The Home Depot

I love Home Depot. It’s like Toys R Us for contractors and do-​it-​yourselfers. The best thing about Home Depot is the staff always seems to do their best to help, even if it is out of their way. I have never had that experience with Lowe’s or Ace. I’m not saying Home Depot is the best and only go here, but for me — I notice that their employees are trained and encouraged to help customers the best they can or find someone else in the store who can. In addition, the prices are typically competitive and the store is typically stocked appropriately.

If I could review zero stars I would. I have been shopping at this store for 2 years exclusively for everything home related. I remodeled my whole home 10k and after the remodel I decided to purchase new appliances on Black Friday. Their deal said buy more save more so if I purchased 4 appliances I save an additional $ 200. I did my research for these appliances and went in with everything in hand ready to go. Because the sale was great, several appliances were back ordered but the lady said as they were available, they would ship out and I still qualify for the deal. After purchase, the additional discount never came off so she called the manager Jason to help. He told me because they were shipped on different dates, I didn’t qualify. I said the fine print said one receipt and he told me that meant one order. I didn’t ask what it meant I said what it said and wanted the sale as advertised. He said he would meet me in the middle and I said no, I’m not negotiating. I wanted the advertised deal as advertised, nothing more, nothing less. He said no, so after an hour and a half I canceled my order and went to lowes. They not only price matched with Home Depot but allowed for military discount (which Home Depot denied) and allowed for delivery as items became available. I will never shop at this Home Depot again and will likely be a lowes customer from now on.

We purchased 3 Hampton Bay hose reels — they were about $ 65 each. I turned on one this week and the metal fitting blew sending a high pressure water stream at my face and everywhere else. We returned the reel to the store yesterday. We were told by a man in gardening that they had never carried this reel and he has worked there 11 years. The woman at return was less than helpful. Both, essentially calling us liars. We asked to have our account checked. A woman at customer serviced did that, found the receipt for the reels we had purchased in the store — they then accepted the return. We shop at this HD a lot — but are going to rethink every going back.

Horrible customer service! I needed something and one gentleman told me they had 44 in inventory. He told me if they couldn’t find them they be able to cut a longer length down. He then hands me off to another guy who can’t find any of what they have in inventory. And then tells me they can’t cut it either. I am guessing laziness because it’s hot out, as the first gentlemen told me the cutter was outback.

I recently just tried to return a husky tool box that fell apart on me in less than a year, being that it was supposed to have a lifetime warranty I thought it was going to be no problem to exchange it for a new one. When I brought it in a gentleman immediately said I don’t have that box here and then him and a couple other employees where really on the defensive of me even purchasing it there. When I asked to speak to the manager he simply didn’t even whant to talk to me. The managers name was derrick.

I went in for a clamp. I was offered help — TWICE — even when I wasn’t looking for it. Clamp was in stock & was exactly what I need. No hassle no fuss. Thanks! In and out service is highly WELCOMED!

We were looking at flooring options, mainly the Pergo/​laminated type wood floors. They had many types and brands to choose from with a wide-​range of prices per square feet. When we were in one section, we asked an associate a few questions… he answered with his opinions about what is best and would suit our needs. Then we went towards the front of the store and saw another associate and had a few more questions about the other samples we saw… his opinions (or answers) completely contradicted the other associates responses. Looks like I’ll have to do my own research on the products since they contradicted each other on what to look for with this type of flooring.
We have two big dogs and need a floor that is durable and will take the beating the dogs would give it. One said do this product and not this one… the other person said the opposite. Also, many samples were gone… I know that is not really a Home Depot issue, but when you want to see what style and color will look best in your home, samples are nice to have.
I should have given maybe two stars, but I do see this store trying harder in regards to customer service. Both gentlemen were very nice, but the contradictions made me not trust their insight and is causing me to go elsewhere for my product information.

The employees of the store prove to me on a weekly basis that they have the expertise that separate it from the competition. Tonight it was Jim. Thanks Jim for all your help.

