K & J Pool Service

Mike said he could fix the leak on our solar system. Paid him good money to fix it but instead made it worse. We just spent more money to get his work repaired because it was leaking even more than before. I would not recommend this company. Too many excuses and not enough accountability.

These guys are amazing! My pool is clean, sparking and very inviting just in time for summer. Mike and his crew got my pool in tip top shape in no time with monthly pool maintenance service. I got too busy to properly care for my investment and it lost its sparkle over time. Realizing that I just couldn’t do it anymore, I called K&J and they came right out and got to work on restoring the former beauty of my pool. Summer is on in my backyard!

We have had Mike out a few times to fix our spa, our heater, and install a new air pump for our spa. Mike is awesome. The other day our new heater broke, and I called mike panicked. He didn’t have the part I needed, but took the time to turn his truck upside down looking for it. In the end he told me where to get it, and how to replace it and we were up and running in no time. Thank you Mike!

I was having problems with my pool equipment. I emailed a few service providers. Mike at K & J Pool Service were one of the first to reply. They were very helpful and we were able to set an early morning appointment so I did not lose time from work. They identified the problem, gave me couple of options for the repair that could keep the cost down. They set appointment to repair and kept appointment and repaired my pool equipment. Mike also gave me some good tips on pool care. We are very satisfied and highly recommend their service.

Mike is the best. His service is phenomenal. I have tried other pool services and his work is unmatched. His work is thorough and I trust his opinion. He doesn’t try and overcharge you and talk you into buying things you don’t need. If you a pool service I highly recommend Mike.

Called at 8pm Sunday evening, Mike answered the phone and was very helpful. He called his supplier and said he could have a new pool pump Monday morning and could come to install it Tuesday. He was early! to his appointment Tuesday, got the job done, no fuss, looks great, new pump is working perfectly. Also, he gave me some O-​rings to fix one of the valves on my pool equipment. Overall, very happy with the quick, professional service.

My experience with Mike is as some others here have stated. He promises one thing, delivers another, and then when you challenge him about it there is always a confrontation. After 4 months I fired him this week because I don’t have time for a hassle from vendors. STAY AWAY from KJ Pool and Mike Guido.
The latest: our pump equipment was leaking. Mike, can you fix the leak? Sure no problem $ 45. Great, fix it I say. Two days later, the pump is still leaking. So I call Mike and say the pump is still leaking. Most businesses would say, we’ll be right out to look at it again. Not Mike. He states they fixed the problem they found. Then magically/​mysteriously a new leak must have appeared. That’s the only explanation he has. Can you imagine? The reality is they did a superficial job with both the inspection and the repair, and after that it’s MY problem. «We did the work,» he says and «the *new* leak will be another $ 45.» Most people inspect their work afterwards, but not KJ Pool. The business ethics of this guy are unbelievable.
Mike is small-​ball, small minded, and unethical. He has that New York attitude where every little thing needs to be fought over. It’s amazing to me people like that can remain in business. Here’s a newsflash Mike, California ain’t NY, people expect fair treatment. Your sense of customer care and business ethics are appalling. I hope you understand how hard you worked to earn this review.
If you want over-​promises and under delivering, and a hassle over every little thing, sign up with KJ Pool, your expectations will be fulfilled.
If you want value for your money you will not find it at KJ Pool.
Update
«the system was not running»
Did he really say he didn’t turn the pump on? Too rich.
What I expect from a vendor is to take an additional 3 seconds to flip the pump on to verify the issue or the repair, not complain about how hard it is to find the problem (puddle notwithstanding).
KJ Pool did a shoddy job and want to charge twice for their careless and lazy work. Thank you Mike for confirming my review.

I have an ancient hot tub installed in my deck. I am retired and like to do things myself when I can. Many months ago, I decided to resurrect my hot tub as both my wife and I are afflicted with arthritis and get a lot of comfort from the hot tub. But, my pump was bad, my motor was bad, and my filter had a hole in the case. I called K&J about getting the pump motor repaired. Mike Guido was most helpful. He came out to my house picked up the motor and the pump. (I felt guilty because my modest 40 year old hot tub was such an insignificant thing, but he treated me as though I had it an olympic sized pool !)
He returned in a couple of days with the new motor ready to install, a repaired pump and a new filter. Unfortunately, I was unable to complete that installation just then, and just now got everything installed and turned on.
but I had a filter leak,
I contacted Mike today and told him that I had bought the filter some time ago from him, and oil was likely out of warranty, but it had a leak I thought was a mfg defect.
Mike could not have been more helpful, he talked to the mfgr and they are sending him some new parts which HE will install as soon as they arrive, We are very pleased!
I just hope he has some really expensive pools to take care of. He’ll sure have all my business.

I couldn’t have asked for a more professional and timely response to my pool cleaning inquiry. We talked to Mike on a Sunday and he was out the following day @ 7am to start cleaning our pool after it was starting to not look so lovely. Mike detailed the plan of attack and executed. He turned a pool going green into a sparkling blue oasis, clean and ready for use. He also did all this in 2 days faster than originally promised.
Mike is very knowledgable and trustworthy. He also brought one of his employees (Ed) which is a great idea so we could get acquainted with someone on his staff other than himself.
Highly recommend them.

We’ve had Mike for at least a year. He provided chemicals for our pool, not cleaning. At first he was great. Gave great advice, pool was clear, etc. Then all of a sudden his attitude got bad and got really arrogant. Terrible. One day I noticed a lot of algae. I scraped it off wondering why would there be this much algae in the pool and noticed there was no chlorine tablets in our pool & spa floaters. Then I went into our hot tub noticing a strange smell & the feel of chlorine not on my skin. I’m a competitive swimmer so I know the feel and smell of chlorine. I do realize too that good chlorine may not smell. We finally got the water tested. No chlorine at all! We waited for service day to come before saying anything to Mike. We witnessed a younger fellow at our home not there no longer than 2 mintues. After that we tested the water again. There was cholorine added, but not enough to last the week and no tablets were added to our floaters. At this point there was algae even in our floaters. I’m paying how much a week for this to happen? We nicely notified Mike of us cancelling service. He rudely replied back that before we acuse of anything that we know what we are talking about. Are you kidding me??? We replied back with pictures & proof. He replied nothing! Not an apology, sorry it didn’t work out, nothing! We are ontime paying customers, what kind of business are you running with that kind of attitude. We’ll pass!!!

If you and looking for an honest, reliable pool guy, Mike is your man! After being told that the parts to our pool filter «no longer exist» by sparkling pools, and being quoted up to $ 900 to put in a new filter, I called K and J pools. Not only did Mike set up a next day appointment, he quickly looked at my filter, ordered the parts he needed (overnighted them) and he fixed my filter the very next day! So, not only did he save me $ 600, he also made my pool sparkling blue in a matter of hours. When reading his Unilocal reviews, I was shocked to see the negative ones. As an avid Unilocaler, we give Mike 5 stars and highly recommend his services:-).

We used this company for a pool inspection as part of buying a house. The owner and his son came out to do the inspection. They took their time, were thorough and answered all of our questions.

I would not recommend this pool service to anyone. First of all the owner is rude and arrogant. When we had him make repairs to our pump he did not complete the repairs. When confronted about the problem, he said he did the repairs and would not investigate if they were done or not. Another instance, the owner agreed to remove our cover when sweeping the sidewalls. When this was not happening, he came back and said that was not part of the service even though it had been agreed upon. It seemed like it was always a confrontation with the owner everytime we spoke with him. We finally terminated the service and have found a professional company to replace K & J.