United Collision Center

Never answers the phone and looks like a change of ownership. Sad because I lost a trusted shop. Time for a new one

Dealing with car accidents is never fun, but United Collision Center makes the process as easy and stress free as possible. I was in an accident and had to get a new bumper for my BMW 428i. I got estimates from the BMW Collision Center and Dave’s Auto Repair, in addition to United Collision. United Collision was in the middle for price, but I went with them because of their fast turnaround and how helpful Oscar, the owner, and Rosie, the receptionist, were.
They answered any questions I had about the repairs needed and the insurance process so I felt very comfortable leaving my car with them. Within 2 days, the repairs were done and my car looked brand new again. If you are looking for a shop that does great work with fantastic customer service and fair pricing, then look no further because United Collision Center is it!

Great customer service and honest, reasonable prices! Brought my 1968 442 in when someone broke into it through the vent window. I was able to get it repaired within a couple hours. Obed and Jade were professional and personable. I will definitely come back. Thanks guys!

Good service. If you are involved in acrash go here. these guys make the process less painful

I got recommended to Jade by a car-​fanatic friend of mine. Having read the Unilocal reviews I knew i probably cannot go wrong.
Indeed, Jade is fantastic! He is funny, friendly, honest, and extremely professional. I had backed into a stupid waist-​height post and scratched the paint off the bumper of my beloved BMW convertible. It wasn’t very noticeable, but being as obsessively compulsive as I am, I just have to have it fixed.
Jade was conscious about how much my insurance would cover and worked with me on a few options. I felt he was honest and wasn’t trying to rip me off. I ended up choosing to have the bumper repaired and repainted instead of having it replaced (which would cost a little more). The paint they used matched the original perfectly and my car looks brand new! They were also able to get the job done within 3 days and I was happy I could have my car back sooner than I expected.

One of the best repair places i have used. The personal care is amazing, and the job is always done to the highest standards. Love these guys!

Unbelievable customer service. Just moved to area and was referred to United Collision by the Toyota dealer. I spoke to Jade and he took care of my car right away. Highly recommend this company

We were referred by a friend to Jade from United collision– after we banged our 2011 BMW 328i baby to pole with a damaged bumper. Met Jade and explained him our insurance details and he took care of the rest. He gets things done in a jiffy and he knows the right people to contact. Jade took the initiative to call the car rental company to pick us up after we decide to drop off our car for the repair. He is very professional, detail oriented and does quality work. He gets things done in a jiffy with quality. When we went to pick up the car, it was much cleaner and shinier. They did the interior detailing too. Felt like we had a new car. Cannot imagine how happy me and my husband were after seeing the car with a new bumper and other minor fixtures. Super impressed.
Overall it was a smooth experience and appreciate Jade’s work. He is very friendly person, easily approachable and a great human being. I would recommend United Collision, Mountain view if your car is jinxed!

Go see Jade and he will take care of you. He did an awesome job on my Porsche Boxster once again!

Someone backed their car straight into my brand new 2014 Prius. The car had less than 1,000 miles. We took the car to United Collision Center and I am so very glad that we did. The work performed was impeccable and the service has been outstanding. Jade, the manager, has taken care of us every step of the way. It’s been a difficult road with the insurance carrier and rental car company (I should’ve used my carrier rather than counting on the insurance company of the guy who hit me), and I feel comfortable knowing that Jade is on it. You will be well taken care of by United Collision and your car will look just as it did before the accident. Again, the work performed is superlative.

This is a body repair shop for higher end cars. The workmanship is perfect — no signs the car has ever been repaired. No runs, no overspray and no mis-​matched colors. They do, however, take a long time to complete the job. If your car is not valuable and you are paying without insurance, this is probably not the place for you.

We recently got our 2012 BMW M3 back from United Collision — somebody had rear-​ended it in a parking lot. I was turned onto United by fellow car enthusiasts at my work. They all raved about this shop. Jade at United Collision Center made a nightmare of a situation a little less painful — he helped us get our rental car and dealt directly with our insurance company to ensure we were being treated fairly.
United Collision uses the best paint and materials available, not cutting any corners. Their modest shop does top-​notch work on high end cars. United may not be the cheapest option, but hands down the best quality (even for my ultra anal standards)
Jade is a rarity in the car repair world. He is honest and takes great pride in his work. I can’t say enough great things about this shop. 5 stars!

