Marcos Janitorial Service

I have used Marcos Janitorial Service for 10 years, and I highly recommend them. They do a great job, and are honest, hard working wonderful guys. They are very reasonable as well. For folks who have had issues, I recommend speaking with Marcos and letting him know any problems. Anytime I have spoken to him, he always corrects any issues right away. I really appreciate how hard they work to clean my house. They lift up the couches every week. And I love that they send a crew so they are in and out in an hour.

I have used Marcos for many years but am sad to say that I am going to have to let him go. They dripped bleach onto my carpet and it had to be dyed. He did pay for it but it was a hassle. They accidentally threw away my daughter’s paycheck. They unplugged my internet connection many times. Now I find that they broke a lamp that I really liked. Worse, they did not report it and now Marcos is arguing with me that they didn’t do it and complained about having to pay for past damages. They are honest and hard working but careless around the house.

Unfortunately, I’ve recently had a different experience from the previous reviewer. I had first used this cleaning service in early 2008 when I was moving out. They did a nice job. I decided to use them again last month.
First the good news: They do a good job cleaning the unit and were very thorough. At first I thought the quote was a bit high, but they brought in 3 guys who worked over 2 hours in my one bedroom unit. That’s about 7 man hours of work for $ 95. A good deal.
Now the bad news: While cleaning, they broke a CFL bulb and didn’t tell me. It’s possible they didn’t even know they broke it. After I found out later that night, I called and they would not admit to it. I know they busted it because it’s a lamp I use every night and was working the night before. Since the bulb contains mercury, I spent the next couple of hours moving furniture and cautiously cleaning the area in hopes of picking up all toxic pieces. If that wasn’t bad enough, I then found that they had left chunks of industrial steel wool inside my kitchen sink garbage disposal. When I had turned it on it made a metal grinding noise and after inspecting it, found the pieces. I had to stick my hand down there and remove about 8 to 9 pieces of this stuff to clear it. Very scary. I also found that they had cracked a leg on my dining room table. When they were vacuuming, the worker dragged the table to provide access for vacuuming. I heard a loud crack and so did a co-​worker cleaning the kitchen. I inspected the table but could not find anything wrong. It was only the next day when I made a thorough inspection did I find that glue hold the table leg had cracked. It’s still held together by screws, but the glue kept the leg from wobbling.
I had mentioned all these issues to Marcos’ office staff, but never heard back from Marcos after that first call about the CFL bulb. I would have given 5 stars based on the cleaning and value, and even 3 stars if he’d man’d up and dealt with the problems. But he chose to ignore them, so he’s won himself the lowest rating.

I strongly recommend this service.
Marcos has been in business for many years. His team of 3 guys cleans my house (downstairs only) every 2 weeks for $ 70 — that’s *half* the price of the other service I had been using, and they do just as good a job or better. That’s $ 70 for ~1500 square feet — kitchen, 2 bathrooms, bedroom, laundry room, great room, dining room. They blitz in, work like crazy for an hour, and they’re gone. It’s great.
One time they showed up but were unable to clean — the water to my house had been unexpectedly turned off by a maintenance crew — and Marcos’ team left and didn’t charge me for the wasted day. I appreciated that — a lot of services, if you cancel at the last minute, they charge you anyway for their wasted time.
When you call, Marcos comes out to take a look at your place and give you an estimate. His team can also do special one-​off services for an additional fee, like cleaning out your refrigerator, washing windows, caulking your tub, etc.