Sienna at Riverview

I lived in this complex for two years with little to no issue. The apartments are overpriced for what you get but you really can’t argue with the location itself.
The issue came when it was time to move out. I moved out and was told I had no fee’s due. 5 Months later I received a call from a collection company informing me that I owed 330 dollars. Collin in the front office (not sure of his normal title) was the rudest individual that I have ever dealt with in any other business. He constantly talked over me and referred to me as «man» several times even though I asked him to not speak to me in that manner. If I where him I would learn how to deal with customers. I would have gladly worked with the company to resolve this issue had this (for the lack of a better term) punk not had stepped in.

UNETHICAL
Lived at this complex from 2007 to 2011, I never had any complaints with the neighbors, staff or property. I had to change jobs and move to Colorado several months after renewing my Lease. They CHARGED ME $ 4,100 to break the lease, EVEN FOR A JOB CHANGE IN A DIFFERENT STATE. I talked with management before having to do this and after, to try and work out a deal, but they will NOT MAKE ANY EXCEPTIONS. I now have a $ 5,000 debt over my head that is RUINING MY CREDIT to the point where I will now have to file BANKRUPTCY to try and rebuild it. I would look elsewhere for a place with more reasonable policies so that you do not get stuck in the same situation I’m in; $ 5,000 in debt and now have terrible credit!

We absolutely LOVE living here! Perfect location, I would tell anyone to rent here!
Everyone in the offices are so incredibly helpful and will do anything for you!
My youngest special needs brother had back surgery and I needed to be able to help my mom as much as possible. We were on the third floor and it was extremely difficult to get him up the stairs. After surgery I decided we immediately needed to make the move from our one bedroom on the third floor to a two bedroom and on the first floor. and FAST!!!
Collin helped me work out numbers and find the perfect apartment for me to have my brother and it has been amazing, not only is it so much easier for our family but we have so much more room and the apartment that actually faces the cubs park and my boyfriend couldn’t be happier! haha
Thank you COLLIN, and everyone else in the offices who has helped and made this move so easy!!!
YOU GUYS ROCK!!!

DO NOT RENT HERE!!! If I could do negative stars I would. Slimiest, shadiest, skeeziest crooks I have ever been around. They doesn’t care one bit about the tenants, as long as they make their money. Where do I begin? First off, their maintenance is horrible. I have asked them to fix our air conditioning 3 times now. The bedrooms don’t get cooled off ever. So we are forced to pay high electric bills. They blamed it on everything else but fixing it. Old run down out of date apts. Next, they keep raising the lease but not the quality of the apts, you can get a small discount by renewing for a larger amount of time tho. Thanks for that! Next, the security cameras in the front don’t work. They are more of a decorative piece. I know this because my motorcycle was stolen, I asked to watch the video to see if I could find who did it. My bike was parked right in front of the office. But apparently, just like everything else around here, they have not worked for the past two or three weeks. So it is more of a false sense of security than anything. And don’t get me started on the walking security guard that does nothing! Next, you better hope the valley doesn’t flood again. Because they will not get a pump or anything in here to pump out the water that flows down the parking lot like a river when it floods. So if you have anything in the storage units, that stuff will be getting wet. And they don’t really care. You would think when you get a storage unit that your stuff will stay dry and protected. Not at this place. I cannot wait for my lease to be up, so I can get out of this dump!!! RUN AS FAST AS YOU CAN AWAY FROM THIS PLACE!!! Let see if Unilocal will allow this post to stay up. They keep censoring my posts. This is the 3^rd one I’ve written. Let me give my opinion, that’s what this site is for.

This place ROCKS! I have never met a more warm and friendly staff. My dog and I take the time to go in and talk to the staff as often as possible and they love it! They are so awesome. I was going through a difficult time in my life and Jeff, Collin, JC and the rest of the staff did nothing but try to help me in any way that they could. When I saw a bug, I contacted Jeff and the next day I had a note from the bug guy saying the place had been sprayed and I haven’t seen one since. When I told them my toilet was having a hard time flushing, the maintenance staff got it fixed within hours. I have never met a more responsive and incredible staff as those who work at Sienna. I wish every apartment complex had the staff and attentiveness that Sienna at Riverview has. I would renew a lease here in a heart beat. Perfect location, close to every major freeway, old town and Tempe. Not a ton of students live here, so it’s quiet but very inviting. Lots of people at the newly remodeled pool and cabanas every weekend with an overall great atmosphere. Highly recommend this place!!!

I have am on my third lease. I remember looking to rent here with an ex boyfriend and this was our dream place. I ended up later moving into a one bedroom by myself. I love the complex. Its quiet, clean, and safe. Though my friend left her car one night and it got broken in to because she has a radar detector in her window. Kinda a freak incident. Other then the stoners that live above and over from me I have no issues. I can hear occasionally the people above me walking but its normal for apt living. I recommend this complex to my friends.

DO NOT lease from here. Sent me to collections before even coming to me about the issue. Received the large collections notice four months later and the day before my wedding. I sent multiple emails and never heard back from management after I moved out. BEWARE of scumbags

I was in on a Sunday afternoon in hopes of getting some info on a 1 bedroom apt. Lisa, the leasing consultant didnt look like she was terribly interested in helping me at all. Its a shame too, if she showed any interest in wanting me to live there, I would have rented a 3^rd floor apt. Having worked in the industry for many years, I know those are going to be tuff apartments to move come June. I am renting elsewhere based on the impersonal attitude of Lisa.

Great complex overall. We lived there for close to three years and would have stayed if they hadn’t hiked the rent up with a new management team.
Very good location very close to freeways and although they do attract ASU students and there is an occasional party things were very peaceful and a pretty ideal clean community where we knew all of our neighbors, and most of the management knew us by name.
Would have gotten five stars except a few issues to be aware of;
If available get an upstairs unit. Maybe our upstairs friends were just minotaurs but the ceilings don’t seem well insulated and often we could hear their children getting rambunctious during the evening. Never loud enough that it was too bothersome just slightly annoying after a while.
In the three years we were there the hot tub seemed to only have worked for about 2 weeks… in July. Everything else was taken care of an fixed very quickly but maybe that was just their Achilles heel… we barely used it but still would have been super nice during the cold winter months.
Overall this place is very good but priced slightly higher than some other comparable communities… maybe its because of the proximity of the villagio, or maybe it is because they can get away with charging a bit more… either way we were not unhappy paying that type of rent because everything was safe and issues got taken care of.
There are better communities and there are much worse overall we wish we could have justified staying… wait for the good move in deals we ended up with a great one which made the price difference well worth it.