I walked around store looking for a hose for a water pump, did not see one associate so they could help, I finally found it by myself, then I needed help, no help around, me personally would not go back to that store, Home Depot is the way to go for me
Harriet L.
Place rating: 1 Mesa, AZ
Customer service has gone way down hill. Nobody around and if you do find someone they don’t have much knowledge. Clerk told us they are staffing bare bones and the service has tanked. Will take our business elsewhere.
Arman P.
Place rating: 4 Phoenix, AZ
Good customer service, you can usually find someone to help you out if you don’t know what your doing. The people in the paint department were really nice definitely helped out slot when I was looking for a new color for my walls and when I was re-doing some wood furniture
Evelyn E.
Place rating: 1 Poulsbo, WA
I placed an online order, which they sent to this location. It was labelled with the wrong name and the management was totally apathetic and not at all interested in offering any help or suggestions. Eventually, corporate Lowe’s helped us figure out the situation, but I would never work with this store again. They weren’t interested in helping us with our order, we’re not interested in giving them our money.
Gene T.
Place rating: 4 Mesa, AZ
This is my go to store for home improvement. Since we bought our house a year and a half ago, we have gotten everything from paint to landscaping. The prices are reasonable and the sales people are very helpful. We had a cabinet designer spend 3 hours working on a kitchen remodel. Didn’t cost us a thing. Ikea wanted $ 200.00 for the same service. I will continue to use Lowe’s for all my home improvement needs. They stand behind their merchandise.
Kristofer K.
Place rating: 3 Mesa, AZ
My wife prefers Lowes because it is nicer and more of a home store. Although quality of items and customer service doesn’t compare to Home Depot.
Joan G.
Place rating: 5 Gold Canyon, AZ
I recently wanted to get a security door for the front of the house. The manager was very helpful answering all my questions and was very patient. I have to get our association to approve the door and he took the time to get me all the information I needed. I have also found all of the other departments in this store to be just as great They always provide great customer service and they have a great selection of products at competitive prices.
Jenny M.
Place rating: 1 Gilbert, AZ
So. Yeah. There’s a lot of big business home improvement warehouses in Mesa and Gilbert. My husband and I have been ‘loyal’ to the one on Higley, even though we moved to the west side of Gilbert. Our loyalty is finished. This store has absolutely no customer service on the floor. The employees are no help, whatsoever. And yesterday when I went to get some plywood cut we encountered one of the surliest employees yet. I called the store manager on the way home… I was so annoyed. He was almost as bad as the employee. Yeah. With all the competition for dollars in this economy you guys might try a major ‘attitude’ adjustment in your customer service climate. If I had not needed some of the wood cuts for an order, I would have walked out and left it all there. Bad service. Bad attitude. Don’t go to this Lowe’s unless you want to be annoyed. I am annoyed that I even have to leave ONE star for this review.
Brian S.
Place rating: 1 Gilbert, AZ
I have been to this location three times in the past three days to buy lumber for a deck I’m building. Not ONCE did an employee ask if I needed assistance carrying or loading the wood despite the fact that most of the people«working» there seemed to be milling around doing nothing. I have one more load of lumber for my project; I’ll be buying it at Home Depot… Addendum: I tried to go to Home Depot on Warner/Val Vista to complete my lumber purchasing but unfortunately they didn’t have enough stock to meet my needs so I ended up back at this store. Once again(for the 4th consecutive day) not a single associate approached me in the lumber aisle as I rifled through the wood. Also, as I was loading up to leave there was an employee sweeping dirt in the parking lot not more than 15 feet from me. Not only did he not ask if I needed any help, he didn’t even make eye contact with me. This place is horrible. If you have other shopping options use them.
Ron N.
Place rating: 1 Mesa, AZ
We have consistently had poor customer service and their products are overpriced. We always have a difficult time getting help with anything and the staff walk by you like you don’t exist. Home Depot is much more helpful and courteous… that’s where we go now!