Cross Mechanical Services, LLC

I can’t say enough good things about Fred and the group at Cross Mechanical. It was a godsend that I found them. They actually were sent to my home by home warranty through my landlord and did such a great job I started using them for the properties I manage. They have been our go to ac/​heating co for over 5 years now and had nothing but excellent service willing to go the extra mile every time from coordinating w/​tenants to speaking w/​owners to explain what’s happening. We have one owner who is a gen contractor they installed a new unit and this owner STILL raves about them. Cross Mechanical does all of our spring ac tune ups and winter heat tune ups and we have seen a significant drop in service calls from tenants as a result of this. They have gone out at the drop of a hat in an emergency and are always willing to accomodate us. And the best part is, if anything ever does go wrong, Fred and his crew do what it takes to make it right. I wish all of my vendors operated with the same integrity as Cross Mechanical. They are my go to vendor for LIFE!

I just moved into a house with an ancient AC unit, it’s gone out twice in the month that I’ve lived here. The landlord has been ignoring me and my roommates, and it’s been above 90º in this house for over a full 24 hours. Called Cross Mechanical and the owner jumped on the phone, said he had already told the landlord he wasn’t sending any more guys out to do patchwork and that the landlord needs to get a new unit. He apologized for the heat, even though it’s not Cross Mechanical’s fault at all, and promised to help us fight the landlord for a new ac unit. I don’t think I’ve ever received customer service like that.

I have used this company twice. The first time they were great. We spent over 5,000 for installation of a new AC unit on a rental property. Since they did an excellent job, we had them do a redesign of AC system in our home to improve the cooling in our house.
It was one of the most frustrating customer service experience I’ve had with a contractor in the 25 years I have lived in Phoenix. They didn’t complete the job in the time frame they promised.
They damaged the faux ceiling in the kitchen, they drilled holes and didn’t repair them in the bedroom. They left marks on the ceiling in the living room, where they marked to cut a hole and then didn’t. Which told me they installers were not skilled or professional.
After waiting for 2 months for them to repair the mistake in the kitchen, we gave up and paid to have it repaired. I heard a lot of promises, no solution.
I would never use this contractor again,

My hero when it came to fixing my A/​C unit! My home warranty had a different company come out and supposedly they had to order a part that would take weeks to come in and couldn’t give me an ETA. Cross Mechanical had the part I needed ready and available, they came the very next day and saved me from the heat! I paid them directly, however was also able to get my home warranty to reimburse me so it all worked out and Cross Mechanical saved the day.

Run as fast as you can from this company. Our AC went out 2 years ago. Our home warranty company sent out these people. After waiting 3 weeks (in July!), we finally had our AC installed. Unfortunately, it was installed improperly. After fighting with them it was finally reinstalled 2 weeks later. Here we are two years later and we are still having major issues with this unit. Don’t let them touch anything in your home. They are clueless!

I was having problems with my heater. I called my home warranty company and they had Cross Mechanical Services come out and take a look. Tony came to my house and was very nice and professional. He was very knowledgable and quickly found out that my glow igniter was blown. He called in to have one ordered and will be back tomorrow to install it. Great service so far.