I can honestly say that I have been to this store at least once a day (and up to 4 times in 1 day) since buying my home (and doing most of the remodeling myself and with my Dad).
The service overall is very good. I think out of all the times that I have visited this store, there was only once or twice where the service was less-​than-​stellar. All the other times — great! Quick check-​out, knowledgeable staff, and a good selection of materials/​tools.
Every employee makes eye contact, says «Hi, need help finding something?» Have yet to have 1 visit where I wasn’t asked this at least once… and more often than not several. I am very familiar with this store now so I don’t usually need help finding something — more often than not I will solicit advice/​guidance if I am not 100% sure on something and the staff know what I am talking about.
I ordered my cabinets through HD and they turned out beautiful (Woodmark — Portland style, Square, Cherry wood, Java Cherry finish). Sarah assisted me with the ordering/​design/​etc. She is very very knowledgeable with this aspect.
I applied (and got approved) for both the HD Card and the Home Project Loan. The HLP is fantastic — a fixed rate, lower than a CC — with up to 7 years to pay back (although I am not planning to need that long).
I do go to Lowes too — I just happen to go to HD more.

The people who work at this store are by far more helpful than any other Home Depot around. This store is a but further away from my house but I drive there because the employees are very proactive in helping you find what you need.

So I go into Home Depot regularly although when you walk in the door they give you the token hello it’s still hard to find somebody if you have questions to help you
I was just in today to purchase barbecue covers there were three staff members in the barbecue section chatting and it wasn’t until I went up and interrupted their conversation and asked my question that one of them be grudgingly left the conversation to help me. Then he finished his comments with if it doesn’t fit you can bring it back but you have to have a receipt and it must be in 90 days come on everybody knows you can return anything you want to Home Depot whenever you want he was just an ass

Props to Home Depot for coming to our emergency aid at Las Sendas elementary today! Our air went out right before the 6^th grade grad ceremony and Home Depot came and installed temporary AC units and NO CHARGE so we could enjoy a nice cool event! Home Depot on power and MCKellips ROCKS!!!

I was in the market for a gas powered weed trimmer and since Home Depot on E McKellips is a half mile away from home, I’d get it there. I walked in and there was no greeter. When I got to them there was not an employee to be found. Since I’m getting around on a cane and not able to stand for more than a coupe of minutes, I actually thought I’d get some help. After 5 minutes an employee walked by and I asked for some help, he said he’d find someone right away to help me. Well, 6 minutes after that, I asked another employee for help, and she said she’d someone right over. Since nobody showed up in 5 minutes, I decided to leave. On the way out, there was a greeter who asked me if I needed help and I’m sure she did not like what I told her. I decided to go to Lowes and they couldn’t have been nicer, and someone helped me get all I needed and even put it in my truck for me, and I saved over $ 80.00 on the purchase, to boot. This is not the first time I’ve had problems with getting help at the E McKellips Home Depot, and I can guarantee this is the LAST time I’ll to Home Depot.

Been wandering 15 minutes and can’t find help… Lowes here I come. … … … … … …
…
…
…

