Einstein Bros Bagels

We’ve been here a few times but the service we experienced today was absolutely horrible! We got to the line where you are supposed to order hence the «order here» sign and stood there for a good 5 minutes without being acknowleged. I proceeded to ask if anyone was working that register and was told to order at the «payhere» line. Shortly after I see they start taking someones order at the «order here» line so i ask if they were still going to take our order and after yelling amongst themselves the team leader (i believe her name was lizzy or izzy) said that they would take our order but everyone else would need to order from the other line. the few clients behind got upset with reason since they had been waiting just as long and told the team leader that they had been waiti g for a while. the team leader then gave them a gesture with her hand and with attitude told them to wait and they would also be helped after us. Im still in complete disbelief as to how a Team leader or manager can speak to a client like that! she def needs some training on customer service!!! Along with that they ran out of water bottles, plain bagels, cinnamon sugar, and french toast bagels… there was demand but no supplies! Horrible service!

Its an average place to pick up a couple of bagels and grab some orange juice or the strawberry lemonade which i liked. Grab n go kinda place. Can go back. I liked the spinach one. Not bad.

Please do yourself a favor and don’t even bother coming to this Einstein. First the parking sucks very little parking.
Second service is terrible. When I showed up around 9:30 am line was by the door. Reason only 3 people working. And one person decided he was going to go on break. So 2 people were working. Makes no sense having the cashier take care of orders and make coffee at the same time. Why the hell did that guy go on break. Seriously take care of the costomers first.
When you pay you have to wait again for the other guy to get your order together. I ordered bagels and a white choc. Mocha frozen. The guy who did my frozen drink is a complete moron. I asked for whip cream and he broke the top part of the cannister, then he says sorry we are out of whip cream. Clearly he didn’t want to blame himself for breaking it. Oh and the frozen drink taste like crap. I want to go back and throw it in his face. I’m so pissed off!!! Want a refund!

At 6:45 this morning I drove through crazy traffic to get coffee. Conveniently they did not have coffee (coffee machines were not even turned on), no coffee was made. The employee proceeded to explain how they were waiting for the repair man to come and repair the machines. REALLY? How convenient is it that today was National Coffee day? Is this bagel franchise that cheap that they would prefer not sell coffee than to recognize National Coffee day.

I’m giving it 3 stars because the food is good and they accommodate how I want my tea. Parking is okay. If no parking in front you can always park across and walk their no biggie. Everyone their is super nice. But not giving them 5 stars only because they’re very disorganized, I go in the morning for a quick tea before work mind you I can only spare a little bit of time to buy my tea. I’ve noticed that it’s not how long they take to make their coffee/tea…its unorganized!!’ as soon as you walk I n. I think the problem is the line to order and pay. One day the lines will be exactly how it should be, order here pay here then the next day all lines are directed to the pay here. So if someone just wants a quick coffee/​tea or even grab something from their fridge in the front they have to wait till everyone that ordered bagels are attended first!!! Then of grab and go… Don’t understand why if they have two registers why can’t they figure it out. Behind the counter just seems disorganized.
Maybe hire a few more employees instead of having the mgrs. prepare the sandwiches. Then they will have time to delegate the staff. Again the entire staff are super nice, friendly and very attentive to the clients. But unfortunately I wish they get it together.

Tried this bagel shop for the first time this morning. The service was good, staff is very friendly, but the bagels suck. Recently moved from NY to Miami, and have been on the hunt for a decent bagel place to get egg sandwiches and bagels for breakfast. Finally decided to try this place out and see how it is. While they do have a large selection of bagels, they look scrawny and sad. I ordered a new menu item which was a french toast bagel with bacon, egg, and cheese and some sort of maple sauce. The taste wasn’t terrible but overall not great. The bagel itself was too soft, almost soggy even, the bacon was not crispy and the egg tasted like it was cooked in a microwave. For almost $ 6.00, definitely was not worth it. If you know what bagels should really taste like, i don’t recommend this place nor will
be returning.

I was happy that they had opened up again on Kendal, but their service is below par. Stood in line for well over 30 minutes with an annoying employee making bird noises. The service is very inefficient. One person taking orders on a Sunday afternoon is not acceptable. Next time… Panera down the street!

Einstein is my go to breakfast place on Saturday mornings. I am a huge nova lox fan and Einstein has the cheapest price for one of my favorite sandwiches than other places I’ve been to.
The employees are usually pretty friendly, and there usually isn’t a very long wait. I wish it had more tables just because they tend to fill up quickly. I think this is also because of the location. It’s located pretty centrally in Kendall and it’s right off the turnpike.
My boyfriend always orders the chicken and artichoke panini and he loves it! The cheddar bagel is addictive! The only con of this place is the coffee, it’s pretty mediocre and when I get the iced coffee it’s really watery. Overall I’ll be back here most Saturdays for a quick breakfast before getting on with my day.

