Planet Beach Contempo Spa

Just purchased 10 tans for $ 100+$ 10 tax, which is a pretty good deal in my opinion. This is my second time here & I am pleased with their stand up beds which are my bed of preference. So far, so good!

More than one bad review cannot be wrong! Be aware this place really sucks. Seriously this place is NOT AN SPA! If you buy some «treatment», bring your wallet because they will ask you to buy the product they sell if not you cannot use the machines.
Do not buy Groupon for this place, you’ll regret, sounds great but they don’t honor the buy!

Make sure that if you’re going to waste your money on their «amazing» deals, you’re informed that you cannot use them at any other locations! You also can’t get any $ back so pretty much you’re screwed. I called to speak to the manager and all they said is «there’s nothing that we can do». Not a single solution after I bought like 16 tanning sessions but they didn’t specify that it could only be used at their location!
Overall, aside from their tanning beds, I wouldn’t recommend any other services from this «contempo spa»

It sounds like this may be a recurring theme with how they honor Groupons. Excuse me, how they do NOT honor Groupons.
I attempted to use the 2^nd spray tan in this Groupon today and was told I was unable to do so since it had «expired». The older gentleman at the desk said since I had «activated» the groupon that it expired according to the store policy that was listed in the fine print of the Groupon. He didn’t know how many days that was and said to check my Groupon. That was fine so I walked out and I figured I would just check the fine print. I checked the fine print and all it said was that the Groupon expired in June 2015. I walked back into the store to ask the gentleman where it says that I have to use it within a certain number of days. His story quickly changed and he said that it’s «store policy» that it expires in 30 days. I’m 100% sure that was not disclosed to me (nor my sister who also bought one). I am extremely disappointed at how the gentleman handled this and I feel that it was a scam.

Overall, I felt this was the worst spa experience ever. Back in October I purchased a groupon for 3 complimentary body massages, facials, and hydration (something) can’t remember the name, and the seller failed to tell me the additional fees that would be added on the day of service. The day of service I had to purchase 3 sample sized products for $ 26 (that I would have to continue to use for the remainder 2 services) which in actual was not worth it, they resealed it using tape and put it in a ziplock bag for me to bring on the next visit. Customer service itself was mediocre and the spa was not relaxing. I’m glad I didn’t bring my mom with me I know she would of been pissed.

This place is horrible, worst customer service. They billed me for months after I cancelled their ridiculous service and have been dealing with Amanda, Bob, and Jenny who is a horrible fake receptionist. Do not sign any contracts! This place should be shut down forever!
I have called and been there in person and get no response. I’m filing a complaint with BBB and calling a lawyer.
Bob, Amanda, and Jenny should be fired.
Doesn’t even deserve that 1star rating but I can’t delete it!!!

They refused to honor my Groupon that stated that I was entitled to 3 different services on 3 different days. I visited for my 3 rd visit and was refused by an elderly gentleman because it had been too long since my last visit. He said that groupons are meant to used within a certain amount of time like «15 days» I informed him that there was no mention of that on the groupon and even pulled it up on my phone to show him that what he said was not stated anywhere on the fine print, He refused to look and refused me service. Very poor service, cant trust an establishment that does not honor its obligations and creates frivolous unsubstantiated excuses to refuse service.

Well it seems I was drawn to the spa for the same reason many others leaving reviews here were: Groupon. I purchased two; one for myself and one for my mother. The Groupon was supposed to be for «Three massages, three luminous facials, and three hydro-​derma fusion treatments», each used once per visit. I went to the Pinecrest location and my mother went to the Plantation location.
First, I want to point out that the spa was grossly understaffed. Meaning, one person in the entire spa was doing everything. Her name is Jenny, she was very kind, cordial and polite. She was answering phones, booking and confirming appointments, welcoming walk-​ins, and helping facilitate my appointment all at once. Hey Planet Beach, you may want to hire at least one more person!
Next, I was told that unless I paid an additional $ 25 (keep in mind each Groupon for the three sets of three services was only $ 29 total), I would not be able to receive any part of the «luminous facial». The Groupon did not specify that an additional purchase would need to be made to receive full service. I think that is absolutely ridiculous and somewhat of a scam. I was also offered no return credit or transferred credit to a different service for the three facials I was now not able to get. In my opinion, that’s a pretty low and unprofessional business tactic. Sidenote, I asked my mom if they gave her the same issue when she went to the Plantation location and she said no, but all they did was blow hot air in her face without using any kind of product… also pretty ridiculous. We live in Florida. If we want hot air in our faces we’ll walk outside.
The only thing I really liked about the appointment was the «massage», which wasn’t even a real massage but laying down on a water bed of sorts that used a sort of rolling jet-​stream propulsion to apply pressure underneath you. Hardly a massage (more false advertising!) but it was still nice.
The hydro-​derma fusion treatment was a bit scary. You lay down in a sort of alien-​looking pod thing, with only your head outside it, and heated water vapor causes you to sweat profusely for twenty minutes. They keep headphones over your ears playing «soothing» music while you physically watch the temperature on the blue digital screen above your eyes go from 75 degrees Fahrenheit to 113 degrees. Note to self: inform U.S. government of this remarkable new torture device for use in Guantanamo.
Finally, I just want to add that Groupon was wonderful about refunding me the purchase price of BOTH Groupons when I called and shared my experience with them. I can’t speak for the other services they offer, but I can say that a spa that executes its services using only machines is hardly as relaxing or effective as a real one. I won’t say to «beware» of this place because automated relaxation may be your thing, but be prepared for hidden charges and to spend extra money you shouldn’t be spending.

