Community Hospice Hope Chest Thrift Store

Staff is really nice and friendly
Prices are decent. The restroom never carries soap for its customers «/​that can’t be good! Let’s get some soap in there guys! Otherwise all is good.

Four stars for the store itself, which is a reliable source of cheap but awesome books, great women’s clothing finds (a $ 100 J. Jill jacket for $ 4!), and genuine bargains on everything in the store thanks to reasonable prices that are frequently augmented by 50% off days and tag sales. I find the Hope Chest stores beat the local Goodwill and Salvation Army stores easily in both price and selection. But MAN… the customer service at this one is simply atrocious. I’ve had bad experiences with the employees here before, unfortunately, but always managed to brush it off — I know the employees are volunteers and working with the public is no picnic. But after my recent experience I’ve finally had it.
First — we arrived at 5:15 PM, 45 minutes before the store’s closing time, 6:00 PM. A couple of minutes after arriving we were treated to a loud and very personal conversation between two female employees about their highly dysfunctional family lives as they traipsed all over the store doing… whatever they were doing. No customers in any business should ever overhear anything like this from employees, but these two seemed oblivious to the reality that they were, in fact, WORKING and what they were talking about was inappropriate. We had an eye on the clock and had been looking around for less than 20 minutes when a male employee began shouting that the store was closing. A female employee began ushering people (including us) out of the book room with the same message. When several customers pointed out to her that it was over 20 minutes until closing time, she then asked, «what time is it?’ as if she had not been aware of the fact that she was kicking people out of the store nearly half an hour early (!). Other Hope Chest stores seem to have a policy of alerting customers that the store will be closing in 10 – 15 minutes, which is a perfectly reasonable way to do things, but this is the second time I’ve actually been wrangled out of this particular store nearly half an hour before closing time. WTF? I know people want to get off work, but how about just a warning to start wrapping it up instead of essentially kicking paying customers out?
Then, I had a dvd that I wanted to buy and took the empty case to the register, where they keep the actual discs to prevent theft. The cashier looked in the place where the discs are usually kept, didn’t find mine, gave a shrug, and that was it. No apology, no attempt to smooth it over. Lots of chatting among the employees, though. Do you think any of them knew — or cared — what an alienating experience they’d just put us through? Probably not.
Community Hospice is a fine organization which has given the area a great resource with their chain of stores. But whoever is in charge of training staff for this one needs to get real. Even in a volunteer situation there should be some standards. There are too many other thrift stores in town to keep patronizing one where customers are treated so gracelessly.

This place is a solid, good thrift store.
Good ratio of clothes to books to furniture to misc items.
Regular sales on different groups of items.
Typical prices.
I like to come here regularly.
Tons of glass ware. Tons of plates. Good selection of DVDs. Good amount of furniture.
The parking lot is kind of wonky. Can’t leave the way you came in.
Pro Tip: Fridays are 50% off furniture.

I love a thrift store that raises money for charity! Love the fact they have 50% off days and tag sales! The people who run the store are always nice and the prices are good. Give it a look!

Tons of books! Lot’s of glassware. Small maternity section about 5 pieces of clothing. =0/

Not a huge selection, but clean store and nice staff. Plus the proceeds go to a great charity!