MINI of Murray

Took our mini in for service, what a great place. Clean friendly and cooperative. Well stocked waiting area. Had our car finished and returned clean in no time thanks Levi

I live in Boise, Idaho and I just bought my wife a 2013 Mini Countryman and the closest dealer is Mini of Murray. The car is basically new except for the buttons on the steering wheel were worn and a piece of trim had a scratch and we needed to buy another key fob. I emailed the service manager Justin to see how much it would cost and to my surprise the steering wheel was under warranty. I was a little concerned driving for 5 hours to have work done on our car and getting back the same day. I did ask Justin if they had a loaner car and he said that wouldn’t be a problem.
I woke up at 4am and we hit the road and showed up at the service door right as they were opening and we were greeted by Mike Hiatt. Mike is very nice and very helpful and while we were giving all the information to him I told him I also noticed a speaker grate had a scratch on it, there was a young kid Joey sitting there and he jumped up and said lets go look at it and he told me they will get that taken care of for us. We used the loaner car and drove into Salt Lake and hung out for the morning.
Both Mike and Joey were fun to talk to and a ton of help. All the work was done by 12:30pm and now my wife’s car looks brand new and we got home at 5:30pm.
It would be nice to have a mini dealer in Boise but since we don’t I’m sure glad that Mini of Murray is the closest because they gave us great service and our next car will be a brand new Mini and they will be getting our business. Thanks Mike, Joey and Justin we will see you on our next service trip to Utah.

I hate to give a bad review, I tried to like them, I really tried. The experience of purchasing the car was great. The salesperson, who no longer works there, was fun and knowledgeable. She made sure everything was as promised when the car was delivered.
Now for the bad news… The service department is the worst! First off, I’m living in California now, so I come to SLC for service occasionally. In Cali, I always get a loaner car and they always make sure my car’s clean when I pick it up, not here. I have to make an appointment a week or more in advance, rarely get a loaner car, they give my car back dirty and as the other reviewer stated, they don’t complete the work! What?!? Why would I take the time to make an appointment, rent a car (cause they had none for me to loan) and go over what needed to be done if I didn’t want it completed?
I also had a big issue with them not covering what my salesperson said was included. I was told that the graphics on my car were included in the boot to bonnet warranty. I had a problem with the checkerboard roof graphic fading. They refused to fix it, saying, ‘it only had a two year warranty’ because it wasn’t original factory equipment. It was on the car that I ordered, I watched it cross the pond, but apparently the dealership installed it in Utah, so the boot to bonnet didn’t apply. I had the same issue with the hood stripe which was damaged due to the heat of the s engine. I finally got them to replace it, but It was a real battle.

I was interested in a 2015 Cooper S and I could not give a higher recommendation to this dealership. Juan Coles is very knowledgable, patient, and honest with his approach to selling cars. He genuinely loves the cars and listens to the customer needs. He answered all my questions and made it the best possible experience. If you’re in the market for a Mini, Juan should be your first choice.

Buying a car can be a tortuous experience as many of you know! However, at MINI of Murray, the car buying experience is an absolute joy! I have worked with Tony on a couple of purchases in the past. Scott Hixon is the manager and as a team they make buying a car fun and easy. They also made it easy to have all of the accessories installed like the tinting, roof rack with the bike rack. They definitely added to the look of the car too. Of course MINI’s are fun to drive and are built with the highest quality materials available… and it is a BMW to boot!
The service dept is top notch too. They are always ready to top off fluids or check on whatever may appear to be an issue. I cannot recommend a dealer more than I can MINI of Murray.

Everyone was very helpful to accommodate me and my time and needs. Thank you everyone who assisted me. You guys are great. Wonderful customer support!

Thank you MINI of Murray for the entire experience,
Buying my first car (a gift for my wife, no less), Tony streamlined the entire process and went above and beyond my expectations throughout. He’s a great guy in general.
If you’re on the fence, pull the trigger on a MINI — they make it too easy and you’ll continue to delight in all the little things that make the car wonderful. Lots to discover and the driving experience is fun fun fun.

This has Been truly my best car buying experience. The staff (everybody buy specially Juan Coles) were very helpful and professional! From the moment I walked in with my family the great attention started. It was 3 mins before closing and I didn’t notice because they were able to arrange a drive test and stay late to address all my questions. At the end, there was no pressure at all, they just really focused on my needs. A detailed that I really liked about Juan is that I mentioned that in 4weeks I was closing on my new house and i wanted to finance/​lease the MINI, which he immediately adviced to me to wait until closing so that I didn’t have any issue with the house. Again, they were really really professional throughout the entire process. Abot the car… This is my 3^rd BMW product (2^nd MINI) and I really love these cars!

