LaserAway in Mountain View, CA

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Telephone:	+1 650-935-4410
Website:	clinics.laseraway.net
Address:	565 San Antonio Rd Ste 23, Mountain View, CA, 94040
Nearby public transportation stops & stations:	0.4 miSan Antonio 2 miVTA 2 miDowntown Mountain View
Categories:	Medical Spas Laser Hair Removal Tattoo Removal

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Bussiness info

Accepts Credit Cards	Yes
Parking	Garage, Private Lot
Bike Parking	Yes

Wheelchair Accessible	Yes
By Appointment Only	Yes

Today

Today	10:00 am – 8:00 pm Closed now
Local time (Mountain View)	22:31 Friday, 29 November 2024

Business hours

Monday	10:00 am – 8:00 pm
Tuesday	10:00 am – 8:00 pm
Wednesday	10:00 am – 8:00 pm
Thursday	10:00 am – 8:00 pm
Friday	10:00 am – 8:00 pm
Saturday	10:00 am – 8:00 pm
Sunday	–

Description

Specialties

Searching for cutting-edge laser hair removal in Mountain View? Your search is over. LaserAway is the nation’s leading medical spa specializing in laser hair removal, laser tattoo removal and aesthetics services. We offer all the services you’d expect to find at a premier medical spa. Want younger-looking, firmer skin? No problem. Need tighter body contours? We can help. Advanced skin rejuvenation, dermal fillers, Botox, skin tightening, body contouring, tattoo removal — your Mountain View LaserAway offers them all.

We at LaserAway are proud to offer the most revolutionary line of laser hair removal, tattoo removal, skin care and anti-aging procedures in the industry. Because we use only the most innovative laser hair removal techniques, you’ll experience little to no discomfort and minimal side effects. The same goes for our laser tattoo removal treatments. What’s more, we staff our many locations with the industry’s most experienced medical professionals. These premier services we offer at a reasonable price — and all without sacrificing quality.

We’ve set the gold standard for laser hair removal and aesthetics since opening our first location in 2006. We’re committed to providing quality service and Hollywood celebrities love our laser hair removal procedures. We’ve won top awards for our services, including OC Weekly’s Best Hair Removal Company 2012 and Allergan’s 2013 Black Diamond Recipient.

History

Established in 2006.

LaserAway is the nation’s leader in laser hair removal and aesthetics services. Dr. Roy S. Winston founded LaserAway in Rancho Mirage, California, with the idea of specializing in hair and tattoo removal and sun damage. In just a few short years, we’ve expanded to include over eighteen locations in California and Arizona. In fact, we’re so good at what we do that we’ve won numerous awards, including OC Weekly’s Best Hair Removal Company 2012 and Allergan’s Black Diamond Recipient 2013. We’re committed to making your procedure as safe and comfortable as possible. That’s why all our staff, including our California-licensed and registered nurses, are highly trained professionals certified in laser procedures. We also only use state-of-the-art technology and the most cutting-edge techniques available. Come see why we’re the nation’s top laser hair removal and aesthetics experts!

Meet the Manager

Shalini K.

Manager

LaserAway employs only the most highly-trained professionals certified in cutting-edge laser procedures. Under the guidance of Dr. Shalini Kapoor and Dr. Roy S. Winston, we use only the most innovative and effective treatments, ensuring that your visit will be safe, fast and comfortable. Dr. Kapoor is one of the nation’s top eye, aesthetic and multidisciplinary surgeons. She specializes in oculoplastic surgery and aesthetic laser surgery for facial and body rejuvenation. Dr. Kapoor also employs groundbreaking, unique techniques, including advanced injectables and shaping procedures using dermal fillers. Dr. Winston has been practicing medicine for over fifteen years, and he specializes in laser cosmetic procedures. In fact, he is one of the leading authorities on reversing sun damage. The results he manages to achieve at LaserAway are nothing short of amazing. Dr. Winston is currently the Medical Director of the Plastic Surgery Institute in Rancho Mirage, California.

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455 San Antonio Rd

20 reviews of LaserAway

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Natalie E.

Place rating: 5
Saint Paul, MN

Well it started with bikini and underarms, then escalated to full body laser hair removal… Then Botox, lip plumper, and finally I was introduced to Clear & brilliant… Safe to say I’m addicted. Skin has never looked better and I get compliments all the time. Staff are wonderful and the location is clean and welcoming.

Katharine b.

Place rating: 1
Mountain View, CA

After two months and five visits to the stores to ask for a visit, Laser Away still has not returned the money of a canceled treatment. Beware, their prices ar not posted online for a reason…

Erin V.