I took my Lexus with a «pushed in corner» on the passenger side front bumper. Jade was great! He gave me three options — clearly explained with respective cost estimates. The range of options were from an hour’s worth of «the best I can do» to brand-​new bumper. There was no pressure to pick one or the other. He patiently explained the pros-​and-​cons of the different options. I chose the cheapest option and the car turned out great.
I forgot to leave the keys in the car. I did not realize it till I reached work. He worked with the limitation and was pleasant and understanding when I called about the oversight. What a thorough professional and a great human being!
The entire experience and the end-​result was great. I would recommend this place to everyone.

This review is concerning United Collision Center’s customer service and communication skills, not their auto body work.
I called Jade about a week and a half ago concerning my car that was rear ended by an Allstate driver. The damage was not severe, but enough to warrant at least $ 830 worth of repairs. Allstate recommended two local auto body shops, but thinking I knew better I found UCC on Unilocal and called Jade. Jade and I had a friendly chat, and he recommended I take some photos of the bumper, scan in the estimate from the Allstate adjuster, and then e-​mail him all the information. He said I could find the e-​mail address on the website. Why he couldn’t tell me the e-​mail address offhand, I don’t know. So, I went to the site (which is horrible) and could not find the e-​mail address anywhere on the site. I called Jade the next day and told him I couldn’t find the e-​mail address on UCC’s site, so he then gave me it to me over the phone, while chattering on about the problems with the website and strangely not acknowledging that he sent me on a goose chase. I emailed him everything, with «Attn: Jade» in the subject line. Sigh.
Then I waited 5 days and heard nothing from Jade. That was after talking to him twice, in detail, about my car. I called him yesterday and he sounded like he didn’t remember me and said he never got my e-​mail. I waited silently while he checked his computer «No, nothing with your name on it. When did you send it?» So, he eventually he finds the e-​mail and gives me a long story about how someone must have opened it (and took no action, I suppose) and therefore he didn’t get to see it. How is it possible that the person who looks at the e-​mails all day doesn’t notice or take any action on an e-​mail with his own name in the subject line? Total BS.
Now, this is the part that offended me. He goes over my e-​mail and asked if I had more photos of the *sides* of the bumper and went on and on about how it would cost more money than what the insurance adjuster accounted for. I had to cut him off and explain that it didn’t matter, because I wasn’t paying for it. Allstate made it clear that they were paying for everything 100%, even if the shop said it would cost more than the $ 830. Seriously, less talk, more action on actually fixing my car please. Sensing my curtness, he then said all he needed was my Enterprise reservation number, so I said sure I can give it to you right now. Instead, he said he needed to call me back in ten minutes because he was checking a customer out. Do you think he ever called me back? Of course not.
Why this person fumbled this job repeatedly, dropped the ball, and behaved so strangely is baffling, especially considering all the glowing reviews on Unilocal.Jade seemed like a nice guy, but his conduct was unprofessional and infuriating. If I had just taken my car to the shop recommended by Allstate, perhaps the repairs would be finished by now. Instead, Jade jerked me around for over a week and treated me like crap instead of having the courtesy of declining the job when we first spoke.
If Jade, or anyone else at UCC is tempted to respond to this post, please don’t. There’s no excuse or long winded story that can fix this one. Take the criticism, own it, and let it soak in. Hopefully it will be an impetus to improving your business practices in the future.

I took my 350z here based off the overwhelmingly good reviews, and everything worked out perfectly. I treat my Z like a baby, so when I got rear ended, my biggest concern was to find a place that would do an amazing job.
I didn’t end up getting estimates from any other shop, the reviews here had me convinced that this was the place to go, and Jade was super friendly. My bumper was replaced and looks perfect, and I got my car back cleaner and shinier than when I dropped it off! All around great experience. Hopefully nothing else happens to my car, but if it does, I will return to United Collision.

«One of these things is not like the others, one of these things just doesn’t belong.»
I rarely quote Sesame Street, but my Corolla certainly stood out from all the fancy Lotus, Mercedes, and BMW cars I saw there! But it didn’t matter — they treated my car just like the others. The team here does such superb bodywork. They replaced the whole front: hood, bumper, spoiler, and engine, and my baby looks good as new!
On a friend’s recommendation, I brought in my poor broken Sammy for repair. I instantly trusted Jade and appreciated his directness and honesty. As shop manager, he keeps everything running smoothly, always going above and beyond to bring the best value and service to the customer. You won’t meet many like him! How he helped me:
+ Contacted someone in the car insurance industry who provided some facts about filing a claim in my situation.
+ Got the car rental company (Hertz) to pick me up at the shop so I could immediately get a rental car.
+ Assured me that the rental car would be covered, whether by my insurance company or by him if they refused to cover it.
+ Communicated updates to the claim and repair progress on a regular basis.
+ Displayed a great sense of humor while also being a good listener. The ability to empathize with customers is priceless.
++ When we discovered my car battery had been drained while in the shop and then fully died the next day when it was in my home parking lot (somehow I drove it around for a whole day with no problems), Jade actually sent a technician TO MY HOME to replace the battery. Now that’s some advanced kind of service!
No wonder so many people entrust their super fancy cars to this shop for repairs, modifications, and crazy cool paint jobs. I couldn’t ask for better service.
BOTTOM LINE: Jade is awesome. Thank you United Collision!

