Morris Pools

This pool service started off pretty good a year ago. Since then, they have grown in their number of homes they service with same amount of staff. This has left us with shoddy service. Several times I have had to call the service to return to clean the pool because it wasn’t done or done correctly. We had a vacuum problem and instead of trying to fix it, they immediately recommended buying a new $ 450 vacuum.
I had a pool party scheduled one weekend and called them the day before the service was to take place to make sure all would be well. Not only was it not cleaned properly on Thursday, but I called them to get someone back out on Friday. They called back a left a message that it was an additional charge to vacuum the pool. Note that if the pool was brushed properly the day before, it wouldn’t have been necessary to vacuum the pool. I had to call and pay for a different service to come by on Friday to get the pool ready for my pool party on Saturday.
There have been a few times that instead of alerting us on problems with the pool, they would rather ignore it until it was brought to their attention.
I think they just got too big to quick and their level of service has dropped tremendously. Hopefully, they will get it together.