Sixt Rent a Car

I had used Sixt in the past (renting from Orlando airport) and found them great. On this occasion I chose them as again the rates were by far the best. Positives: service was friendly and efficient; upgraded to a Mercedes which was great. Negative here which I had not found in Orlando was the attempt to have us purchase multiple add ons — now while it is expected that these will be offered, this was (as compared to many car rentals in the US and Australia) the hardest sell attempt, and involved much misinformation. This included everything from the price we should expect to pay throughout Florida for fuel to the administrative cost that would be applied to any tolls if we didn’t purchase the toll service, and the impossibility of avoiding tolls (we had only 3, within Miami, and avoided in the other places we’d had dire warnings of). While I will use Sixt again, I will avoid this particular location due to the con factor.

We booked a convertible– Mercedes– on the ad they were advertising Mercedes in small font disclosing that it can be substituted by BMW or A3. Turns out they have no Mercedes or BMW inventory. They advertise cars they don’t have at all to be rented. Same with convertible Mini — the office is blasting with commercials of convertible Minis and they never had them in Inventory. When we asked why — they started referencing small font in the agreement, types of the car — the typical poor salesmen talk when you hear one.
We waited 40 minutes for our reservation. Every 15 minutes we asked whether we are getting the car they were saying the car is two minutes away. 40 minutes passed and we stared to be really late and asked them where the car is. They started to escalate all the time inserting «it’s United States, you cannot do it». It hit another low when a girl from another counter got into this argument and started to yell that she will call the cops. Granted, we were very upset that we did not get the car but I cannot imagine anyone behaving like that in NY– all seemed pretty bad neighborhood ghetto style. I have never seen anything quite like that in my life. I guess that’s normal in their part of the woods to call cops when you cannot give a car to a client and client keeps pressing you for the time when the car is going to come. I really wanted to see what cops would do to two people waiting for their car to get to Butterfly World out of all places. We missed our lunch. We finally got the car and we were late for the butterflies.
Two starts because the guy in the end apologized (at least)! They could possibly have gotten three stars if they let us see the cops show — I guess we will never find out what that looks like.
It’s a bad choice for rental, though it definitely provides some unique entertainment.

Awesome Employees and Great Service

I love their selection of vehicles! Sixt offers BMW Mercedes Benz and Audi at great rates! They also have a variety of convertibles to choose from. We were very happy with the last minute deal and service we got.

After a recent, highly stressful experience renting from this Sixt location, I wrote to the company and they compensated me 50% of the rental before taxes. Although this doesn’t erase the original problem, I am pleased Sixt accepted my account and request. This is what I expect from a company with worldwide operations. And I am happy to report that in this area of customer service, Sixt was professional and responsive. Thank you.

This place has 0 customer service skills. We walked in with a reservation we made online and the place was packed with 1 rental agent working. We weren’t greeted or acknowledged by any employee. There was no kind of system in place to recognize which customer is first, or next. They just expect the customers to keep some kind of order in place… very bizarre. Finally a second agent showed up, but the process of dealing with the waiting customers was just as slow and unengaging. She even walked out with a customer I guess to show him where the car was and was gone for like 15 minutes. This place needs to serious management overhaul, until then I would stay away from here.

If there were zero stars that’s how I would rate it. Horrible experience! I was driving approx 31 mpg as stated on the car’s odometer and I drove 140 miles total. I used 5 gallons total with $ 8 per gallon. A sane person with basic math skills knows that it equates to $ 40. This specific store tried to tell me that I drove over 400 miles and used 11.9 gallons, THEN charged me an additional $ 94 for gas. Things does not match up. Dishonest store employees! Stay away from this store! There will definitely never be a «next» time with this rental company. Will never recommend to anyone.

Terrible experience! I won’t choose sxit any more! poor service! Sxit break my vacation totally! bad company! poor experience ever ever!

BEST Car rental place ever!
Nespresso coffee and bottled water free. Super quick. Very friendly and helpful people
Fantastic service and great cars!
love it!