Had a fantastic experience buying a new car for my wife. The staff was incredibly helpful and provided a low pressure environment. It wasn’t about them. Instead they focused on us. If you are in the market for a new car you should visit MINI of Murray

Having had some expensive repair issues with my Japanese built 2007 model year hybrid vehicle last summer I decided it was time to start looking for a new machine. I had driven my daughter and English son-in-law’s Mini Hardtop S several thousand miles between the SF Bay Area and Utah and really loved the sporty handling; alas it was just too small for grand kids, groceries and serious road trips. I had also decided all wheel or four wheel drive was a must. So that pretty much ruled out a Mini UNTIL I was visiting my daughter and son-​in-​law last summer. We were on the road when I saw my first Countryman All4 S. It was intriguing and I started to research the Countryman along with the Porsche Cayenne, several Subaru styles; I really researched and shopped hard. I hadn’t intended to buy «new». Then I read about the John Cooper Works Countryman coming out in 2013. I also read reviews of dealers and Mini motoring advisers (M.A.‘s) in my region of the Southwest. I’m located in the Four Corners; smack dab in the middle of Phoenix, Albuquerque, Denver and Salt Lake. In fact; even though I live in Utah Phoenix and Albuquerque are closer than SLC. Having read good reviews of Mini of Murray I decided to check them out. Divine providence led me to JUAN COLES, absolutely the finest Motoring Adviser on the planet. We test drove an «S» and I loved it. BUT; I had my heart set on the JCW model. Juan Coles was zero pressure. My wife was encouraging me to order it right on the spot but I had made myself a promise to sleep on it and decide the following day. The next day I went in and Juan guided me through the build process. He recommended for some options and against some things I really didn’t need. His experience is beyond vast. We ended up with a 2013 JCW Countryman that is truly «ours»! The wait was slightly over four months and worth every day. Juan kept us updated on the build and shipping progress all the way through. More incredible is that I had one specific day available to pick up the new car and make the six hour drive home. I later learned it was Juan’s day off but he didn’t mention that when he arranged the time around my schedule for me to pick up the car. He wanted me to be completely happy and if that meant coming in on his day off he was going to do it. And he did! Mini of Murray is a great dealer and Juan Coles is an awesome M.A.

From the start, I’ve had a great experience with the staff at Mini of Murray. I wish they were closer to me, but that’s not their fault (unless the world is full of huge conspiracies all targeted to make my life difficult – but that’s for another post). I was pleased with the constant contact and updates they provided when I first ordered my Countryman, and recently when I brought it in for its first service, I was pleasantly surprised by customer service that went above and beyond — thanks to Mali (I still owe you cupcakes, I know).
Sales staff that were closing up for the night could have easily kept on with their business as I was dropping off my car, and I would have thought nothing of it. Instead, they invited me in to keep warm, and asked when my ride would arrive. Upon informing them I was going to walk to the train to ride home, they didn’t miss a bit, offering me a lift over to the station, and had I been heading north, the salesman (I wish I could remember his name now, Ty or something close to that I think – has an old mini and a BMW) would have given me a lift all the way home.
The following day, Jason in the service department was punctual in giving me a call to update me on my servicing, and when I called to ask if he’d also do an inspection, he confirmed that I’d need one, and then without a hitch, added it in and got it done for me. I don’t know if they were busy or not, but they acted like I was the only customer they had that day. I don’t expect that kind of red carpet action all the time, but I was really impressed with their willingness to help me get and keep my car running well.

Not only does Mini of Murray carry the best cars for the best honest price, but the staff is why we keep coming back. The first time me and my significant other bought a car from Mini, we met Tony. Tony took such great care of us. He’s HONEST, and that is something I can not say about any other dealership. If ever we had a problem, Tony made it his priority to make us happy, he made us feel important. Because of quality cars and a staff like Tony we are returning customers.

