Bank of the West

Got a promotion in the mail for the premier checking account. Got to the branch and asked about it. The guy made me wait standing while he argued with another customer. When he was finally able to talk to me, he questioned if Im going to close my account after getting the bonus. I told him i can never tell you whats gonna happen with the money as i may buy a house. His eyes glowed thinking I may bring more business and proceed to opening the account. Its then I stopped him and walked away.
With this kinda attitude, i will bring my money elsewhere.

I sent my staff to encash check of our client
Its payable to my company /​staff name
/​means OR but they didnt allow them to encash the check!!!
Even the manager said its not possible!!!
How stupid!!!

Been coming here for a long time and even though there’s always seem to be new faces I think this time they got it right. I had an fraud issue on my account and the manager did a great job with taking care of me making me feel that things will be taken care of as well as reassure me that he will call me as soon as it’s refunded. I’m happy to come here and the staff are great!

If I could give them 6 stars I most certainly would. This is the greatest bank imaginable.

This is the worst branch ever. The employees chill out too much and do not help customers in expedite manner. Every time I am here at this branch it takes staff one hour to help a single customer. If I could give this branch negative stars that it deserves I would. I closed out my accounts and safe deposit due to terrible service provided. Bank with Wells Fargo instead and avoid anything bank of west! Furthermore the branch manager Muhammad ikramullah sharif is clueless and nearly took my chase bank security box keys. He doesn’t give eye contact when talking and seems like he doesn’t care for customers when I tried reasoning with him about the bad service I got!

The branch didn’t tell us that the premium interest rate would not apply to our new Choice Money Market Savings with Premier Relationship Checking account in the first month after account opening. I reviewed the first full month statement and found the actual interest rate paid was lower than that announced and called the toll-​free customer services. I was referred to the branch to make an adjustment. The branch manager said he had to ask the headquarter office. He then told me of the first month exception. I reviewed the deposit disclosure document carefully and found no mention of such exception. I would not recommend anyone to deposit large sum of money in this bank.

If I could give them negative stars I would. This backwards bank would not even take my payment for my Bank of West credit card (yes, their own bank’s credit card). I tried to pay online (they deactivated my account then had me reactivate it after waiting an hour on the phone to speak with an online banking representative). To my surprise, after all that work, my account was not authorized to post payments online. Then, I waited another hour on the phone to post a payment there. More surprises, they don’t allow payments over the phone with a representative AND there is no automated system either. I was told to either mail the payment in and pay at my local branch. So local branch I went, those idiots there tried to argue with me that online payment is possible. Yes, it is possible for all other credit cards and all other banks just NOT this one. I attempted to pay my balance in full at the branch and they said they couldn’t take my payment either — I would have to mail it in or drive to Citibank and pull out cash and come back. Last time I mailed in a payment to Bank of the West, they lost the check and assessed a late charge and interest fees for MONTHS.
No wonder when I walked in at 3pm on a weekday, I was the only customer there. This bank and this branch, in particular, are terrible.