DO NOT go here. Worst customer service EVER. the manager Amanda is a true manipulator and makes you think you are getting so much with your membership when you actually have to BUY everything. would much rather pay a monthly fee to have someone do my facial for me or actually have a human giving me a massage (like a normal spa day consists of) she is very unprofessional and said I had «complimentary services» then she almost made me PAY for them! FALSE advertisement! ended up tricking me into a membership and when I went to cancel the next day (because I noticed I had made a VERY bad decision,) She wanted almost THREE HUNDRED DOLLARS more that the money I already spent!!! Tried cancelling on the phone and she told me to «calm down» and she HUNG UP ON ME… talk about WORST customer service. tried reporting her to CORPORATE and reps in corporate weren’t even able to help me. worst company. worst experience. far from a «relaxing spa day» never walking back through those doors and I don’t think anyone else should.

WARNING: DO NOT VISIT THIS SPA! When I tried to cancel my membership (after being a loyal customer of 3 years!) they added on so many «extra fees» that I ended up paying more than $ 250– just to leave!!! I refused to pay and tried to call their management but no one answered. They didn’t answer my phone calls or my emails or my Facebook messages. Nothing. So unless you’re prepared to pay upwards of $ 200+ just to leave (which I ended up having to do), don’t even get into a contract with them. It’s not worth the headache.

I had a great experience at this location. I went 3xs with a groupon. The staff was helpful and scheduling was easy. Unfortunately their regular prices are a bit much and they do charge a lot for their products. Hopefully they come up with better membership deals.

This is not a spa. Machines, not humans, do all the work! I burned my knee on the steam/​heat machine – too dangerous! It was not relaxing at all.

I’m not one to give terrible reviews but this is THE WORST «spa» I’ve ever been to and highly NOT recommended. Apparently, the day we decided to come in was when they were transitioning to new management which has to be the worst managed staff I’ve ever met.
Scammed me and a friend of mine to be a member and that cancelling would be quick and no headache at all. LIES, of course.
I’ve been a total of maybe 3 times and every single time I’ve gone, I go through another grievous moment. Sad to see where 500.00 of MY dollars have gone to.
If you want to tan, go somewhere because these people are awful.

I think the reviews on this place are way to generous and that sure isn’t saying much. I had a coupon for several services. First of all it was probably my fault for not reading in full that all services are provided by machines. UGH! But I really didn’t expect the experience to be as horrendous as it was. I HAD to purchase $ 25 worth of product in order to do the facial. I thought the idea of a coupon was to be able to try a place out to determine if one wants to return as a regular customer. So, here I am ready for the facial with headphones on and some dinky little eye protectors that were an add’l $ 4. Was told the light would be bright but after a minute it would calm down. A voice comes on telling me to relax for the journey of calming for the next 10 minutes. Well, the light never calmed down, I started to get a headache, was squinting trying to block the light, was gripping the arms of the chair and was so uncomfortable I had to holler for the young lady to stop the torture. Of course, their response was that they never had a complaint before. Right! This cannot be a good thing. I opted not to do one of the treatments as at this point I was so dizzy and my eyes couldn’t focus well but I opted for the machine massage that was so weak and to my liking had no benefits to it. Whoopee that some weak rollers go up and down the spine. I have had this before and it was much better at another spa even though I prefer hands on. Although I had two more days of treatments available to me I told them I would not be returning as this was the worst spa experience I’ve ever had. Needless to say, they didn’t try to sell me on joining.

