

Peter from Andy’s Glass & Window was not only a friendly professional, but he actually arrived early for the appointment and was very efficient in repairing our windows!
We highly recommend Andy’s Glass & Window Company!
Thanks ~
Becky & Ric M.
Temecula, CA

I knew I wanted something to protect my brand new bedroom set from scratches and dents, and Andys Glass was very instrumental in helping solve that problem. They showed me an array of different glass products, and I ultimately chose the bronze tinted polished glass edges for glass table top covers. They even made a template copy of how rounded the corners could be, so I could take that home, place it on the furniture to be covered and call them back and order custom fit glass. Great customer service from Vanessa. Would definitely return to this business.

We moved to Temecula Wine Country in March of this year & contacted Andy’s Glass to install a master bath shower door and bifold la cantina doors for our outdoor living room right away. We received the quote on April 2^nd & realized it was just for our bifold doors even though Rick had measured both the shower and outdoor area. It took weeks to get Rick to come back out to our house to re-​measure the shower door because we kept getting passed around between three different women in the office and they somehow didn’t have our correct contact information even though both my husband and I list our cell phone numbers in our signature of every single one of our emails. Finally after at least 3 corrections, they got our numbers correct. Basically, they finally came out to put in our shower door in May but they had measured wrong once again, so they had to re-​measure for a 3^rd time, re-​order the door and re-​install. Apparently, the bifold doors take forever to get in so after following up with them many times to get an install date & after they called to reschedule the install date a few times, we finally got them in July but they messed up the stucco on our brand new custom built house so by the time that got fixed, the whole process was done in August. Yes, that’s 5 months after they initially came out to our house and got the greenlight to put in a shower door, and bifold doors. I did give them 2 stars bc we loved the 2 guys that actually installed our bifold doors, they were awesome. They also handled getting our stucco fixed well.
I don’t write reviews often, but after today I had to. Once the stucco was fixed we were contacted last Monday that we needed to pay the remaining balance. We were told by the installers that they would just charge our card on file. My husband had to contact our bank bc with all the mess ups that happened previously, we wanted to make sure that we hadn’t paid the balance in full already. We then had to go out of town for work. Right when we returned, exactly a week later, we paid the amount. However, 2 men showed up to my house yesterday ringing the bell unannounced and woke up my baby (even though I have a «Sh! Baby Sleeping» sign on my front door). For some reason, I guess our credit card didn’t go through so then Rick showed up to my house ringing the bell with the sign out front at 8:30am. He informed me of the cc situation and I politely asked him to call me instead of showing up at my house causing a ruckus. He said he did call 10 minutes earlier. Really? You called me at 8am, didn’t get a call back right away so just showed up at my house all before most businesses even open at 9am? Maybe if you gave me a chance to get my baby down for a nap, I would have checked my voicemail and given you a call back right away. What if i had showed up to their business everyday all 5 months that it took to get a shower door and bifold doors installed? Obviously, they’re hurting for the money. This isn’t about the money for us, it’s about how horrible this whole process was. My husband is on our new neighborhood’s HOA board and there are still over 20 homes being built, and we will be sure no one uses this disappointing, poorly run company.

Today is the second time we have used Andy’s Glass for mirrored door and shower door repair. We have received excellent care each time. Mark was very efficient and professional.
A job well done.

We had a new shower installed and ordered the new doors from Andys Glass & window Company in Murrieta. Excellent communication and product. Today, we had an appointment set for between 9 and Noon, the installer Mark was in our driveway at 859AM and at the door at 9AM. I appreciate the promptness. Mark was very professional, good sense of humor and friendly. Very happy with the entire process.

Recently did a full restoration for a rental property, and shopped around for windows. When I contacted Andy’s Glass for a quote, the customer service I received from Michelle and the quote itself sold me on going with Andy’s. The install was punctual and went flawlessly. I was very impressed with the professionalism and workmanship of the installers. Overall it was a great experience. Great customer service, pricing, workmanship, and convenience with my hectic schedule. I highly recommend using Andy’s to anyone looking to install new windows.

Andy’s glass was AWESOME ! I recently hired them to replace the windows in my dads house. I cannot be more happy with the service I received.
Thank you so much! Very professional, I especially appreciated Michelle for working with my work schedule! The office staff is so knowledgeable and helpful. I will be recommending you guys to everyone I know. The guys Who did my install were courteous, fast, and respectful. I would absolutely recommend, and use them again!

Great So Far. Having all the windows replaced in my house. All the staff have been awesome. Window installation is coming soon and I will add how the rest of it goes.
Fast forward 1 year. The installation went very well. I’m very happy with the quality of the windows. A few of the windows seem really tight, when trying to remove for cleaning. I’m sure if I called them they would come out and fix that.

Andy’s Glass is great! We hired them to put Milgard windows throughout our entire house. We found their prices to be reasonable and affordable. Even though a larger company bid a lower price, I believe that the owner of the company thought through the installation process and quoted a fair price. Ralph and Evan did a wonderful installation. They took their time to make sure the work was done right. I really appreciate their thoroughness in their work and their professional manner. Both Ralph and Evan were friendly and very polite. Casey in the office was efficient, responsive and professional. This was a great experience with Andy’s Glass!
As a Realtor, I will recommend them to my clients, too!

Ralph came to install our sliding glass doors and he was so polite, very friendly and nice! I believe his partners name is Evan, and because they were so polite (rare find these days) I will most definitely go here again! It makes such a difference when you go to a company that has a nice staff with a good attitude! And we found that with Andys glass! They deserve to be recognized… and get a raise

Pretty bummed that after 2 attempts to get a quote and reach out to this company, they still haven’t gotten back to me…
I first inquired online using their website on Sunday night and received no call back or email… decided to call in on Wednesday and told the lady on the phone what I was looking for… she then said she’d call me back to find out if they could do anything about coming out for an estimate on the weekend. It’s now Friday night and I have still not received a call back.
So if your availability is for the weekends only, this place might not be able to help you out… I wanted to use this company because they seem to be family-​owned and they’re local to my work and home, but if anybody has a recommendation for residential window replacements, please message me!