Martinizing Dry Cleaners

The customer service was okay… but holy crap. I’ve returned 3 times in the last week — each time for the same shirt that needed two buttons replaced. BOTH times I’ve returned, the buttons have been the incorrect size, wrong color and not in the right spot. How is this even possible? Do the people doing these repairs even have eyes?

People at this store are always friendly. I rated with only one star due to ongoing quality issues and one customer experience issue.
One quality issue is inconsistent starch on my shirts. I have a standard request of light starch. In most cases this is done well. Frequently however, I’ll have 1 – 2 shirts in my bunch that come back with very heavy starch.
The other quality issue is what I consider the quality of how my dress shirts are pressed. The collars are pressed and starched in an open manner, not along collar seams in the front, and if one doesn’t wear a tie then this results in the shirt looking unprofessional. It was explained to me by Martinizing that they use an automatic pressing system and they cannot accurately control how shirts are aligned on the press.
Martinizing is happy to re-​do shirts for the issues noted above but in my experience the issues persist.
The customer experience issue that I noted is in regard to my attempted to pick up my laundry last Sunday afternoon prior to a business trip. I was there well within the operating hours posted on the door. Unfortunately, the store was closed and I couldn’t get my clothes. There was no sign on the door to indicate that they would be closed that afternoon, there was no notice on their sign, nor email messages with notice.

Maureen is the lovely lady that is there whenever I drop off and pick up. She is so kind and accommodating, and just a joy to work with. Prices are very reasonable, especially since they are so willing to apply the best discount/​coupon available. If the location is convenient, definitely check them out.

The coupons are worthless because their standard rates are ridiculously pricey relative to the quality they provide. I’ve taken items in to be cleaned and also recleaned before. Even when they offer to reclean, the items come back the same as before. Don’t waste your time/​money and go elsewhere.

I’m going to come right outta the gate: Yes, they are WAY overpriced. However, I am on their email list and NEVER, I mean, NEVER go here without a coupon in hand. As mentioned before, I am a frugal so that usually brings the price down to somewhat reasonable.
They offer free pick up and delivery. I’ve never taken advantage of that though. I do think it is kind of strange that I’ve never seen the same person working there– ever. They just cycle through workers. Which is good because some are quite surly.
So, this is on my way home and way to work, super convenient location. I’ve never had a problem with missing or damaged items. *knock on wood*

Let me start by saying that my dry cleaning was done perfectly here. No complaints about that whatsoever.
I do think though, that their prices are a little bit high. Regular price to clean my business suit was $ 18, but luckily I had a $ 5 off coupon. I also think that the front end of the business looked a little old and sloppy. If I am paying that much money for cleaning, I want to come into a place that looks nice. Because it’s close to where I live right now, and not totally outrageously priced, I will probably be back, but I wish that they had a frequent customer discount plan or something to take the sting out of the prices.
I would recommend Martinizing, but only if you have a coupon.