Joined under the new owner, Jennifer Cabrera, in October and have had nothing but problems since. Since day one no one has returned my phone calls regarding my account. Corporate even had to bring someone into this location due to the problems it was having! I told them in March I was moving to Denver and needed to cancel my account. It was never done. I’ve been billed for two months even though I live 2000 miles away. I have tried to reach a «Carrie» who probably truly doesn’t exist as she’s NEVER there and never returns my phone calls. I’ve called 7 times within almost a month and NO calls back! They have incompetent people working there!!!
I’ve had enough and filed a formal complaint to Corporate. I wish Mike and Romero still owned this!
Beware of going here. There’s plenty of other places around that won’t treat you like crap. Don’t waste your time or money!!!

My husband bought me a groupon for this place for mother’s day and set the appointment for that sunday. After only one service (the groupon includes 6) the «spa director» Maria tried to sell me a membership. After I refused to sign any paperwork or agree to a membership, I was basically shooed away and told to call back to make another appointment for the next service. Cut to a couple weeks later and I was fraudulently charged $ 79 for the membership I REFUSED!!!
I would not recommend this place.

I’m not sold on this place. I bought a Living Social for this place, but it turns out that you have to pay extra for almost every service… I also think the place is a little dirty… missing ceiling tiles. Not wiping down equipment when ppl finish with them. It seems that they are a little understaffed, and those ppl are a little overwhelmed. I’d prefer to spend a little more money and get a decent massage, facial, or spray tan. Actually the spray tan was really the only thing I liked about the place.

I purchased a Groupon for a week of unlimited massage & spa services. I booked an appointment because I was told to do so with the Groupon. I arrived at ten til 6:00 pm & was not put in for the first service until after 7:00. The salon consultant was extremely nice and explained that they were understaffed. On top of answering the phones she was booking appointments, checking in walk ins or other clients, cleaning the beds, re-​stocking towels & robes all by herself. I went in for a UV tanning session & a spray tan because the hydration station was booked at my scheduled time. I spent almost 2 hours for 2 sessions that would normally only take 30 mins total.
I decided to give the spa a second chance by returning a few days later. I arrived at my scheduled time & still had to wait a few minutes & was also told I wouldn’t be able to do the hydration because there was a mix up with the appointments. Later that day I did receive a phone call that I could come back in for a complimentary service since my week for services with Groupon had already ended.
This time around I walked right in & was put in for my Mystic Tan. I purchased sticky foot pads to protect the bottom of my feet from getting orange & a mystic tan lotion to apply before getting sprayed. In the room there is a sign with step by step instructions explaining what precautions to take. Instructions said to remove jewelry, place hair cap on, apply balm to palms/​heels & to wear nose protector (which there are none) & proceed to step into the voice activated system. This time around, the machine was «misting» uncontrollably to the point where I couldn’t breathe or see. When I finally made my way out, I looked in the mirror to find wet streak marks running down the back of my legs. I panicked & was told to go in the restroom & scrub them until they came off. The next morning the streaks luckily came off but the so called «protectors» I wore for my feet did absolutely nothing!!! My first experience with mystic wasn’t so bad but still left the bottom of my feet completely orange.
I’d have to say I had higher expectations for the salon since I had been a returning customer & had never experienced this kind of problem. Overall the salon is very clean, well decorated & the one & only staff member is very pleasant but the salon could use a little help. If it weren’t for getting a return call or Anisah (the salon coordinator) this spa would only receive 1 star!

The salon is different than the average salon you go to. they have massages but there is no actual person massaging you. what?
I came over here because they dont give prices or information over the phone. Came for a free consultation and got a tour of the place. they have lots of different things to choose from. I wasn’t interested in buying a membership because i wanted to try out the services first. Bought three sessions for $ 39. Tried the saunatox. bought a ridiculous plastic suit and went in. it was pretty cool because i could take my phone in there but it honestly just felt like the sauna in the gym. Not worth the $$
Im going to give the hydro derma fusion a try & the hydro massage and update my review after that.

I love the variety services they have. The staff is amazing, courteous, and cares about you and you needs. While it is true that this a spa of state of the art technology the service from the staff adds the warmth you were missing in those other spas.
I love that you can come in and out quickly. Get what you want and need in 30 minutes or less. As they say time is the only you can’t get back. I appreciate their efficiency.
Thanks planet beach for your calorie burning infrared sauna, relaxing massage tables, and fun tanning experience.