The Melting Pot of Mobile

This restaurant closed at this location December 23. Please don’t make a reservation via Unilocal here. Check the melting pot website and it confirms this location is closed.

I must say the experience gets five stars for me, it was something new and fun to try. However the food is just average but the overall experience absolutely perfect no complaints. This restaurant is couple/​date friendly.

I took the family to The Melting pot because it’s kinda different, and I wanted the girls to experience something new like fondue. When we arrived at 6:45pm, the restaurant was about 25% full. While we waited about 10 minutes for our table (we had a reservation) we noticed a party of 6 that was turned away. Seemed odd with the restaurant that empty, but I guess that is the management’s decision. Maybe understaffed?
Anyway, we started with a cheese appetizer. We ordered the loaded baked potato. Everyone enjoyed it thoroughly and was enamored with the experience. My girls are 4 and 12 and they were really having a good time dipping bread, apples and broccoli into the cheese. Really tasty. One thing that my 12 year old noticed was the fondue forks had dried residue on them. My wife said that it was probably cooked on, but I scraped it with my knife and it came off. Gross. We told the waiter, and he acted like it was no big deal and brought more forks. It was kinda a big deal to the kids, I can tell ya.
For our entrée, we ordered a combination of 3 proteins. I ordered Filet, Gulf Shrimp and Duck Breast.
The girls ordered Teriyaki Sirloin and Shrimp. Every meat that came out seemed very fresh.
One thing that you have to do, is order the flavor of pot that you want to cook your meat it. We ordered the Coq au vin. It has a red wine flavor and was very, very good. Everything tasted good. They brought out sides of vegetables to go with. We ordered a bottle of Coppola Pinot Noir which paired well with all the meats.
When we left, the restaurant still wasn’t filled up… maybe 70% full? Yet they turned away business? Seemed odd. And the dirty forks were a bit of a turn off.
But all in all, a pretty good experience for the entire family. It’s a change up to cook your own food so there was entertainment built in.

This was the second I’ve been to a melting pot. Wesley was our waiter. He was very good at his job and even better to look at! The service was important r cable and the food was delicious. The orange duck was our favorite!

This was our first visit to the melting pot. I was an extraordinary experience. Our waiter was Wesley. He could have been quicker to keep our glasses full but he did well. Definitely will eat here again.

We arrived right on time for our reservation and were forced to wait a good 30 minutes to be seated at our table. The hostess made it quite clear that the other people in the lobby also had reservations and were also offered the luxury of waiting around on a Friday night. I normally wouldn’t be to horribly upset about this, but half the restaurant was empty so it really was uncalled for. We decided to wait at the bar for our table and were finally served our cocktails after about 25 minutes of twirling our thumbs. We then sat at our table for another half hour while we waited for our server to greet us. About 30 minutes of waiting for our first course to begin the pot on our table began to smoke from simmering so long! Someone removed it, but once we finally had cheese in sight there was nothing to put it in! So our server got a cold pot, dumped cold beer and cheese in it and commenced to stir it for about 10 minutes until it turned into a lumpy, disgusting, alcohol filled mess. We attempted to eat it, but it was revolting. Another 30 mins go by and we received our main course, which of course you cook yourself. We ended up dumping most of the meats and veggies in the broth so we could cook it as fast as possible, WE WERE STARVING! Our server never brought us silverware so we were forced to try and eat the food with the long skewers they provided for the cooking process. What a treat! We made it clear to multiple staff members throughout the night how horrible things were going, yet no one seemed to care. The manager never came over to offer any assistance, and no actions were ever taken to make up for our entire night being ruined. Simply avoid this place at all costs! I have had some horrible experiences in the past, yet this was hands down the worst experience I have ever had! The food wasn’t even good! Just save your money, McDonalds offers a better dining experience than this place.

So I’m going to start with saying I love dining at Melting Pot. This was my first time dining at this particular location and overall I thought the experience was great. Our server Alexis was very attentive and accommodated us in multiple ways. She had the bartender make a drink that was discontinued and was no longer on the menu, substituted dippers for our dessert (more blondies and no marshmallows) and got us extra sauces for our meat course. We will ask for her again. The food was great as always.
My only negative critique is that the other staff members seemed slightly unprofessional. We were sitting in the bar and they were all huddled up and chatting rather loudly. One server was even gloating about the tips she had received. Others were on their phones. I understand they are a younger staff and we were in the bar but it really took away from the vibe you want to have while eating here.

Service is awful. My husband made a reservation for our Anniversary by the phone. They told him that they will have a table ready with some petals on the table and they will take a picture a frame for us as a surprise for me. We got there and waited because wasn’t any table so they sent us to the bar and the bartender never looked at us, no even to ask if we like some water. We kept waiting for almost an hour then we left. Worst day ever! They ignored us totally.