Place rating: 4
Fremont, CA

After much deliberation, I jumped on the laser hair removal bandwagon after a few of my friends *easily* convinced me to at least go in for a consultation. I admit, I first went to the Santana Row location where I walked in inquiring about their pricing packages and was surprisingly accommodated for a quick 10 minute consultation right then. The woman who helped me gave such an outstanding used car salesmen pitch, «I’m extending this Black Friday deal, but only for today.» That, right there made me a little weary signing on as she quoted me about $ 2100 for 2 small areas, underarms and Brazilian for 8 sessions. After talking to my friends, it seems that each location give different pricing so I decided to go to the Mountain View location as I saw they had a special on Groupon. The person I talked to was Megan and she was so much more down to earth and when I inquired about the Groupon deal, she said she would give it to me without having me actually purchase it online. Let me tell you, the difference in pricing between the two locations for the exact same services was staggering, about $ 650 difference. After that, I was sold.
Now, my friends have only been to one session and they were telling me it was not that bad, if anything, a pain scale ²⁄₁₀. With that mentality, I expected the same experience. A quick background on myself — I am no stranger to pain. I’ve been through injuries, a surgery and dental work with very little anesthetic and consider myself to have a higher pain tolerance, even having some physicians commenting on my high pain tolerance for procedures that are supposed to be extremely painful.
Holy F*CK. That sh*t hurt like a b*tch. For my first time, I went in with no numbing cream, ice packs, or whatever for premedication and when the nurse practitioner explained it would feel like a «rubber band snapping» against my skin, I laughed and grunted because I’d say it felt more like a needle piercing your skin with a mean electric zap to add insult to injury. After this experience, I no longer take pride in my «high pain tolerance». Nope, I am a straight p*ssy! The areas that hurt the most were upper lip and don’t even get me started on the underarms. When she was doing my underarms, it got so bad, I had her take a few breaks. I’m an RN too, and when a patient says «Stop. I need a break.» Listen and give me a minute! I realize this place is booked solid throughout the day, but when a person is experiencing pain, stop, don’t keep rushing through the procedure. She seemed a little aloof.
People have said you feel the most pain on the first treatment and it gets better from there. Oh yeah, I’m sure… Cringing at the thought of the 7 sessions I have left. More updates to come…

Ashley R.

Place rating: 5
Phoenix, AZ

I am currently a client at the LaserAway Scottsdale location for Laser Hair Removal and the Clear and Brilliant treatments. Jade and Natalli are very friendly when I check in for my appointments and are always letting me know about current promotions.

Aleta C.

Place rating: 5
Los Altos, CA

I have been a laser away customer for the past year and have been extremely pleased with my experience:
Friendly staff and easy to book appointment. 100% follow through on appointments from staff and they are usually on time.
Clinical Staff. Very knowledgeable and professional nursing staff to administer the laser treatment. Nurses are kind and patient in answering any questions.
Safety. Nurses are diligent in asking about medication use that may prevent use of laser treatment. They care about safety and will reschedule an appointment if you are on medications like antibiotics that may induce adverse outcomes (e.g. burns). The facilities themselves are always brightly lit and extremely clean.
Amenities. The bathroom has nice amenities like hand lotion etc.
Efficacy. Based on my N=1 sample (light skin dark hair), lower leg took 2 treatments to almost completely remove hair, underarm was 7, bikini 8.
Pain. Laser treatment can be painful for women depending especially on where you are in your cycle, but they can use a mild numbing cream to help with pain and the laser shoots cold air which greatly helps ease any discomfort. Nurses are also adept at applying pressure on skin areas to help reduce stinging.
It is not cheap to get laser treatment, but so far it has achieved the desired outcome.

Raven V.

Place rating: 1
Las Vegas, NV

The office is tiny but cute, the staff is disorganized and when it comes to checking you in, incompetent and aloof.
Don’t waste your money here, the prices (including their «best» specials) are ridiculous. And I’m by no means cheap. There are so many MedSpas offering the same exact treatments and products for so much less. I’m sure the laser quotes vary, but just for reference, a 1ml syringe of Juvederm Ultra Plus is $ 650 here, lol. I get it for $ 440/syringe at a great MedSpa in SJ.
Edited to adjust star rating after remembering that they also force you to come in for a «consult» to get pricing. Lol wtf is that? If you call any dermatologist, MedSpa, or plastic surgeon, they’ll have no issues giving you pricing over the phone for fillers and laser treatments.

Courtney N.

