Pep Boys

Montclair, United States

3

Open now

20 reviews

Contacts

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Telephone:
+1 909-626-0717
Website:
storelocator.pepboys.com
Address:
5150 Arrow Hwy, Montclair, CA, 91763
Nearby public transportation stops & stations:
790 ftFoothill Transit 187, 197, 480, 490, 488, 690, 699, Silver Streak
910 ftOmni
0.2 miMontclair
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Today

Today 8:00 am – 8:00 pm
Open now
Local time (Montclair) 10:22 Thursday, 12 June 2025

Business hours

Monday 8:00 am – 8:00 pm
Tuesday 8:00 am – 8:00 pm
Wednesday 8:00 am – 8:00 pm
Thursday 8:00 am – 8:00 pm
Friday 8:00 am – 8:00 pm
Saturday 8:00 am – 8:00 pm
Sunday 9:00 am – 6:00 pm

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20 reviews of Pep Boys

No registration required
Place rating: 5
Upland, CA
A employee named Mark went out of his way to help me and I am so grateful. I was so sick and just needed help putting my license plate on and I could tell they were busy but he stopped what he was doing and helped me. Great customer service and he did it very fast. Thank you again Mark you are awesome give this man a raise!
Place rating: 1
Montclair, CA
My wife called in today to get a quote for headlight bulb replacement on our Chevy HHR. She was quoted $ 20 dollars. Since we have replaced these before ourselves she knew to mention to the staff member that access to the light had to be through the wheel well. She gave him the make and model and he still said no problem $ 20. When she took it in the manager told her it would be $ 75 for labor. Really??? So your gonna charge $ 75 to remove 3 bolts and replace a bulb? Your oil changes are more labor intensive and you charge less than half that price. Trying to take advantage of a woman perhaps? We think so. Very unhappy with the change of price. We’ll go elsewhere from here on out.
Place rating: 5
Corona, CA
Quick service for my tire mounting. Great customer service. I think his name was Mark, he was a really nice guy/​manager. Got me in promptly, told me all about the services I was paying for, and I never felt rushed or taken advantage of. A true blue guy. Charles was really nice too helping me out and made me feel at home! Also free Wifi in the waiting room is always good.
Place rating: 5
Chino, CA
2nd attempt, new to Unilocal but this store was worth reviewing. Clean store, friendly staff, Mark was very kind & helpful. Glad I stopped by. Will come back when i need to.
Place rating: 5
Claremont, CA
I bought 2 batteries for my truck 3 years ago. They died. I didn’t have the receipt. They looked everything up and stood by the warranty. No problem getting 100% free replacement batteries. Very helpful. Saved $ 300 on the cost of new ones.
Nice to know some places still stand behind the products they sell.
Place rating: 5
Upland, CA
So helpful! This is the first store, of any kind, that I have been to in a long time where I got really great service. They went out of their way to help me with a problem on my lights on one side not working. I will be back here, so very kind and helpful!
Place rating: 5
Chino Hills, CA
Just happened to stop by here when my headlight went out. Andy and crew up front were the BEST! Will come here from now on. Purchased it and he helped me put it in the car and went in and bought wipers for front and back. He also showed my how to attach myself. What a great store and they are lucky to have him working there I will be back
Place rating: 1
Upland, CA
For service, I would say that this is an okay place in a pinch, but I wouldn’t recommend it. They’re just ridiculously understaffed. It took 10 or 15 minutes before I could even explain what was wrong with my car and find out if they’d repair it. It was a simple thing and they said yes, and that it would be 25 or 30 minutes. It was an hour and forty minutes, and they just didn’t care. I don’t think it was even the fault of the staff. There was one guy staffing the whole service department, and one mechanic with a long line of cars. It just seems like typical corporate America gutting their stores and showing customers they have complete contempt for you. Go to a Mom and Pop garage if you can still find one.
Place rating: 3
Montclair, CA
not bad of a place. store location is tucked in a little away from the street, they don’t seem to be very busy whenever we go. needed to get a car battery replaced. we were in and out in about an hr.
Place rating: 4
