Lowe’s Home Improvement Warehouse Stre of Mt Plsnt

My husband is a contractor and shops this store a lot! Today he needed me to pick up some lumber supplies for a job because he could not. I’m very construction illiterate, if there is such a thing and had to bring in my three rowdy sons. As I was meandering through the scary lumber section store employee Mark asked me if I needed any help. I immediately felt sorry for him because I knew I was about to monopolize a ton of his time. Mark helped me to decipher my husbands Chinese character-​like writing and put it into motion. Yaaaay Mark! Mark was the ONLY guy working that department and had many customers that also needed his skills. Mark was able to multi-​task and help everyone. I wanted to put in a good word for him through the store manager but none could be reached.
The reason why I bumped one star off was because some highly creepy man was snapping pictures of Mark cutting my lumber with his cell phone (with my kids nearby). He didn’t have a name tag so I don’t know what that was about and wish a store manager was available to speak with about it…
Anyway
Thank you Mark! I hope somebody important reads this and gives you the accolades that you deserve!

Absolutely the worst. DO NOT BUY ANYTHING HERE! Go to any other store. North Charleston, JI or whatever. I can’t even remember how many times I’ve walked into this store and they were out of stock of this item or that item. Strike 1. Anytime you ask for some degree of customer service here just forget it. The staff are impossible to find, unpleasant and simply not knowledgeable. Strike 2. The worst was when we went to order a Bosch dishwasher. The person on staff said the model that we picked out was in stock in the warehouse and would be installed within a week to ten days (Dec. 6). That’s fine. I called them about 3 weeks later on Dec. 26 to see if they had an update. They had no idea but someone would call me back. No one called me back so I called again a few days later and someone answered but still had no idea. They promised to call me back with a shipping date but never did. Today, SIX WEEKS later (Jan. 18), the guy shows up with the dishwasher to install it and says he’s not sure how. We paid good money for a professional install and he can’t do it??? SAVE YOUR MONEY AND FRUSTRATION AND BUY ELSEWHERE.

Really not a fan of this Lowe’s location at all! The customer service at this store is the worst. First I go into buy a $ 2000 refrigerator and the sales person is oogling a Mt. P. soccer mom that is there; he was checking out her ass as she left the store. Then he finally decides to help me out with no friendly greeting or anything. I guess my booty wasn’t as nice as the soccer mom’s before me. Anyway, I order the refrigerator and set it up to be delivered in 2 weeks; thank goodness my fridge was completely broken at home. So 2 weeks pass by and call to find out about the delivery and they tell me it’ll be another month. A freakin’ month! So I explain how it has been 2 weeks since I bought the refrigerator and how I need it delivered ASAP, so they promised to deliver the following week. The day it is suppose to be delivered Lowe’s called to let us know that our refrigerator is all set for deliver the next week!!! I call back and talk to a manager that promises over and over that it will be delivered the next day. The next day went by with no refrigerator; then the next. So I go into the store the next day to cancel the delivery and get a refund. The customer service desk workers were not friendly at all; they actually acted like it was inconvenience to give me a refund. I may use Lowe’s again, but it is worth the drive to James Island or West Ashley for the better customer service.

I was not in the door 2 minutes, and somebody approached me and asked if he could help me. Awesome! I declined because I knew what I needed (shocking) and where to find (even more shocking), so schlepped on down the aisle. A second person approached me and asked if I needed help finding something. Wow, what gives? This is great because I almost never know what the heck I am looking for, what it might be called other than ‘thingy,’ and really have no idea where to begin looking for said thingy. I am thrilled at the level of customer service I received, and can only hope that on my next visit, I get as many offers to assist. I think I must just have that deer in the headlights look in big box stores…

I don’t go to Lowe’s often. Okay ever. But my movers from hell lost a couple of choice pieces of my belongings in the Atlanta to Charleston move — namely the screws to my 60 inch television.
Me in Lowe’s is like a construction worker in Neiman Marcus. Completely clueless. Thankfully the employees at Lowe’s are all beyond friendly and helpful and most importantly nonjudgmental of my all around home improvement oblivion. I marched into the garden department and declared, «I need 5 screws just like this» and pulled the one surviving screw to my TV base out of my purse. The employee ever so kindly escorted me to the nails and screws aisle. There another employee asked me what the screws were for, what kind of material I was screwing (apparently you need different screws for wood and metal?), and had me all set in a matter of minutes.
I know my home improvement need was minimal at best, but they could not have been nicer or more accommodating to my Legally Blonde needs. Consider me sold!

