Mason Mechanical Heating & Cooling

I was just delighted with Dion B and Mesa Mechanical — what a breath of fresh air! I had issues with a heat pump that would really randomly hesitate, and another (very good) company could not identify the problem, after two visits. Dion showed up and listened (carefully) to what I said, and within a half an hour, found out that my fan capacitor was at «zero» and it was a pretty affordable fix. Best of all, a problem that had lingered for a month was quickly, easily solved, and I didn’t feel taken advantage of, since Dion explained that they don’t work on commission, so there’s no need to oversell anything, just fix problems. WOW! This is like a dream HVAC company… exactly the kind I’ve been searching for in the Valley for years. THX!

We just had Mason Mechanical install a new Trane HVAC system in our home. from the beginning Challan was in control from sales to install and follow up. Challan and his entire team was very professional and knowledgeable from start to finish. They all were very friendly and went out of their way to make sure we knew how the system worked. Always on time, showed up in Mason Mechanical vehicles and now the will be back to install my neighbors new Trane HVAC unit as well.
Thank you Challan for making a very big purchase very easy for us!
Pam & Jim Brady

I recently had Mason Mechanical install 2 new HVAC systems in my home. From sales to install and follow up the team was great. All staff were knowledgeable, friendly and went out of their way to explain what they were doing and how the system worked. All members (on all visits) showed up exactly on time and always kept a clean work space as well. Out of the seven companies I looked at I am glad I chose Mason Mechanical!

Dion from Mason Mechanical saved me a bundle. My A/​C unit stopped working on Saturday night and on Monday I had one of the «reputable» vendors in Scottsdale service the system. He told me both compressors were bad and I needed to replace the system — his company’s estimate was $ 12k-​$ 15K. Dion and Mason had done some work on our commercial property so I asked for him to come and give me his opinion. He figured out it was only the blower motor in the air handler that was bad. ~$ 1,200 later, we’re up and running again. From now on, I only call Mason Mechanical and ask for Dion. Thanks Dion!

We had a issue with one of our swamp coolers and Chad was working next door
I asked him if he could take a look at ours and with in 10 min he had it up and running
Thanks Chad

Great customer service. Very professional. Qucik. AC broke… of course late afternoon before we got home on a 102 degree day. by 6:30 pm and house temp at 88, I called MM. their after hours service told me a tech would call «soon» and «as soon as he his able» Well Dion called me back within 5 minutes, gave me an estimate of when he would complete the job he was on and head to my home. He called when he was on the road to let me know how long according to GPS and he arrived 5 minutes early. diagnosed and got the repair done quickly and patiently answered the questions of my curious mind. Very professional. Thank you so much Dion and MM. Soooo great to have an unknown entity provide such great service.

Same-​day service (!) and the technician was knowledgeable and gave us a very reasonable price on fixing the overflow switch and capacitor. He was done in just under an hour and a half. Nothing to complain about — highly recommended and we’d call them again if anything goes wrong!

Very pleased with the professionalism and work of this company. Made the purchase through Lowes and they were the contractor selected to perform the install. Very informative on the options prior to the purchase as well as on the follow-​up visit

Replaced a complete A/​C unit in 6 hours and did so professionally. I highly recommend this company.

Troy is very dependable and knowledgeable. He helped us out greatly by replacing a part that was ready to break. Great work and great worker! :) :)

Every person from Mason Mechanical that has visited our home defines top notch customer support and are truly the sort of individuals you would want representing your company. Troy is no exception here and his knowledge, expertise, and explanation of the problem is to be commended. Thanks!

Awesome company with helpful people who are professional, polite and on time!

Troy was professional, well spoken, and delivered excellent repair and service to our HVAC system. I highly recommend Mason Mechanical for your HVAC need. Please ask for Troy as well. Excellent all the way around!

These guys did a great job for us and stayed as long as they could the first day and then stayed here waiting for a part the next day to make sure everything was working the way it was supposed to. Both are very polite and conscientious while working in our home.

Fantastic service! Although they provided me with a «time frame» They still called 30 minutes before arrival to let me know they were on their way. Troy was very knowledgeable, fast and proficient. Completely understood that we have a home warranty for the repairs and didn’t FORCE us to use them for repairs. We may actually still use Mason Mechanical to fix the issues because of the great customer service provided. Thank you for such great customer service.