WEST HILLS, CA
We went to this pep boys for the first time. I called before we went to see how much it would be for an oil pan and oil change. The guy on the phone said $ 460. I asked if that included everything, parts and labor, he said yes. So I booked an appointment online the next day. We took our car in and I let the guy (Thomas) know that I was quoted $ 460 and I wanted to confirm that’s what I’d be paying. He said it was more than that, but that he would work with us to drop the price down since I was quoted $ 460. He was able to drop it down to something more affordable, but not to $ 460. The car was done quicker than we expected and we appreciated the great service from Thomas.
Place rating: 1
Torrance, CA
There is literally no body in this store ever. And I know why. There is no customer service at all.
Place rating: 5
Montclair, CA
Took my car in (Montclair Pep Boys) because the check engine light came on and I needed an oil change. Thomas was very helpful and answered my questions politely… Unlike some other auto service places where people seem annoyed when asked questions about what a specific service entails. Also, jermie was polite as well and asked if I had any coupons. Which I appreciated him asking me.
So, my car is running good and I’ll be bringing my cars back to this place.
Place rating: 1
Hobbs, NM
Just wanted to get help with the check engine light that came on. Was told to come back 30mins later. 30 mins later the manager (I’m assuming the manager, had a white shirt on compared to blue) wasn’t even there. Wtf, don’t make me wait, then not even be there. Another half hour later atleast, someone was able to help. Literally took 2mins, and we had to wait 6mins
Place rating: 1
West Covina, CA
Horrible service! I came to get an oil change and the guy said it would be done in 1 ½ tree hours later I am still waiting for them to take my car in. I had an appt at 1 it is now 430. Very disappointed, this is my first and last time here!
Place rating: 1
Claremont, CA
I would give this specific location less then one star if it were possible. I’ve had problems with them before but today was horrendous! I was told to come in 3 different times and all 3 times I was turned away. The third time they told me they could not do the oil change at all today after giving me the runaround. A dissatisfied customer is putting it lightly and I will not be returning. I recommend Just Tires which is also close to this location. They have great customer service and I’ve never had any problems as far as my car issues are concerned. Shame on you pep boys!!!
Place rating: 4
Claremont, CA
The dudes and girls I’ve dealt with here are nice. I go there for my auto parts and to get my truck serviced. They’ve always worked with me to get a good price and are always helpful w tips to maintain my truck. The only thing I can say that I don’t like is the oil stains left on my upholstery inside my truck after the techs are done working on it. I had to spend a good 30 minutes scrubbing my seat once because of it. Since then, I bought seat covers, haha! I’ve been to shops where they use a plastic liner for the seat, clean gloves when dealing inside a car and paper mats for the floor to avoid getting the inside of the car dirty. If they begin to practice this here, I’d have no complaints.
Place rating: 1
Claremont, CA
The prices are good but dang. I waited 45 minutes (on a not busy Sunday morning) for the guys to take my car into the garage. It took me going and asking how much longer for them to even pay attention to my car. Pep boys, I ask you this, why make an appointment if you won’t even look at my car for 45 minutes? Very disappointed and probably won’t be back.
Place rating: 1
Claremont, CA
I go to school at the Claremont Colleges and had to get my brake pads and rotors replaced. Not wanting to drive home to my local mechanic, I stopped by this local Pep Boys. A week after the service, brakes were squeaking and when I confronted them about it, they said nothing could be done.
Liars, cheaters, and will find a way to make a problem out of nothing. Terrible service, idiot mechanics, and very dishonest salespeople.
Place rating: 1
Paia, HI
Terrible service. Unreasonable, incompetent mechanics. Go elsewhere.
Place rating: 5
Montclair, CA
I came in with a bolt in my tire last week and explained I had less than an hour to pick my daughter. They got me in and out. I was able to pick up my daughter in time. Thanks Fellas.