Simple Car Store

I wish I could give 0 stars… and I like to think I am very fair with my ratings, if you see my previous ones… I am in customer service, I like to think I am a very understanding customer.
Long story short, I have bad credit that I have been working on repairing for the past several years. I understand that with bad credit, it’s hard to get much of anything… So now that my current car that I have purchased several years ago (and PAID OFF) had an A/​C that wasn’t repairable for the 2^nd summer living in Phoenix, I decided it was time for a new car.
I saved up well over $ 1,000.00, knowing I have bad credit and would need something to negotiate from a buy here pay here place. I found the Simple Car store from an ad they posted in Craigslist, and it appealed to me because they were close to my work and reported positive to credit card companies (apparently).
Last Thursday, July 30^th, I went in, and was told I was «Preapproved» and could test drive any car in the lot. I was told with my amount down and what I was looking for (type of cars, payments, etc) that it would be ABSOLUTELY NO PROBLEM getting me a car, even today if I wanted.
I test drove two vehicles, one 2007 Pontiac G6 with 108k miles on it and also test drove a 2006(if I remember the year) Chevy Cobalt … The cobalt was in terrible shape, I can’t believe they didn’t clean up the interior better honestly. I told the girls after test driving both and looking at the other cars they had on the lot that the G6 would be the only one I was interested in honestly.
I was asked to talk with Alex, whom I was told was the sales manager. She did the paperwork, I gave her all of the personal information she asked me for and said I was APPROVED. I quickly called my boyfriend to come look at the vehicle and bring down a small amount of cash so we could put a hold on the car… at this point it was too late in the evening to coordinate insurance, so I wanted to complete the sale the next day. I was asked to put $ 100 down on the car and she would have everything ready for me the next day. I was even given copies of the car info, the carfax, and the loan details that I was «approved» for from their financing since I had to do in-​house financing with my credit.
The next day at work there was so much back and forth details it was RIDICULOUS. I put the insurance on the car, only to have Alex text me in the middle of my work day to explain her OWNER declined my loan because of my work history (I just started a new job) and that I needed a cosigner? I ended up leaving work early just so I could go down and see just exactly what was going on… THIS WAS RAISING A TON OF RED FLAGS FOR ME.
Let me point out also that their ads say all you need is $ 500 down. Alex tried saying I wanted the most expensive car on the lot so she would have to put me in something cheaper (aka the piece of crap filthy cobalt or something similar on their minimal lot)… Not to mention the Kelly Blue Book price of the Pontiac G6 was $ 2,000.00 lower then what they were asking for, even at other dealerships in town and even at other buy-​here-​pay-​here dealerships.
After we got back into this dealership, she said I would need to provide more money down to even get considered. I told her we could do this… We re-​negotiated this Loan that I was already supposedly «Approved» for ((this is called a yo-​yo scam people, look it up))… After making us wait for an hour, she came back to tell me that once again I was denied the options I was trying to offer to work with THEM… I thought dealerships were supposed to work with YOU??? I asked she refund the HOLDING FEE that I put down of $ 100 back on to our credit card and we walked out…
THIS IS THE REASON I DECIDED TO PUT A BAD REVIEW TO THIS COMPANY ALSO:
Guys, I went to Cactus Jack’s Auto, because they posted an ad on Craigslist for the same car: a 2007 Pontiac G6… The one I ended up purchasing from Cactus Jacks the VERY NEXT DAY had over 20,000 less miles, and was actually $ 1,500.00 CHEAPER… The loan process took me literally 1 hour, I was approved and driving my new (better) car home. I ended up putting less money down and my payment/​loan amount was for half of the time/​durration then the one offered to me at «SIMPLE-​RIP-​OFF-​BULLCRAP-​Car-​STORE»…
I know its hard if you have bad credit or are trying to fix your old bad credit. Don’t feel like you aren’t worth it to still shop around and find a better place. They are out there, and this dealership IS NOT ONE OF THEM…

if there was a zero star i would pick that! just beware! dont go here! rude, the cars are not worth the $$!! they break dwn and this «dealership» will lie lie and lie some more! i regret ever going here, worst experience ever… go else where dont get screwed!!!

I bought this car since from Simple Car stores as a first time buyer. Heard ad on radio. Figured it would be worth a shot. When I first got there not a lot of choices but I knew my pickings would be slim. I found this Ford Focus that was the best out of the bunch. Except it was missing the middle console. And had a sticker stuck to the tint in the back seat some kid put there (I had to remove myself!). I went in started talking prices. Quotes me way out the ball park. I knew it was coming. I agreed just wanted to tires changed and a console put in. They agreed fix tires as I as there. But ended up being the same. For the middle console they said they had to try and find the part and would call me. Never got the call. Tried calling in and all I got was its not in paper sorry. There’s nothing they can do. Then three of my tires went bad within 7 months. And when I went to put spare from trunk the RIM WAS A SIZE TOO SMALL FOR MY CAR!!! I called in to company. Sorry you get what comes in vehicle! Are you kidding me. To top it off I wanted to pay off my car and she said have to be here before 6 since it takes a few minutes to remove tracker or they can’t help. She said No one wants to work once they should be closed. I’ve been in customer services for more then 10 years and this has been the worst I have ever seen anywhere. I will never recommend this place to anyone. When someone mentions looking for a car I even say DO NOT GO TO SIMPLE CAR!

I am giving one star because the vehicles are in bad shape the customer service is kind of rude but they really do try to help they just don’t seem to have any organizational skills. As for the vehicle we got an 03 chevy they wanted 8000 for luckily my husband talked them down to 4000.00 which is a bargain for a 2003 now the mechanics they use are supposed to be certified but they installed the wrong ignition in it, which was not scanned in properly so u break transmission and air bags dont work properly our mechanic recomended not driving it. We decided to just pay our mechanic to fix it rather than let the mechanics use touch it again even if it free. Moral of the story if you put a little money into repairs pay attention to what you buy and sign and beat the hell out of their sales people on the sales floor you can get a nice ride for not much money it’s all how you play the game they play dirty you should too.