Worst customer service. Cashiers don’t appear trained in the lowes credit card 5% off. Reps in the blinds department don’t know their own ordering software. I had to come back 3 times until Larry was there for help completing an order that was already entered in the system. Bottom line there isn’t any competition in mount pleasant and most of the smaller shops don’t have everything you need. So, you either go here or drive an hour round trip to go somewhere else.

Todd the GM and Larry provided great customer service !

Wish I could give it negative stars. Walked the store for an hour. Never acknowledged by any of the 400 employees standing around. Searched through lighting and electrical and one man was on the computer and never looked up or said a word to me. The other man was talking to another man the entire time and I couldn’t get any help. Finally the conversation ended between the employee and the other man and he (the employee) made eye contact with me. I told him I needed some help. He told me that he could help me in a few minutes and walked away. The other man on the computer just stood there. After waiting a few minutes I finally asked myself what I was doing. Too many places in this market I didn’t need to offer my money to people that are going to ignore me. Dumped all my items on a shelf and walked out the door.

I’m a fan of Ron in the window department. There is so much more to windows than my husband and I thought. Ron knew about what he was selling (which let’s be honest, is not that common here) and helped my husband and I make an informative decision without any pressure.

All in all, I’ve had okay experiences here but have never really had to interact with the staff. Unfortunately, I did a few weeks ago and was less-​than-​pleased.
A friend and I made a quick trip to grab a gift card for a wedding that we had later that evening. When we entered, we were excited to see the store was not very busy and expected it to be a quick in-​and-​out.
While at the register, we asked the cashier if she could split the amount on the gift card between two credit cards. She explained she could… so we carefully explained how much we wanted on each and gave her our cards. Then watched as she typed the full amount in and swiped one of them. Doh.
We noticed before she did, what she did… so asked her to go ahead and void that since we hadn’t signed and completed the transaction. For some reason. that could not happen.
So long story short, after dealing with four different staff members and waiting 20min for a manager (who never showed — luckily some assistant manager walked by with the proper authorization)… we were left with a cash refund rather than void on the card which was not ideal but was all they were offering.
And all the while, 6 other staff members were literally just standing around chatting around customer service while we waited patiently for a manager. They’d look over at us here and there, then just turn around (likely to avoid the evil eye I was shooting there way).
I’ll be going elsewhere for my home improvement needs.

Very friendly and helpful staff on board at this location the only downside is the traffic in the shopping center makes it a little tough to get in and out of if your in a hurry.

This Lowe’s is probably one of my favorites. The staff is always super friendly wager to assist. Even with suggestions that don’t require me to spend money there. I don’t feel like I’m being sold to or up-​sold to there.

This Lowe’s is super clean and has a very helpful staff.

Great go to place and convenient when you need something for a project. There are some extremely knowledgeable employees working there during the week days. All employees go above and beyond.

If you have some improving to do, this is your spot. They always have deals on appliances and if you have a Lowe’s card, you get even better incentives. Staff is friendly, pretty darn organized, and I can dig.

I don’t often find myself needing to go to Lowes very often but it is the closest home improvement store to me so it’s naturally the first choice. After recently having a larger project of putting a new floor down in my bathroom I can say that the staff were more than helpful in getting me everything I needed to get the job done.
At first I had a hard time finding the flooring I was looking for and one of the associates was less than helpful leaving it up to me to do the leg work but I picked it up from another store and all my other experiences have been up to snuff.

Typical big box hardware type store. Hard to find some items, hard to find help.
Young lady at the check out was mumbling in a quiet voice so I had no idea what she was trying to communicate. Except when she stopped in the middle of my check out to «discuss» break-​times with 4 of her co-​workers standing around. She didn’t know what the return policy was but did try to sell me an extended warranty on the weed whacker I bought.
What can you do?

This Lowes is set up like every other Lowes I’ve been to. Very open and has lots of items to choose from.
I came in looking for black plasti-​dip in the paint section. When I got to the paint section, their ground stock was empty. There was no one around to help out and the rest of the workers had their hands full. I then left to check another store. Just to double check, I went on the Lowes website and they said they did have stock, so I went back to check the top shelves.
Low and behold, it was on the top shelf. Eventually, I found a worker that grabbed a box on the top shelves. I really wish they would have stocked their paint beforehand so I wouldn’t have to come back a second time to get it.
They offer a 10% military discount, which is nice and odd for a big store to offer it.

I go to Lowes pretty often as its close and convenient. I know the store well and they have most things I need. I would concur with a previous poster that it is sometimes tough to find help if you go on weekends cuz the place is packed! They are open later than the Ace and True Value so often it’s the only option for tools and hardware.
They often have deals in the isle straight when you walk in and opened/​torn bags of mulch and dirt can be found.

This is a rating for the garden section only…
Great selection of flowers and plants!
Everything was healthy and recently watered.
The prices were very reasonable.