This location is awful.
I’m astonished at how awful the employees here were.
I walked up under the great big «Order Here» sign where a lady just stared at me blankly. So I started to order and she snapped at me «order over there!» I was clearly interrupting her doing nothing and didn’t even bother to mention the massive sign she was standing under. 2 seconds later she’s taking orders from other people in the same place. I dunno if it was because I didn’t speak Spanish or what, but that was bananas.
So I walk over and order my food under the «Pay Here» sign. I rattled off the 3 bagel favors I wanted, and before I could say sliced/​toasted/​and cream cheese she gave me the total. I said «oh can I get those toasted with cream cheese?» And she looks to her coworker, rolled her eyes, and blurted out «NOW he wants cream cheese.» Not a huge deal, but wow something must be in the water today.
I don’t know if they just got yelled at by their manager or what, but I waited 15 minutes for 3 bagels when there was only 2 people.
Fortunately, the guy who brought my bagels (Kevin) was super apologetic, and awesome, but the rest of the crew was crazy!
This place is awful. I’ll take my business basically anywhere else. Kudos to Kevin for trying to make up for, as he clearly recognized, terrible coworkers.

Love the food but the service sucks!!! To wait for a bagel 35 min!!! and when they bring your order it’s all wrong!

Nice staff, good variety of fresh bagels, clean place, sandwiches are well prepared, maybe because it’s new but it’s one of the nicest locations, you don’t have to wait long to order… The only thing I found that could be better its their iced coffees, the barista needs a little bit more training because they come out really watery.

Great NY style food, breakfast and lunch bagels a superb variety plus a smokey salmon bagel, the best! #mugmustache

My ladies coffee club meets there every Thursday and I have to say I am deeply satisfied. The staff are Happy and Friendly. The food is Fresh. And the Ambiance is Bright and Relaxing.
I look forward to going each week.

I love this location it is central and has ample parking. The employees are extremely nice and the bagels never disappoint. The coffee is also excellent. You haven’t lived until you’ve had a pizza bagel from here.

Originally from Canada and I must say that Einstein’s is so much better than Tim Horton’s. Their bagels are so delicious. Place is clean and staff is generally friendly. Sometimes they’ve been a bit slow (and I’m talking not in rush times of the day), but overall it’s pretty good. Sometimes they forget to check on the milks, but they’ve always been willing to refill upon request. A good, quick breakfast.

Love Einstein Bagels. The employees are very attentive and they provide great service. I usually order a plain bagel or wheat with cheese, eggs, bacon
and toasted. It is my favorite. They always maintain the place nice and clean.

I LOVE this einstein’s location! Every time I come in, the staff is always so kind! I came in about two weeks ago to get a chocolate chip bagel with strawberry shmear, and noticed their ad for the seasonal cinnamon shmear. As the worker began to make my bagel, I mumbled to myself, «cinnamon shmear on cinnamon bagel… yum», not thinking he would hear me. Well, he did and what’s even better is that he voluntarily asked me, «it IS yum! would you like to try the cinnamon shmear?!». Of course I had to say yes and he gave me a sample of their cinnamon shmear, which IS DELICIOUS! the fact that their employee was paying attention to me and offered to broaden my shmear palette, is what delighted this experience at Einstein’s the most! I knew I had to come back for the cinnamon bagel with cinnamon shmear, and I did! This time, an employee was offering strawberry banana smoothie samples! NOW I HAVE TO COME BACK AGAIN FOR A SMOOTHIE CAUSE IT WAS AWSOME! It was naturally sweet.
Their chocolate chip bagel and strawberry shmear is my go-​to bagel! With the chocolate chip, I ALWAYS end up receiving a huge bagel. And the strawberries in their whipped cream cheese are so fresh, I love it more than Philadelphia’s strawberry cream cheese! This is stuff you can’t get from grocery stores, no lie. Totally worth the $ 3! It hits the spot when you’re super hungry and stuck in rush hour too, hehe.
Their cinnamon bagel with cinnamon shmear was also delicious! The cinnamon shmear is a little sweet like sugar cinnamon with a super subtle tanginess, it does indeed pair well with the cinnamon sugar bagel, and I promise it is not a deadly sweet combo like you’d expect. Although, I did not enjoy the texture of the cinnamon bagel too much, not sure if it wasn’t toasted enough or if it’s the bagel itself… But I’d prefer the cinnamon shmear on a different bagel next time, such as the blueberry or my absolute favorite, chocolate chip!

Wow first off after picking up my son from school today I took him to Einstein Bros Bagels. The one on Kendall and 137^th Ave didn’t close they relocated next to AT&T and Macaroni Grill on SW 88^th St west of the Turnpike. The staff is friendly and bagels and sandwiches are amazing but not as good as Panera Bread.

Love this new Einstein’s location in the kendallgate shopping center conveniently located just west of the Florida turnpike on Kendall drive. The staff is very friendly and the place is immaculate! Great location!!!

The inefficiency and incompetence of Einstein Bros Bagels is now on Kendall Dr and 121^st Ave across from the DSW.
For those of you missing the incorrect orders, mediocre bagels, sub-​par coffee, and bad service from your mornings since their location off 137^th Ave closed down, fear no more! They simply relocated to down the street to another location with a similar bad parking lot situation.
My family decided to give their new location a try thinking it would be different from the location that closed down, unfortunately it’s exactly the same experience.