My experience at this store was awesome! I was greeted at the door and was helped shortly after by Stacey. I was pleased to see a full staff at the store. I was in and out in under 30 minutes! Great job to all the staff, especially Stacey who I saw making a great effort to keep everyone happy!
Scherrer S.
Place rating: 1 Metairie, LA
Terrible! Went in yesterday to get some information and make a simple change to our profile that only they could do. The CSR we spoke with began to change the info, which seemed to take about 15 minutes, all the while never speaking a word to us. We also inquired about u verse service. He(CSR) informed us that he would have the info for us in about an hour or two and would call us back. Well, until the stored closed, we never heard back from him. It’s now a day later and we called to speak with him again. We were informed he was with a customer and would call us back. The store is now closed and yet no phone call. We received texts and emails stating our account was changed and upon reviewing it, we lost our rollover data we accrued. One simple task and AT&T takes away what we rightfully earned through our plan. We are so frustrated and disgusted by the way this particular store does business! No longer will we return to this location.