Quest Diagnostics Incorporated

I went there on several occasions. The wait was reasonable (10 – 15 min). People who work there are friendly and professional.
But DO stay alert: check your tests, and ask them when the results will be available. They almost made a mistake once, but I was able to convince them to double-​check my doctor’s order and they corrected it.
Another huge issue for me is they don’t seem to have a phone or live chat. If you have a question you might as well drive over and ask them in person.

Waiting time is longer than DMV, around 2 hours for the routine blood draw. Having appointment can improve the waiting time to an hour around. Zero respect for the people with a real job.

I had an appointment at 9:30, they called me in on time and I was out at 9:37.
I am surprised to see so many negative reviews.

Place is pretty sad as other reviewers have noted. No one to receive you. You are just waiting. Services seem pretty mediocre as well.

I went in without an appointment at 8AM on a Wednesday morning (they open at 7:30) and got in pretty quickly. Stella was very good at drawing blood, possibly the least painful lab work I’ve had.

The blonde lady is the absolute worst. She is rude. Can you enjoy your life a little? She’s really aggressive. Her attitude sucks. She is very loud, and someone is patiently trying to explain to her something. I am so sorry if you have to deal with her. She will probably stab me. If you can go somewhere else, please do so. Even with an appointment, they don’t accept you right away. I have been waiting for 30 minutes so far. The service is horrible. Some people such as me are starving and currently dying waiting for them.

This place is absolutely the worst!!! If you can go somewhere else please do !!
The make you wait for eternity, if you have an appointment its just a tad bit better.
The main lady with blonde hair at the check in counter is down right rude and inconsiderate. She is always snapping at customers and has no sensitivity to people who are scared to get their blood drawn.
I always ask my doctors to send me to other places but most clinics seem to have a tie up with this place.
They are understaffed and need to get someone compassionate and with some basic customer skills at the front desk.

Would not recommend. Behind schedule, very, very unfriendly staff. To the management– please evaluate this location, it does not show well for your company image. Multiple walk-​ins left and even some folks with appointments.
Edit: changing to three stars based on the efficient, positive work of one lab person that turned experience around. Still, based on interaction with the first contact, please fix this place!

All of these reviews are true, I think receptionists behavior is intentional. They do want you to make an appointment.

So funny, after an Hour and 40 minutes here and still waiting, went on Unilocal
With 2* review it probably my fault Im here
When I came I was told it is going to be a half an hour wait, bummer, but not to bad.
How the hell did they made it to 2 hour wait???
Couldnt find scheduled appointments, no water, 15 min to get to you after you are in the room
Never again
Never ever ever again
OMG! I just realized I will pay for it!

This place has lousy customer service. They push making appointments but who can make an appointment if they are sick trying to get diagnosed. I waited 80 minutes when they had warned it would be 45 minutes. I WAS NOT ALONE. While I waited there were at least 10 others waiting, not counting a big TWO who came in and said they had an appointment. Clearly they have a problem.
But it gets worse. They have no receptionist and they get confused about the paperwork. They checked me in after maybe a 15 minute wait. At that point they took my insurance card. But they forget to demand payment up front which is their plan. (In my case, the put a hold on my credit card for $ 300 for what I know will end up costing me $ 70. Pity some poor person with a low credit limit. It takes WEEKS to get the hold lifted.) So after they finally called me back, THEN they had to make the credit card transaction to verify my funds. Really nice for someone who is sick.
And worse still. While I was there a couple of times, they have been rude to an ambulance driver bringing in a patient and/​or a specimen. They told one he’d have to wait 20 minutes just to drop off a specimen. He said he couldn’t wait as he had the patient in the ambulance. UNBELIEVABLE. He just wanted to drop something off and he left without being able to. Another poor lady walked in from her doctor’s office with the samples in a bag. She was trying to speed things up and they told her it would be a 20 minute wait also.
So GO SOMEWHERE ELSE. It’s not the fault of the employees. They just don’t staff properly. This company is trying to save a few bucks by low staffing. So they keep a dozen people waiting over an hour or denied service. The cost to the customers is extreme for this very small savings to the company. I asked my doctor and he said he has some other labs he can send me too. Inquire of yours! You can probably find some place better. This place has really gone downhill. Just a year ago it was much better but I have been there 4 times since then and it has gotten worse each time.
You have been warned.