VERY on the fence with this store now.
Bought my first house 6 months ago (huge project house) the first 30days we replaced literally everything from floors and doors to sinks. Spends thousands apon thousands of dollars at this store. Im seriously in this store at least every week with a new project. But now with 3 bad experiences in a row, I am unsure about going back soon.
My best experience was always at the paint counter, the guys there were always friendly and saw me daily for over a week. Everywhere else in the store is hit or miss on customer service.
2 or 3 weeks ago I was inquring on wall units, a nice gentleman informed me they did not carry the specific style I wanted, I could special order and it would be there in 4 weeks, or I could go down to the south power store and get them there because they have them in stock there.. . Yeah they didn’t have them instock either, they are special order there also. So i waisted alot of time looking for something I wasnt going to find.
Last week I went in with a new yard project. I asked for help very specifically on PET friendly products, a associate said ‘i think they all are’. I was pretty much in shock, most weed killers are dangerous to dogs/​cats. I told her it was very imprtant to me so i needed to be sure. She showed me a product she was «100% positive» was safe after 5 minutes. After she walked away I was about to grab it off the shelf but my husband looked up the product on his phone first. He went to the actual products website and read the long page of warnings. In big and bold it said Do NOT let children or animals outside for 24 hours after using product on yard!
I was PISSED! My dogs could have ended up poisoned because of this associate talking about something she did not know. I would rather someone be honest and say they didnt know than just give me an answer i wanted.
And then today, I decided I want to re-​do my laundry room. I saw a sale on wall cabinets and called to inquire. Went through the automatted system, pressed for ‘kitchen cabinets’ and it rang and rang. Customer service finally answered, they directed me again, and it rang and rang again. Customer Service picked up again and VERY RUDELY informed me there was nobody to take my call, she would take my name and number and have someone call me back.
—-Exuse me? there is nobody to take my call? I was shocked. — -
I asked ‘dont you guys always have a lot of staff on hand?’ she (still rudely) said ‘yes but she is on lunch’ I said ‘I just have a question about cabinets’ she again stated ‘BUT THE PERSON IS ON LUNCH, I can get your number and have someone call you back!’ I asked if there was anybody else I could possibly ask a question to. She said «YES, AND SHES OUT ON A FAMILY EMERGENY,» I said «okay then I guess I wont be shopping with you» she asked (STILL rude) «are you going to leave me your name and number?» … I hung up…
Sorry (VERY long story short) You never know what you are going to get with this store, its like some associates are nice and helpful and then others could care less…
Today (since i obviously wasnt going to this store after being treated so rudely on the phone)
I went to the MESA RIVERVIEW STORE for my cabinets, ceiling fan, and all my other laundry room makeover needs and they were very nice and helpful.

Will NEVER deal with Home Depot again. Got what I thought was a great deal on a dishwasher but actually GETTING it was another matter. First scheduled delivery, did not get promised call day before with delivery window nor did I get 30 minutes before delivery call. When I finally called, I was told they didn’t have any and I would have to reschedule. SAME story for second delivery — did not get day before call, and after waiting on delivery day I finally (again) called the store — only to be told it would not be delivered that day. I finally told them to cancel my entire transaction, canceled my credit card and now have to go find a dishwasher. Note, HD’s story is always that «it’s a third party deliverer» — that is not my problem, they represent HD to me and this is my first and last experience with the company. GO LOCAL!

I love this Home Depot! Not too crowded, and yes I have visited at various hours of the day and week. Since moving into my new castle, I have been on a rampage remodeling and painting and fixing things to my standard. Although after spending about 4 – 5 thousand dollars in 3 weeks, I feel like I should get an award from them.
The place has everything! At least everything I want… except 1 item that I cant find anywhere except for online… it is a 4 Gang wall plate in BLACK!
Oh yeah, and just about everyone there is friendly… wtf!!! My old Home Depot in Fairfax. VA was full of douche bags compared these employees. Then again… most people I have encountered out west are generally pretty nice. I love AZ! (and the Home Depot)

Bought our appliances from Home depot. Maytag because of the name. The side by side refrigerator with the ice in the door is a bad buy. consider GE instead. Had to replace the vegie drawer twice within the first two months and now the water and ice maker quit working. I’ve had this a little over a year.
The people working there are nice enough. Just disappointed in the product.

I can grow a beard so obviously I’m going to love Home Depot. But seriously, this location is really good, the staff is friendly and helpful and they have an excellent tool rental department. Not all locations do. Pretty much any industrial power tool you need you can rent either for 4 hours or a day. Everything seems to stay stocked and prices seem a little better than Lowes on most items.

I love this Home Depot! Everyone is very friendly! «Art» pointed us in the direction of a $ 5 solution for what was looking like a $ 1,000 problem. Very helpful, well-​stocked and close to my home.