Firestone Complete Auto Care

We have used this business multiple times for oil changes, new compressor, and alternator, and they have done a fair job. We have had to have our van towed back to them to re-​do a repair before, which may have been due to a faulty part. I wish I could believe that they are giving me a great deal, but I have found that there are other reputable businesses in town that offer better prices on repairs and routine maintenance with the same warranty. I don’t think I will be back after yesterday’s experience; their quote was almost $ 150 more than the next highest quote, and I was told I shouldn’t drive it off the lot. When I brought up the other quote, I was offered a credit card deal that would give me about a $ 40 refund. I personally don’t want to finance car repair, especially when there was a better deal nearby without what I felt were scare tactics. Also, I feel that as a prior customer, there has never been a huge incentive from them to keep my business; no price match-​or even a review of the other quote-​, no apology for the re-​do of the alternator repair, push back when reimbursement for the tow was requested, etc. Incidentally, my van made it to the other location without any issue. I don’t think they were being dishonest to warn me about the condition of the van, but it isn’t the first time I had a gut feeling of things not being quite right.

Always nice and friendly; I use them for tires and alignments so I cant speak for any auto repairs yet…