Parrott Discount Auto Repair

Ray runs this place as a family business. He isn’t like other mechanics who try to talk you into making unnecessary repairs. A couple years ago when I was in a tight spot I brought my junk car in expecting to pay almost a thousand dollars for repairs that another mechanic told me I needed to pass emissions. I couldn’t afford it and prayed that Ray would be able to do it for under a few hundred dollars.
Not only did Ray help me realize that I didn’t need ANY of the thousand dollars worth of repairs, but he also found the ONLY real problem that the other mechanic missed. The only thing keeping my car from passing emissions was a .25 cent rubber cap. It was an answer to prayer. I thanked Ray and I felt bad because I paid him almost nothing so I promised that when I could get the money together that I would come back and do some other much needed repairs like fixing the ac. Ray gave me a quick quote on how much it would cost to fix the AC and I left.
Now it’s a couple years later and I got the money together. I went in and reminded Ray how he helped me out before and how I promised to come back. He apologized for not remembering me which of course he can’t with the hundreds of car repairs he does. I’ve never told him his previous diagnosis on my car and I never gave him my old phone number so he couldn’t find me in the system. When he looked at my AC, he found the exact same problem he found 2 years ago and quoted me almost the exact same price.
He was truthful with his diagnosis with me and he is fair with his prices. You might be able to find a friend or someone who can do it for a better price, but you also might be taking the chance of paying for unnecessary repairs or getting the work done by somebody with much less experience.
Also I noticed Ray did a couple extra things for me and didn’t charged me for them.

Pretty cool owner and staff.
I had an emergency and I had drive to another state. I had to get an oil change ASAP, I went to Unilocal and looked up oil change, then called the the top rated shop near me. The owner picked up and I explained my situation, I was so glad they were able to take my car in such a short notice. the staff performed all the required maintenance for my trip in about 30 minutes.

Ray always takes care of us when we come in. He will advise you on what you need to get done, and what items you may need to get done in the future. 100% honest and will not give you any bs. Great guy to do business with!

Called Parrott Discount and the man I talked to was very rude and arrogant. When calling an establishment that is dependant on word of mouth and customer referral one would hope that establishments main goal wasn’t too insult and demean their potential customers over the phone by trying to make them feel stupid.

Ray took care of me last week when my car broke down and I didn’t even have to leave my house. It turned out it was the fuel pump and the tow company was great and cheap! So then 1 week later my car didn’t want to start again. This time it was the fuel gauge, the tank was empty bc the floating sensor wasn’t properly hooked up. Now this wasn’t parrot’s fault nor my fault. But Ray assumed full responsibility and paid my ticket 100%. Thanks Ray, that’s amazing customer service, his place is extremely affordable and I will be a longtime returning customer!

I used these guys for the 2^nd time this week, and they did a great job again. An example of the service they give is that we were supposed to pick the car up by 5 PM on Friday and a situation came up where we couldn’t get there. Assuming they would just close shop we never called figuring we would pick it up Monday. When we got back we found two phone calls from Parrott letting us know that they were staying open in case we were late — they stayed until almost 6 just to make sure we could pick up the car. The local Honda Dealership isn’t going to do that for you… This time the bill was negligible, but last time we came to them the problem was greater and the bill was higher, but it was fair for what they did (much less than a dealership). This thanks is for going the extra mile on Friday for us even if we were not able to take advantage of it.

