Menards

Menards sux. They carry den of guns but not the proper screws to work in the gun. Shitty service too

I cannot believe the incompetence that exists in this store. I called in advance to see if they deliver on Sunday, and was told no. Of course, I placed an online order, and they attempted to deliver my kitchen cabinets on SUNDAY… while nobody was home. I paid $ 175 for this delivery which they refused to refund. After a useless conversation with the manager Kyle, I was able to discover where the incompetence comes from. I reluctantly arranged for delivery the following day, and of course, I ordered 14 cabinets, they brought 13, but decided to only leave 12 after insisting that the one cabinet that is on my invoice, but not on their delivery list, should not be left. After some more wasted time, we were able to convince them that they should leave the cabinet that is on my PAID invoice. However, we STILL have to haggle with them over bringing the missing cabinet that they didn’t put on the truck. They have to get back to us on that one… I’m not holding my breath.
This Menards is a nightmare, from the store manager down. I suggest never shopping there.

I love this place. great prices with great people. great service. my favorite is Nikola

I agree with the other reviews, terrible service. Hire new people who actually want to help. Felt like a burden when asking questions.

Went in this evening after a long day of work to buy some supplies. Waited for about 30 minutes to get something from the west house because they were having some issues back there. Then while walking to the register I asked some rude ass worker names Steve that works by the hand tool department where I can find an item and I got the biggest attitude like he hated his job and was going to die because I asked him a simple question. Isn’t it your job you freaking rude old man. No wonder I don’t shop there much I guess they need to replace few staff. I’m nice enough to write a review and not complain to his manager.

Menards needs to hire better quality experienced workers who are knowledgeable in the departments they are working in. The handyman and the plumbers that work on my elderly mother’s house are way more knowledgeable than the dumb dumb lazy hourly cart pushers that work at Menards.
I asked a teenage worker where I can find a lubricant spray for my lawn mower which I showed from my iPhone at their official website. The kid sends me to the paint department. When I went there no one was at the customer service desk after awhile. I looked around and found another worker where I can find a lubricant spray. He told me to go to automotive aisle but was vague where it was located. I found another worker in a computer station where it was located. He pointed me where the automotive department was located but he seemed too lazy to escort me over there.
Opposite wise, when I went to Home Depot to look for a 48″ long fluorescent light fixture, I went to the customer desk and showed the particular model from my iPhone to their official website. The front desk young lady paged the elderly lady worker who was knowledgeable about light bulbs and directed me to the particular bulb I should be looking for. She also told me to inspect the connector pins to make sure it is not bent because she said sometimes they can be bent during shipping. That is real customer service from Home Depot. Also, Home Depot has self checkout station like in Jewel-​Osco and WalMart stores. You don’t have to deal with the B.S. of the customer in front of you who has a lot of stuff.
At a Harbor Freight store, I was figuring out how to use the gas sprout nozzle for a gas can. A teenage store clerk came up to me and taught me how to use the gas sprout nozzle. I didn’t ask for his help but he saw me figuring how to use it.
The elderly lady worker at Home Depot and the teenage store clerk at Harbar Freight are the type of workers Menards should be hiring not some useless flunkies.

I went inside to Menards and I saw employee and ask him for help I was looking for some drillbits and he told me look for Green sign you should be able to find it great services in it

I can’t believe the complete incompetence I encountered while doing a simple online order pickup of two items. Nobody contacted me about one item being sold out despite my phone order from earlier in the day. The woman at the customer service desk was outrageously rude, mocking me loudly after I walked away, and the service desk employee struggled to figure out how to simply zero out the item on my order and insisted I talk to others to make sure the item wasn’t en route to the store.
Considering this company’s based in the upper Midwest, I should feel confident that people working there are instructed to uphold a high level of customer service and general manners, if nothing else…

First of all i very much like their durable plastic bags! I tend to find the household things from tools, laundry detergent, fabric conditioner, etc for reasonable prices. Service was quick and if i felt in need of assistance they were able to swiftly guide me in the right direction and give me good advice to make the right decision

A young manager named Amber went beyond to help me out. She was so polite and patience with me as well as other customers. I had such a great experience because of her. Great Job!

Quick stop to purchase a leaf blower. Salesmen were abundant and helpful. Friendly and informative.
Nice Menards, clean and displays were well thought out.

Mick hid the fact he was store manager and let the customer service rep. do his dirty work. He failed to honor the return policy on an item. Mick has thrown the company philosophy «Dedicated to service and quality» out the window. Too bad it’s still posted on the front of the building in bold irony.
I have filed my BBB complaint and will let the bank and CC company deal with this issue next. Was this just a bad day for Menard’s or have you really sunk so low you don’t treat customers fairly anymore?