Place rating: 3
Alamo, CA

So this is an update to my purchase. I really enjoyed coming here but I take a couple stars away because 1) whenever you call you are out on hold for a really long time, 2) I referred two people but only got credit for referring one person (that person even emailed the office!) 3) I only lost half of my hair :(
after a lot of money, a year of shaving and 8 laser zapping in my coochie I am a lifts disappointed. ALTHOUGH I have reddish brown hair and the only hair that grows back now is red and blonde. It’s significantly less which is great but it’s not gone :/
I would recommend this type of laser hair removal on someone with BLACK hair. Not brown… :/oh well… Other than that the staff is really nice and the prices are competitive.

Zoey S.

Place rating: 4
Union City, CA

So far so good — I have completed my first session of laser hair removal. I signed up for the full body package and I’m looking forward to getting it over with and having no more hair! The hair removal process is virtually pain free. The areas that hurt the most are underarms, legs and upper lip. Other than, it’s a breeze. And they are so quick, it goes by pretty fast. The nurses do rotate but I don’t mind — I don’t expect them to accommodate me with the same nurse each time. I’m just glad they are able to schedule me last minute sometimes. I took off one star for a variety of reasons. First one being that when I originally wanted to sign up, I was nervous about shaving my facial hair. The manager, Danielle who did my consultation told me plucking was okay. I did pluck and needless to say, didn’t see much of a result from my first session. I don’t appreciate being lied to especially since I’m spending a couple thousand, I want to make sure I’m dealing with honest people. Second reason is that they are closed on Sunday’s and third, if you sign up for the full body then you have to split up your appointments into two so that you don’t overwhelm their machines — which makes sense but since I drive 30+ mins (one way — not counting traffic) it’s a little bit of hassle. I just wish they could switch to another machine. I will be updating my review hopefully once I start seeing results.

Jo G.

Place rating: 1
Redwood City, CA

After buying $ 4k+ worth of packages from these people and coming in more times than I can count I thought it was time to update my review. Don’t give these people your money, the second they get it the service will go to shit.
Every time I have come in I have been assigned a different lady to work on me (from the time before) and there is just zero consistency in the level of work.
Some of the ladies listen very well, they read the charts and they are very thorough but some of them do what they want, they use the power settings they want instead of what your chart says, then they speed through the procedure leaving gaps and missed areas and then argue with you like a child when you point it out (the short white lady who looks like she hasn’t blinked in days is the worst).
I have requested twice to be scheduled with the same lady and worked with the scheduler to schedule me on times that she would be available but then when I get there I found out I have in fact I have been scheduled with a different person (again) so my efforts were a complete waste of time.
They also forget which sections I am supposed to be having done. They will schedule me for all the areas we are supposed to do that day then when I get there I found out they changed the schedule and cut my time so now they don’t have time to do all the areas, even when it’s been scheduled for weeks and I am there completely shaven and ready to go. Then I have to argue in order to get the service I am supposed to get.
I have also had a lady freak out because she saw my junk while doing a BRAZILIAN! Like listen lady you can’t zap it with the effing laser if you can’t see it!!! This hasn’t been an issue for any of the other ladies why is it a problem with you? And how dare you try lecture me on decency! I hate the damn thing as much as you apparently do (I’m trans) thanks for making me feel like crap over it.
They also can’t get my name right. I am trans and I legally changed my name from Joseph to Jo and they have been made aware of this and my information has been changed in their system yet ¾ of the time they still call me «Joseph» and refer to me as «he».
When I first started here everything was great but it has just gotten worse and worse and worse to the point of going from 5 stars to 1 star. Not sure what happened but they need to get their act together over there. No longer a happy customer and I still have 3 sessions of one grouping and 4 sessions of another grouping to go… Sigh, can’t wait to take my business elsewhere.

Phebe T.

Place rating: 5
Fremont, CA

Amazing product and services, easy scheduling and text reminders, wish I could laser everything. I’ve experienced others and NOTHING compares to LaserAway. No ghetto ice packs, but a cool air function right before the laser hits. That was key. And the interior is nice and clean and professional. A little sterile but it is a medical procedure after all! Waiting to do a touch up, no pain no gain!

Sabrina A.

Place rating: 5
Mountain View, CA

Since my last visit, I have had my lower legs done once. The technician was friendly, quick, and pleasant to talk to. It only lasted 20 minutes. I didn’t need any medication before or numbing cream (I was really worried about the pain), though a few spots hurt a bit. The receptionist was super nice and chatty. Overall, another great visit!

Mariya M.

Place rating: 5
Mountain View, CA

Very professional and thorough. There were initial hiccups during my first appointment but they made sure they made up for it. Impressed so far.