So the reason this place only got 3 stars from me is because this place just isn’t for me. I got the surf and turf 4 course meal, and the food was good BUT I didn’t enjoy the experience. The waitress was super knowledgeable and extremely helpful, but I just wasn’t into the whole fondue experience. For those who don’t know what this is, basically you get the cheese prepared at your table, you get the chocolate brought out already melted to your table, but you cook your own meal using the fondue pot. Again, the experience wasn’t for me, but the food was good. The dessert course was amazing! We got the caramel turtle chocolate and that was (for me) the best part of the meal!

It’s like nothing else, and a wonderful dining experience. Our server Andi was friendly, helpful, and attentive. We were seated quickly. Food was delicious, and the atmosphere was perfect. An excellent date night… we highly recommend it!

Our first time trying fondue, it definitely won’t be our last! We were seated promptly by the hostess who was very nice. Our server Wesley was awesome; he was knowledgeable with the menu and attentive throughout our meal. Now the food: spectacular! The spinach and artichoke cheese was awesome, highly recommend. We had the land and sea and pacific rim entrees which were both superb. Finally, the best part: CHOCOLATE! We had the caramel toffee crunch… SO delicious. We will definitely be back soon, what a fun and social way to enjoy a meal!
P. S. The manager came by and gave our 15 month old the cutest little stuffed teddy bear… SO sweet! She loves it!

We went this time with a group of 8 for a birthday party. The quality of food was great as always and the service was excellent, the only thing was that our server may have been a bit overwhelmed because it took us 4 hours to make it through all of our courses. Which we enjoyed the time together, it just took a while.

Awesome experience! This was my first time and it was delicious! I got the surf and turf four course. It was AMAZING! I was alone so I ate at the bar. The bartenders were super nice and they kept me entertained the entire time. If you are ever in Mobile and want to try something different please go eat at the melting pot! I will be back!

Outstanding dining experience. Took our twins and their friends here and had a delightful meal.

Great food and service! The ambiance and friendly staff really enhance your dining experience. Looking forward to trying the summer menu!

Hubs and I had date night here. The food was awesome, service was really good. Our server was very knowledgeable and explained everything as this was our first trip, but won’t be our last.

The service is painfully slow… allow a few hours for a main course and a desert. The food is of interest but the portions are very small and very expensive. The taste is reasonable and the setting is nice but I really cannot see ever returning there again as there simply is nothing special enough to draw one back. In short, probably of interest for a single visit if you like experiencing something new but there is absolutely nothing here to keep you coming back. They really need to do something about the service as it took far too long to bring out any food and then you have to wait while things are prepared at tableside. In addition while some of our party essentially finished their meal others had not yet received there food to start the process of cooking it. Probably better to avoid this place if you can.

We loved everything we had at the Melting pot! The bacon cheese appetizer was delicious and so was our chocolate fondue dessert! My kids had a ball and it was definitely a great experience. We will be back. Yum! Matt was our server and was really great with kids, too.

We arrived at The Melting Pot at 6:00 (The time of our reservation), and were promptly greeted by (I may have this wrong) Tayisha (The young woman with shorter dark hair hostessing that night). She quickly and cheerfully us seated at a wonderful and secluded table. It was perfect for our Anniversary dinner!
Our server this evening was Winston. He was one of the best servers we have ever had the pleasure to experience! He precisely and professionally made us aware to all of our wonderful menu options, and graciously cautioned us of the hot plate. His manner was very polite, pardoning himself each time he checked on us and making sure we were enjoying everything to the absolute fullest. In fact he even took the time to remember our name, and refer to us as Mr. _​_​_​and Mrs. _​_​_​. Our drinks were never dry, and our dirty plates were never left unattended. His understanding of the menu, and everything The Melting Pot had to offer was amazing. He offered many local and house specials– several of which we chose and enjoyed immensely. At the end of our night he bid us on our way with well wishes and congratulations. His service is above and beyond anything we could have expected.
Our experience at the Melting Pot was made exceptional by Winston and his coworkers. We will certainly recommend The Melting Pot, and of course Winston, to our friends and family. Also, a personal thank you to Winston for providing such an excellent service for our special night. We were blessed by the experience you provided.

I thought our service was good. The drinks were awesome. The food was good. My only complaint: most of the entrée choices had beef. I don’t eat beef.

We came here for a birthday party with 12 guests and our service was way too slow. I understand it’s a lengthy dining process here but this was the worst I’ve ever experienced. Would not recommend for more than 4 people.