OK. Let’s start at the beginning. If you have caught the MINI bug you need to repeat the following – I MUST GO SEE TONY! (go ahead now, try it out loud)…
Over four years ago I decided I would check out a MINI. Cool car. Great product.
I am 6’4″ and had many friends suggest «something larger». Whatever.
Since I do live on the east side of the state of Washington there are NO dealerships close. Part of the charm and mystery of being a MINI geek I guessed.
When I would travel to cities, I would call and ask if the dealership would be willing to send a sales person to drive me around? The answer in Portland OR and in Seattle WA was always NOPE – (four letter word not usually associated with MINI). Frustrating but not at all fatal since I really did want to take a test drive.
Finally took the time when in Portland OR to go to the dealership and spent about 3 hours chatting about features, options, prices and all of that stuff. I found a car there that was one that would have fit (no pun intended) and the sales person (not making this up!) suggested that I would not enjoy a test because it was rush hour. uh… I left.
After sleeping on it and having some time the next morning, I took my wife back to the same place, the same guy, the same car (AND NOT RUSH HOUR). He was pretty busy talking on the phone and texting and showed a mild interest.
No test drive, no car, no deal. Super frustrating.
Eventually I got on the website and discovered another dealership another city. True, over twice as far but I did make a call and get referred to Tony P. Not just a sales guy but an incredibly responsive, knowledgeable, warm human being.
O MY WORD! AND R U SERIOUS! Tony took six full months to text and email me cars and information. Remember, I am just a grouchy voice on the phone 600 miles away. Just before Christmas 2010, Tony sent me a text with attachments of a black on black all tricked out S. WOW. Oh yeah, WOW!
I soon flew to SLC, finally met Tony and his boss (super nice guy too) at the old shopworn BMW dealership and I bought the car.
NOTE: until I purchased that vehicle, I had never even driven a MINI.
Too good to be true. What an absolutely amazing car and experience. By spring, I had returned to purchase another MINI for my wife that Tony had to work to find. The exact car she was looking for, basic, heated seats, color only made the last year that that car was produced and so so cute. Tony did ask if we wanted the windows tinted on her car like mine and I reminded Tony that mine indeed was NOT tinted. Oh… boy. So, like only Tony can, he got in my wife’s car-​to-​be-​purchased and met us in Boise, ID. We drove her car back to WA he drove my car back to SLC for tinting and some minor boy tweaks.
We were traveling to Seattle two weeks ago so I sent an email to the dealership there and also followed up with a voice mail on the same Sunday to try to schedule my wife’s car which was overdue for her service. Having heard nothing by Wednesday, I called over my lunch to try to find out if they were in business or interested. The gal in Service was only interested in what email address I had used and what number I had called because «she gets/​returns every email and every phone call». She did not have to insinuate much that it was obviously NOT her problem but good old user error on my part.
We ended up getting service in Portland OR and it was really pretty lame. Case in point while there – I showed up at 7AM and it took quite a bit of time (over 20 mins) for them to get rolling. I then got a ride back to the city in the shuttle vehicle (AND I KID U NOT) it was a Honda MINIVAN-​soccer-​Mom-​Mobile. Nice. (they don’t get it)
Several calls around lunchtime to try to get an ETA on the potential pick up of my wife’s car. After an hour and a half I did reach a technician who said that it was not yet done but should be in the next «hour or so». I queried as to what «normal» for an oil service and he said it can sometimes take as long as an hour and a half. Fair enough. But… it is 2:15PM. He explained that he was not the service advisor for my wife’s car so he really did not know…
Writing about MINI of Murray-​SUPERIOR, THEY GET IT, THEY LIVE OUT THE MINI VIBE. Tony and his boss are ALL OVER THIS STUFF!!! 24÷7÷365 days year.
Knowing that I will drive the extra 300 miles for service, WELL WORTH IT!
Case in point – New tires in Missoula in August. I was told that the low tire thingy would go off in 10 – 15 miles. Not. Called Tony and he easily walked me through the fix (not his job, but…). Say it with me… I MUST GO SEE TONY! MUST SEE…

MINI of Murray is a great dealership. Of course, they are the only MINI dealer within a few hundred miles so if you want one and live in SLC you’re pretty much going to them.
The sales experience was the best I’ve ever had buying a car. Tony is the guy you want. Likable, friendly, knowledgeable (extremely), honest, and reachable. What more could you ask for?
I haven’t had to use the service department much (it’s a new car after all) but I have had to bring the MINI in for some minor issues. The staff has been polite, friendly, and as helpful as possible.
They recently moved into a new building right next to the dumpy BMW dealership they were in. Smart move. The new place is pretty cool.
If you’ve never driven a MINI then do yourself a favor and go test drive one. Impossible not to smile and have fun inside of one. But be warned: you may find yourself signing on the dotted line.

We had a great sales experience at Mini of Murray. I have liked almost all of the Mini dealerships I have been to, but even out of those excellent folks, Mini of Murray was extra-​great. If you go, ask for Tony. He is very friendly, knowledgeable, and (even more importantly) is easy to reach via phone, email, text, etc. He took good care of us and made sure we had a car we were happy with.