DO NOT TRUST PARROT AUTO REPAIR! Let me start off by saying that I am a very «happy hippie», and I am not easily angered and I do not lose my patience very easily… But this place truly tested my good spirits.
I bought my best friends car, and was told that it needed a lower intake manifold gasket. He is close friends with a very reputable mechanic in Scottsdale, and he was the one who looked the car over and identified the necessary repair. Since I live in Mesa, I decided to take it to a closer mechanic to have it repaired. Upon my perusal of Unilocal reviews, I came across Parrot Discount Auto. SInce it had so many 5 star reviews, I decided to call him.
I talked to Ray (the owner) and told him what my vehicle needed. He then told me over the phone that it would cost $ 500 if it didn’t need to have the manifold rewelded, and it would cost $ 800 if I needed to have that done. Since that was the cost that the initial mechanic estimated, I decided to have my vehicle towed to his shop. Once it was there, he looked it over and called me and left a message and asked me to call him back to discuss the estimate. I was confused since we had already discussed this, but I called him back anyway. He told me during this phone call that it would cost $ 800 to fix, and it may cost an additional $ 400 if it needed to be rewelded, but he wouldn’t know that until he took the whole thing apart. He also told me that I would need to have an oil change done since it was leaking coolant, and that would cost $ 50. He said that he was giving me a free oil filter and free oil, so that reduced the cost to «only» $ 50. He also said that my engine was making a «knocking sound», and that I may need to have more engine work done after all of these repairs… I asked him why the costs were inflated during this second discussion, and he responded by stating «I can’t tell you why the cost is higher, I guess I just didn’t think to consider how many hours of labor it would take.» Um, what? He had told me over the first phone call he had performed this exact repair many times. I explained I was upset about the increased cost, and he then stated he would give me 10% off since I was a first time customer… I was still bothered and perplexed, so I told him I would talk to my boyfriend and call him back. I asked my boyfriend to call and to discuss this with him. When my boyfriend called, he then rambled on and gave him higher estimates than he gave me during both of my previous phone calls with him, and then he even made the statement «I wish I had written the estimate down.» Seriously?!!
I then called my friend who directed me to the reputable mechanic who made the initial diagnostic decree on the vehicle, and he said he knew of Parrot, and that he was not a mechanic that could be trusted. He referred me to someone closer to me that was reputable and honest, and so I called and discussed the situation with him. I decided to have my vehicle towed from Parrot Auto Repair to this new shop. I received a phone call from Ray stating that I needed to call him back and let him know when he should begin the repair, and that «the engine knocking noise was not getting any better»… He was actually driving the vehicle around the lot! Mind you, I told him I had it pushed off my driveway because I knew it shouldn’t be driven even a few feet… I was so upset, I immediately had the tow truck meet me at Parrot Auto Repair to have my vehicle towed. Once I got there, I walked into the office and the owner Ray was there. I told him I wanted my car keys and that I would not be having my vehicle repaired at his facility. He then scoffed at me, and said that I owed him money for diagnostics. ARE YOU KIDDING ME? I was so outraged, I demanded that he hand over my keys or I was going to call the police. This guy is a complete bamboozler, and apparently thinks that he can just take money from people all the while performing questionable business practices. I told him that he had given me several different estimates, and that he had a lot of nerve trying to make me pay to have him tell me what I already knew was wrong with the vehicle in the first place.
Long story short… DO NOT trust this guy. And DO NOT trust his estimates, or his statements about what you need to have your vehicle fixed. I was so lucky to have this other mechanic look at my car, and fix the problem for hundreds less than he estimated, and they also said there was absolutely nothing else wrong with my car. They also said that anyone would have to change the oil regardless, and that should not be an increased cost for this repair.
STEER CLEAR OF THIS PLACE! *Especially if you are a female, this guy apparently thinks he can take advantage of you*. I posted my experience on Facebook, and a friend came forward and said Ray had him pay $ 2k for a job that he didn’t end up needing, and that he too got taken by this guy.

I took my car into this shop for a brake job. And the guy who ran it told me that I needed rotors and pads all the way around. Now remember, this is a «discount auto repair». He informs me that this is going to cost me $ 599, which includes an oil change. Wow, I can get the parts for less than $ 100 at penny pincher auto.
So I told him that I couldn’t afford $ 600 for a brake job, and just do the oil change and put it back together. I go pick up the car, and what do you know, he charges me $ 75! That’s just for an oil change. Once again, this is «DISCOUNT AUTO REPAIR». I have never paid more than $ 40 for an oil change, never.
So this weekend I had a friend look at my car (he is an ASE certified master mechanic) and what do you know? All I need are pads on the front of my car. Basically a $ 30 part. And lucky me, I almost get ripped off for $ 600.
Now I’m sure that I probably would have had new parts all the way around. Basically a parts change. For no apparent reason. He must have thought he saw «stupid female» tattooed on my forehead. Lucky me, I am not a stupid female, and when I heard that outrageous price, I was smart enough to have it checked out. Sure, I had to drive to Tucson for it, but it was certainly worth a $ 30 tank of gas. And a $ 30 part.
Basically, if you go here, notwithstanding all the 5 star reviews, this guy may try to rip you off. Because, without a doubt, he tried to do that with me. I’m lucky I just walked away with my $ 75 oil change.

Ray took longer than he said originally and charged us more than we were quoted.

The check engine light went on in the van. I took it to the local Checker Auto and ran the code on it. It mentioned something about a catalytic converter or something. We braced ourselves for the worst, but to our surprise Ray called us with good news. It was about half of what we were expecting.
We have been taking our cars here for the last 3 years. As always, great service at reasonable prices. I love how they inspect the car even for an oil change and take great care of my cars. Will continue to come back again and again.

Looking for a decent mechanic in the area, I found Parrott Discount Auto Repair on Unilocal and decided to give them a try. So glad that I did. Straight forward, honest and up front … everything you need in a good mechanic. Pricing was decent and also very straight forward. No hidden surprises or call with a million other things that supposedly have to be done. Loved that. Did the job, did it well and for a great price. I will definitely recommend them!

It’s hard finding an honest mechanic. Luckily, we found Ray.
Normally when my wife takes her car in for an oil change or tire rotation, other mechanics would tell her she desperately needed new tire, air filter, etc even though everything was still in great working condition. Not so with Ray.
I came in with several things I needed done. One of em was a simple fix that he didn’t charge me for, nor did he, like other mechanics would have, tell me it was some exaggerated problem that took them awhile to fix and charge me accordingly.
Honest and affordable. As long as Ray is in business, he’s our mechanic.
I highly recommend him to everyone, especially those who are at risk of being taken advantage of by dishonest mechanics. Ray is gonna be honest with you.