Just so everyone knows Unilocal does not have the correct hours for MV Quest the lab hours are
7:30 to 4:30 m-​f
8:00−12:00 on Saturdays
IT HIGHLY advisable to kake an appointment… Or could be over an hour wait for walk ins.
Please arrive ½ hour before closing WITH insurance cards.
The Staff here VERY VERY Hard to help there patients as quickly as they can so be Kind to these Human beings… please…
Do you bitch to your surgeon
Do you bitch to youe doctor
Why would you be mean to a person who is gonna stick a needle in your arm!!!
Make an appointment DONT Just walk in an expect to be aeen as soon you sign in they are helping people already.

If I could give 0 stars I would. Chronically under-​staffed. On-​line «appointment» is a sad joke. Overworked staff are surly, absolutely no acknowledgement except by looking at the sign in sheet. Don’t have a medical emergency here — you may die.
Privacy? Might as well announce your issue when you walk in (HIPPA, anyone)?
12 chairs in waiting room. 15 people waiting. And waiting. And waiting. And more walking in. No one coming out… l
4 people left after 2+ hr wait & no service. I guess that’s one way to open up chairs– but not a great business model.

I was a walk-​in this am but had to wait over 90 minutes … They are understaffed and very slow … if you do go here best to get an online appointment (but beware, if you are a minute late in signing in you lose your appointment… it sometimes takes 5 minutes to get through the line to sign in so you end up being late but they don’t care) … Next time I’ll try Palo Alto Medical Foundation but I’m looking for alternatives and hope Theranos eventually provides one …

The pro: efficient service
The cons:
— Terse staff
— No one at the waiting room when you sign in
— You get no details on what’s about to happen
— All the activities are in different rooms and hallways and you’re paraded around, often with little privacy
Point is, if you’re in a pinch and need something, they’ll get it done. You will feel confused and like you’re being processed. I was only there because my company offered the blueprint for wellness.

Horrible service. Their front desk is rude and cannot answer a quick question w/​o having you sign in and wait for an hour, only to get turned down because of incomplete paper work.
One star for lack of not being able to give no star.

I have been here twice now. It’s conveniently located to my house and the wait hasn’t been long. Last Thursday I went for my second time and my arm is still bruised terribly. The needle hurt while they were drawing my blood and I’m not great with needles, nor am I good with seeing blood. I really disliked how I could see several other peoples blood on the counter across from the chair I was sitting in while I was getting my blood drawn. I have never seen any other place display the blood in the room. I do not recommend going here.

Waited for over an hour and a half. There are no wipes in the restroom for urine samples. Not until I complained about the wait was I seen. Very unhappy.

Not going to lie. I was already hesitant to go to this location after reading all the bad reviews and seeing another person’s arm who got a bruise from getting their blood test but I went anyways because it was close to me. Big mistake. The lady who was in the front, European descent, wasn’t too nice too everyone who came through the door. Seemed like she was particular to who she wanted to be nice to. Without an appointment I decided to come here since it was pretty early in the morning. With only a couple people with appointments ahead of me it wasn’t too long of a wait.
The lady who drew my blood was good but it’s what after that really bothered me. The test seemed normal like any that I’ve gotten before. After I took my test I put pressure on the spot as she instructed. Several hours later when I took off the bandage I noticed that the spot was bruised. As the Day went on it got even worse. After being hesitant of even going back I was convinced I should go back to tell them what happened. So I did so the next morning and saw the same lady at the front desk. I told her what happened and asked her if this was normal. She said «did you put pressure on the spot for 5 – 10 minutes as I instructed?» I told her I did even though she didn’t say anything of the sort. She did say sorry but it seemed more forceful.
Needless to say I won’t be coming back to this location…
What’s up with Quest and all their bad reviews? I even tried looking at other locations and they have equally bad reviews. Does anyone care about customer service anymore?

My physician requested I get some blood test done, and Quest was the closest option to my office.
I’ll be honest, I was a little skeptical about coming here after reading all of the terrible reviews… but it really was not as unpleasant as I expected it to be.
I made an appointment, but it seems that I really is just on a first come first serve basis. Arrived around 10:00 AM on a Tuesday, and was out by 10:30. Piece of cake.
The technician that took my blood samples (Charles!) was super sweet and nice. He seemed very thorough and quadruple checked everything with me. He kept on asking if I was okay (I have a perpetual angry resting face… can’t help it!!)
Minus one star for not being as ‘clean’ and ‘modern’ as I would have liked. Typically health facilities are spotless — this one could have used a good scrub down.