If I could give this place ten stars I would. I wound up on the best coastal mountain drive until a rock slide showered my car with pebbles and a larger rock hit my windshield and sent it splintering in all directions. I was worried about taking it to a body shop because I feared that nothing would be covered by my insurance and I would be out of pocket a few $ 1,000.
I ran into Jade when I when my check engine light came on and I was next door at the Car Doctors (see earlier review for those awesome guys *****) He told me to just come in and he would take care of everything.
I brought my car into Jade and he told me to call my insurance, tell them what happened and drop my car off with him on Monday morning. Jade worked with the insurance adjuster and the rest was history.
Amazing customer service — when I emailed/​called him to check in on how things were going, he replied within the hour and even sent me photos of my car getting painted and put back together.
When I picked up my car I couldn’t believe it, It was like the first time I stepped into it on the Volvo lot when I first bought it in 2009 — Except better. Not only did he replace my windshield and remove all the surrounding dings, he went that extra mile and took out some random chips/​scratches I had around my door panel, roof, and bumper — just because. I was getting back into a brand new car. They fully detailed my car, shampooed the carpets cleaned the leather, you name it.
The no food/​no drink rule is back in effect! Thank you for restoring my Volvo guys! I am so happy today, I feel like I just drove it off the lot!

I found United Collision Center on Unilocal and the reviews are definitely on point! Jade helped walk me through my options and handled the entire process with the insurance agents. And trust me, I had no clue what I was doing and needed some hand holding and clarity which they totally provided.
I came back and picked up my Acura MDX and almost didn’t recognize it! Despite all the multiple trips to the mountains, rock climbing, snowboarding, surfing, up and down California (you can image all the dirt, salt, snow, and rocks the car has encountered), it looked brand new! It’s beautiful and was so clean, I didn’t even find a single dog hair in the car and was reluctant to let the pooch back in for the first week.
If you are looking for people who care about your car, about doing a great job and will charge you fairly and help you through the insurance process — these are your guys. The customer service is amazing and they made things so easy for me, I couldn’t thank them enough.

I was recommended to United Collision by my mechanic. I needed to have some paint and body work done. My interactions was mainly through their manager Jade. Jade is a very friendly and pleasant guy who was great in setting the proper expectations and clear about what work and timeframe needed to do a great job. Obed (owner) was also very friendly as well as the other shop workers who I interacted with briefly.
I visited the shop in the middle of the repair work once or twice and Jade was happy to discuss with me that status of everything. I saw my car at different points of the work they did on it which is a very nice thing from a customer POV. He even filled me in on the various conditions of the car they discovered before and during the work. Jade was prompt and very receptive in following up with me on questions I had along the way. They even shuttle you to and from work if need be. This is one of those great intangible services you don’t necessarily get with other body shops.
The end result of their work was amazing! Jade set up some expectations of how great it will be and the end result surpassed what I expected. Patched up the fiberglass like new. Paint shines beautifully in the light! Paint job even looks great at night! The Starshield product they installed was even better than the original starshield! I loved the car before. I love it even more now!
Jade and his crew exceeded my expectations of everything. They did a superb job! Customer service is excellent and what you expect from any business! I easily rate them 5 stars (like every other reviewer did). It helps that my mechanic uses United Collision to work on his cars. They’ll get my return business easily!

I can’t say enough good things about the service here. My 2009 Honda Element needed repairs after an accident. The insurance providers’ 3 recommended auto body shops all had terrible reviews. Jade & Co., however, were recommended to me by my trusted car service dudes at The Car Doctor. They’ve earned their current status on Unilocal.
Jade set clear expectations of the repair process for me. He fought the insurance company for the necessary repairs to restore my car to original condition. He was communicative with me throughout the process. He helped make the rental car pick up and drop off simple. His team fixed my car and even had it detailed. I received the best possible version of what I originally brought them. He even replaced my shoddy key chain ring with a brand new one. Boss service.
I’m grateful to know a business like this is nearby when folks need it.