These guys are the best. If you are looking for advice or a problem solved, have them come out and tell you all about the problems and solutions for your a/​c or heater. Ask for Brett. We really enjoyed working with him. He is very knowledgeable and down to earth. He sealed our ducts with Aeroseal. Awesome job! Get your ducts sealed and you won’t have to keep cleaning them. They are bringing in dust and insulation from your attic. They can solve that problem, especially if you have asthma or allergies. You won’t be disappointed with this business.
(the best)
–Jason Manning

We recently called Mason Mechanical concerning Heating Issues in a Rental House. We were offered a Quote for Furnace Replacement BUT it was never mentioned that we could have Switched our Roof Top A/​C Unit WITH a Built-​in Heater. The Heater (Furnace) is now Inside the House Closet. If we had been made aware that we could have had the Heater Inside the /​C Unit on the Roof, we probably would have gone that Route. Now we will need to Replace the A/​C Separately. I have not had a chance to follow-​up with the Tenant to see if the Heater/​Furnace is working Satisfactorily. Mason Mechanical called me to say they was going to Check to make a follow up Inspection to insure it was Functioning properly but I have NOT heard from them. The Quote was over the phone and they DID NOT mention what size Furnace would be Installed OR even if it would be Sufficient for the House Size. I later found out that they Installed a 60,000 BTU Furnace. I went to the House during the Installation and was told that this Unit SHOULD Heat the House. I don’t live at the House BUT I am the Owner and since I am the Purse Strings, I would like to know what my Money is being Spent for. I will be needing a New A/​C Unit at this House and maybe a couple of others BUT you can bet that I WILL closely Scrutinize the next Quote more Closely. I have a Check in the Mail for the Total Amount of Installation. Just called the Tenant and as of Today, there has not been a Follow-​up Inspection. If I ran a Business like that and had the same Complacency practices, I would probably NOT be in Business for very long. Selling and Installing and getting Paid and not worry about if the Installation was good or bad, is no way to Run a Rail Road, in my Estimation. Mason Mechanical WILL get Paid for THIS INSTALLATION, but any Future Installations??? I read Comments about Mason doing Rebate Paperwork? I am NOT aware of any Rebate. Mason failed to mention it. I am NOT real Happy with Mason Mechanical. I really can’t say that I would Recommend them or even want to use them again. Fortunately they are NOT the only people that Instal, l A/​C or Heating Units.

It doesn’t get any better than Mason Mechanical. They are so wonderful in all aspects of sales, install and service. They did my rebate paperwork with me/​for me as well. I had a problem with my new unit’s electrical and they added a booster module of some sort at no extra charge, works like a champ. I love my Trane.

A few weeks ago, I was receiving quotes to have my AC unit replaced due to the hail storm we had back in October. I had few companies come out but no one and I mean no one was as thorough as Dale with Mason Mechanical was. He spent 90 mins going over everything including climbing in the attic to check things out. He explained the differences between different units as well as what he and his team could do, which included taking out my furnace and installing a new ac/​heat unit, pricing. etc.
Fast forward 3 weeks later and I was able to get the appt set up to have my unit installed. Crystal set up everything for me and she was fabulous, especially since I had to cancel the first time around due to my work schedule. (Thank you for your patience Crystal!!) Mike, the tech who was in charge of installing the new system called me promptly at 7am to let me know he was on his way and would be at my house within 30 mins. Fast forward 10 hours later and my new unit is installed. He explained everything to me including how to work my new programmable thermostat, made sure everything was in working order, sealed off the area in my now new closet (where the furnace was), made sure everything was cleaned up, and was just all around great. I am very happy that it was nice mild day here today because I don’t know how they can do this in the summer.
Thank you to the entire team at Mason Mechanical!

We’ve used Mason Mechanical for our rental property. We were having some A/​C issues & I highly recommend giving them a call. They were able to get someone right away to have a look at our unit & were able to troubleshoot & fix the issue efficiently & affordably. We’d without a doubt use them again — they are trustworthy & reliable.