I had a great experience with Ray at Parrott Discount Auto Repair. I needed to have a used car that I recently purchased checked out, and after reviewing all the 5 star reviews on Unilocal I thought I would give him a try.
Now, I am not a car person, in fact, I dare say I know nothing about cars, so I rely very much on professionals to tell me what needs to be done. After doing some diagnostics of the car, Ray presented me with all things that were wrong with the car, and other things I could do for preventative maintenance. He let me know what things were highest priority, and what things were important but would not leave me stranded on the side of the road if I didn’t do them today. He took time to tell me what was good and not so good about the car, and explained things in terms even I could understand. I really felt he was being straight with me, and not for a moment did I feel he was giving me the run around, or trying to sell me stuff I didn’t need. It was personalized, honest service you don’t see much these days in the auto repair industry.
In addition to everything else, he acquired some new wheels for me, and since they weren’t ready to pick up until the next day, he took the time to personally drop them off at my home.
So overall, I would definitely recommend Ray to anybody, and I will be coming back.

Found this place on Unilocal.They took a look at the issue in my vehicle, said what the issue was, gave a quote and now they’re fixing the issue. I really liked the «say it like it is approach» and the fact that they didn’t say 8 million things was wrong with the vehicle. Straight pricing. I’m very happy! Oh, they even offered me a ride home because they said the job would take a couple of hours :) I’ll make sure to refer these guys to my friends when they need work done on their vehicles.

This Will actually be my second review I am that satisfied a customer, for every repair that Ray has done for me it has been a life saving one, when your car is your lively hood and something goes wrong with it you feel helpless, an very scared. However since I found Ray and Parrot discount auto I count myself lucky because I know my car is in good hands. It is rare in life that you deal with any one, or business that you feel like you can really trust them and their judgment, Never once has he ever tried to up sale me, I respect that. he is just an amazing quality guy and does amazingly fast and quality work. Not originally being from the valley and my previous mechanic being my dad I really feel like I won the mechanics lottery. really it doesn’t get better than that,

Looking for an honest mechanic? You’ve found him in Ray Parrott. This guy is the real deal. He’s no nonsense, happy to talk about all the options, and he’s not willing to just take your money. At the risk of sounding cliched, this gentleman is all about an honest day’s pay for an honest day’s work. And for those interest, this shop is the epitome of your local small business.
I brought Ray my car because it was overheating. I know enough about cars to get myself into some trouble, and can perform most minor repairs given enough time and the right equipment, so I started diagnosing my own problem at first. I determined that the clutch in the A/​C unit wasn’t engaging properly, but I didn’t know why. At that point, I got impatient and/​or nervous about taking it any further, and found Ray on Unilocal.A few good reviews and a phone call later had me at his shop. He diagnosed the problem further than I could have taken it (the engine fan had gone kaput) and found an inexpensive solution. In the past, I would have expected to pay thousands to repair a problem like this… it ended up costing me far less. I was at ease with the exchange and the car is now running great (with 157,000 miles on it, by the way)! I would and will recommend Ray to anyone looking for an auto shop.

I have been going to Ray since 2008. He has always done an excellent job at an affordable price. He is thorough and always finds the exact problem. My first visit he spent an additional half hour with me showing me in the shop exactly what needed to be done and why. No mechanic in my life has ever done this for me! I have recommended my family and friends and they all have been very happy with Ray’s service and prices.

I found Ray on Unilocal,and given his great reviews, I decided to bring my car to him for its first check up since clearing 100,000 miles.
Being a typical female, I went in know very little about automobiles. I appreciated how Ray took the time to perfom a full inspection on my car, and let me know exactly what needed to be done on that visit. He let me know what should be done on my car in the future with lament explaination, but did not push for me to have everything done at once.
His prices are extremely reasonable. I was previously quoted almost triple what I paid with Ray. I have found myself a great mechanic, and will be taking my car to him from now on. Go see Ray, you will be very happy you did!

I called Ray based on Chris and Brett’s reviews. Ray is the real deal — very honest and affordable.
I needed an alignment, an oil change, and I was also smelling a burning smell coming from outside the car on the right side. Ray said that Hondas don’t need realignments; my tires were low and him filling them up stopped the veering to the right. I had thought the burning smell might be an oil leak, but Ray found a plastic bag had melted onto the underside of my car near the exhaust pipe. He scraped it off with a grinder and also did the oil change. No more burning smell. He had my car for roughly 5 hours. Total bill: $ 74.
Highly recommended!

I called Ray based on Chris’ review. I was looking for a mechanic to quickly look over particular cars that I’m considering for my daughter. Ray gave me a good price, made an appointment for the next day, and gave us some personal advice about the car, besides just what he had found wrong with it.
I trust Ray, and will continue to use him as I look for a suitable car to put my baby in.