Got much better at propane refill fast as can be! I guess if someone is outside you get service faster!

This is the worst Menards location I have ever been to. I placed an order on 5÷9÷15 online for fencing materials for $ 850.00 and chose the «Pick up in store option.» From 5÷11−5÷15, I received 3 emails from Menards stating that my order is ready and if I dont pick up my order by 5÷20÷15, my order will be cancelled and I will still be charged 10% of my total order for the processing fee for the employees to get the order ready in their back «pick up» area. I arrived at this Menards on 5÷16÷15 at 8:00 am to pick up my order and spent at least 20 minutes in the pick up area waiting for someone to even offer to help me. There were at least 5 employees who walked by, saw me obviously needing help, and didnt say a word. I finally spoke up to one employee who was walking by and gave him my order number since customers weren’t allowed in the area where all the orders were stored.
The employee spent 45 minutes walking up and down the aisles looking for my order. I again told and showed him the emails I received stating it was ready for pick up. At this point, the employee gave up and had to go in to the store and pick out the 80+ items I ordered by hand himself with the forklift (which took another hour waiting there). I then asked him why my order wasn’t ready and that it’s a little ridiculous that I’ve been here for 2 hours. His response was «sorry.» He then proceeded to load the materials in my car while the other 6 employees in the back room chatted about hockey and ignored the other customers waiting for help.
I finally saw the manager, who knew what was going on the entire time and did ABSOLUTELY NOTHING. I asked him for my receipt and he said «we dont have one, you can go to the front kiosk and print it off if you want. sorry.» Seriously? I just wasted 2+ hours of my day at your store when it should have taken 10 minutes and you cant even print out a receipt or apologize for the incredibly awful service? This was the worst experience I have ever had and will definitely never return to ANY Menards ever again. The lesson I learned was to ALWAYS go to Home Depot (even though you’ll pay a little more) but it’s definitely worth it.

This menards has the worst Coustemer service. That is why i go to homedepot all the time. If you need an associate’s help it will take you forever to get the help you need. Some of them are so rude

just bought Brute Menards snow blower that broke the first week of use.
I have been calling Menards for a phone number for service. it is almost impossible to speak to someone or find someone that can give me a service number. The service manual list no phone numbers for help or service. I don’t even want it fixed under the warranty –I would pay for it if I can find a place that fixes their brand. I have called numerous repair shops and no one seems like they want to deal with this crap.
if you are thinking of buy a lawnmower or snow blower buy a Toro or another brand name –at least you can get service. I will never purchase another thing at Menards.

Save big money at Menard’s is that the song says when I we hear it on TV, radio and in their store while you shop for things. We arrived on a day last week, Wednesday for their 15% on everything if you can fit it into the brown paper bag. I was like cool, too bad we can’t like a toaster oven in there sigh. O Well, we got ourselves some house supplies that we needed. This Menards has everything you need for house improvement items and if you like to shop for snack and goodies this place has all of that too. I tend to go for their «Jacks» frozen pizza for like $ 2.99 each. I like junky food what can I say?
I prefer Menards over Home Depot, it’s more entertainment for me to shop here than at Home Depot and Lowe’s. They have things I can look for the kid’s like outdoor play and indoor gardening supplies. I like they have toys and games as well. I will look forward to shopping at Menards.

Good prices compared to other home repair type stores. Ted was very helpful with my questions about shelving and wall brackets… But good luck if you need lumber cut. I asked several employees, all of whom told me to just wait by the saw outside. And I waited. And waited. And waited. I would have given up, except I needed the cuts made in order for my purchase to fit in my vehicle.

Came here at 7:45am on a sick day because my smoke/​CO detector decided to finally crap out and let me know it was time to replace it. As long as I was here, I also picked up some wet cat food and garbage bags. Yes, they sell cat food (and cheaper than walmart!). This store has everything. Their frozen pizzas and chips are cheaper than Jewel Osco, and the people here are so nice. They were able to answer questions I had and they were pleasant and friendly (even before 8am).

This store is really big… way bigger than the one nearest to me. I am not usually a fan of the menards/​lowes/​home depots of the world, but this one is actually ok. They have a lot to look at, good sales — a lot of yummy snacks, and I love their big seasonal and outdoor garden section.
As long as we’ve been coming to this store, the staff has always been very nice and helpful — last time we were there (about a week ago), we needed help finding something — instead of getting a standard «Aisle 28» response, he took the time to walk us over there. I really appreciate that.