Mac K.

Place rating: 5
Los Altos, CA

Good location, and clean facility.
The staff is professional and friendly.
Being able to use Laser Advantage was a nice burden off for big purchases.

Monique U.

Place rating: 5
Downey, CA

I’m so glad I was told about LaserAway. Great facility great location great staff
Very happy with my hair removal results

Alicia B.

Place rating: 5
Los Angeles, CA

Clean, professional and friendly. It’s a bit on the expensive side but when you walk through the door you’ll see why. Beautiful and they use the best and latest equipment. They offer a huge selection too.
Well worth the price.

Mitra K.

Place rating: 1
Hayward, CA

If you are planning to get a Botox in this location (which I don’t recommend) make sure at the beginning if anything goes wrong you don’t have to pay to fix it. I have had Botox injection several times in different places for my forehead and it was perfect. This time at this location they couldn’t manage the amount of injection. So one of my eyebrows has jumped up! To fix the problem which is definitely their fault, I have to purchase more units!!! It is not a fair practice of doing business!

Alicia S.

Place rating: 3
Escondido, CA

I bought the Groupon for this place and at first couldn’t get a hold of anyone at the number the Groupon had listed. Finally after several transfers I got someone who seemed to be out and about.

Siggie b.

Place rating: 1
Sunnyvale, CA

I called for Botox and asked the price. They refused to give me pricing over the phone but said that if I came in, they could provide a consultation, pricing, and I assumed, provide the Botox.
I arrived a the office and was greeted by a friendly employee who asked me to fill out a medical history. After doing so, the nurse practitioner came to the waiting area and said she was ready to see me. After we spoke for about 8 minutes, she said «any other questions?» I said that I didn’t have any and that I’d like to proceed with the botox. «Oh, you’ll have to make an appointment for that» was the response.
What???
I just gave them my medical history, signed a bunch of forms accepting liability for botox shots, and now they tell me that I need to make an appointment. Wasn’t this visit supposed to be my appointment? If not, shouldn’t they have asked me to fill out a medical history AFTER the consultation, if the consultation was simply to see if I was going to proceed or not?
Well, I left and I won’t be back. Oh, and the prices? Nothing special.

J. K.

Place rating: 4
San Jose, CA

This location is 100 times better than the San Jose location. I’ve gone into the San Jose location twice and both times it was a bad experience. The last time I went in for a consult at the San Jose location, the gal in the front made me wait 20 minutes for a 2 minute consultation.
This location is clean and friendly. I love the nurse that does the treatments on me. She always makes me feel comfortable and asks if I’m doing okay through out the process. The price is reasonable compared to the other location within the Bay Area.

Evelyn K.

Place rating: 4
Santiago, Chile

This location of LaserAway is located in the brand new San Antonio residential/shopping center development near El Camino Real. As such, the offices look clean, modern, nice and new. It is fairly small, with a reception/waiting area in the front, 2 treatment rooms, 1 consultation room, and a restroom in the back. They accept all major credit cards but no personal checks. There are plenty of parking spaces in the large common lot in front of it, with the spaces directly in front of it reserved for max. 15 minute retail parking.
I am not a newbie to laser hair removal, and I have to say that my experience here was better than average.
A while back, I bought a Groupon that specified laser hair removal service at the San Francisco or Walnut Creek locations of LaserAway — prior to the existence of the Mountain View (MV) location — that had since expired before I could use the «Groupon value». Not knowing about this new location, I called the SF location and spoke with a woman who took the initiative to call the MV location for me after hearing I was down in Palo Alto. She also made sure with the MV manager that they would allow me to use the actual amount I paid for my expired Groupon there toward any service (not just laser hair removal).
I am generally quite busy so when I get a manicure or some sort of service, it usually isn’t for relaxation and lingering and I want to get in and out as fast as possible. This place feels more like a medical office than a spa, which I like. Service was fast, efficient, professional and courteous. The staff seemed competent, experienced and knowledgeable.
Everything can be done paperlessly (yay, green). (Plus I type a lot faster than I write.) I had forgotten to fill out the new patient forms on the web prior to coming in, but they allowed me to quickly do it on their mobile netbook thing in their office prior to my appointment. That technically made me a few minutes late for my appointment but they were nice about it. No pushy sales and my follow-up appointment was booked prior to leaving.
I was in and out extremely quickly. It might feel a little rushed for some, as it is obvious they are trying to get clients in and out of the treatment rooms as soon as possible. Recommended for busy people.

LaserAway

Mountain View, United States