Coulter Infiniti

Their customer service was so bad it took Infiniti corporate a week to investigate the issue, and cost them $ 100 in service credit that we sure as hell won’t be using at this stealership.

I would not recommend Coulter Service to anyone. In June of this year, I brought my 2004 FX35 in to fix the rear hatch that would not open via remote or manually. After a couple of days they said it was a motor in the hatch that needed replaced and charged me $ 350. Fast forward two months and again the rear hatch would not open. I brought it back, thinking they would fix it for free, backing their service work. They informed me it was a different motor this time and would cost me twice as much as the original one they replaced. I really have no reason to doubt them, even though I never received the original replaced part back in June. The service advisors are extremely friendly and helpful. My complaint is their policy not to back their work. It shouldn’t be my problem that they either didn’t replace the proper part the first time or check to see if there might have been additional issues. I understand it’s an older vehicle and parts are wearing out so I tried to compromise and ask them to credit the original charge against the new estimate. They would not.
I’m having the car fixed elsewhere.
My wife and I are replacing both our vehicles this fall with new Infinities.
Guess where we WON’T be shopping?

VERY HAPPY with the service dept at Coulter Infiniti. Used to live in TN and had HORRIBLE service from Infiniti of Cool Springs in Franklin, TN (they closed up the shop without giving me my car and left me sitting in the waiting room!). What a different experience with Coulter Infiniti. EVERYONE was very friendly! Our tech guy (Aaron Zemko) was friendly, courteous and caring. I’m glad I no longer have to deal with Infiniti of Cool Springs in Franklin TN. Thank you Coulter Infiniti in Arizona for restoring my confidence in the Infiniti brand.

I wish I had read some of the reviews regarding this dealership and the lack of ethics Nader Ghobrial provides before driving an hour each way to potentially purchase a vehicle! I received an online quote using
listing a specific price from this dealership including the vehicle specs and Vin#. After receiving the quote I immediately received an email from Nader Ghobrial (Internet manager) asking how serious I was about purchase this vehicle. I replied stating that if the vehicle listed (again provided the Vin#) was still available, at the price quoted on line (again quoting the cost), I would be very interested in purchasing the vehicle that evening. We agreed to meet that night at the dealership (quite the drive from far North Phoenix to East Mesa). I provided my cell phone number and email address for him to contact me with any issues. Three hours later I arrived at the dealership at the time agreed upon to find out the deal he agreed to in writing (I have the email if anyone would like to view) was not valid. He claimed an error was made on the website quoting the price. He had no response as to why he agreed to the deal and even quoted the price in the email other than he could offer me some great deals on a much more expensive model. You would think someone with such a prestigious title as «Internet Manager» would have sold other Q40’s in the past and would have realized the price he agreed to in writing was incorrect.” Appears to me this car dealer/​dealership defines the quintessential «bait and switch» technique or the definition of an «unscrupulous salesman.»
On a more positive note for Infiniti… Camelback location was able to honor a similar deal with no hassle and no gimmicks! Purchased the vehicle that evening!

I had a fantastic experience with these guys. They didn’t apply any pressure during the whole process, even though I visited multiple times before making a decision. They seemed genuinely concerned with helping me find the right car. They also gave me a fantastic deal. I also worked with Infiniti on Camelback and Infiniti of Scottsdale. Coulter Infiniti was a much more pleasant experience. I highly recommend them. I worked with Nader (salesman), Henry (salesman), and Brian Gibson (sales manager). If you want high pressure, go to Camelback or Scottsdale. If you want a relaxed experience, go to Coulter. There were no hidden fees or surprises when I signed the paperwork. All the details were exactly the same as what I agreed to during the negotiation.

Terrible experience, my blood is still pulsing in my veins. I made a deal to trade in my car and buy a newer used one at Coulter dealing with their internet manager, Nader. After the framework of the deal was established and estimating my turnaround time at 1 hr, I drove 5 ½ hrs to get the car with packages I was seeking. Upon arrival, I was then low balled on trade in value and dealt with this ridiculous back and forth (to get approval) over $ 250.00 in sales price concession; that we had agreed upon in principle on the phone. The car was not detailed and topped off and I waited nearly a hour for finance to wrap up; total time spent at dealership, 3 hrs! I would steer clear of snake oil like this. There was no gratitude for my business just lifeless apologies for the way things went down. I may not be local and a repeat client but you don’t allow these types of experiences to customers, period.

Will never step on this property again, made arrangements to purchase a vehicle and they sold it underneath me, I had to make numerous calls to find this out for myself, I will stick with Mercedes of Chandler

Excellent customer service June 2014 oil change and check up. Second service was June 2015 60k service plus. They are pricey and do go over all items. I did get a discount which I was happy about. They are very professional and provided me a loaner car. I go to infinti because they are noted for their maintenance and repair service. Top of the line. They will recommend future service on items to stay on top of your car’s maintenance needs. I am pleased with their professional handling of my car and recognize me as a client. They take good care of me. Thank you David and Larry.

Bought a used car from this outfit. Turns out it had some issues that needed attention and it took 32 days to have them rectified. The usual gamut of issues at dealerships came up, such as; employees not being empowered to handle issues for the customer, leaving vm’s and not getting call backs from higher managerial positioned employees (GM did call back in a reasonable amount of time), techs not fixing things the right way the first time.

I just bought my second vehicle from this car dealership. My experience for both buying cars and getting service has always been positive.
When it comes to cars, everyone seems to have their own philosophy. Personally, I believe that warranty service is now more important than ever. Whether it’s a simple oil change or other required maintenance (there is no escaping it), I get exactly the service I need. And, having had different makes and models over the years, I think the prices are quite fair. In this respect, I think the value one gets from Infiniti is excellent.
Buying a car is also rather painless. Sales people are friendly, and sticker prices are explained clearly. I suppose the Internet has helped a lot here, making car specs transparent. This dealership understands this, and does not mark up their cars too much or use any kind of pressure tactics as far as I can tell. I’ve found that I can always negotiate a good price, and make a decision without second-​guessing.
Overall, I give this dealership a higher rating and plan on buying my next car there.

As an active woman in the world of motorsports, I usually know what to expect when taking my vehicle to get serviced at a dealership versus a specialized shop. It’s typically a huge splitting headache for me & I normally end up talking to their head mechanic to get a more direct answer.
Josh, their assistant service manager, was the example of perfect customer service. I was greeted politely, I never once felt like he was trying to take advantage of the situation like other dealerships have to where it seemed like «oh look, it’s a girl — bet she doesn’t understand any of this car stuff, let’s just tell her that she HAS to get all these other unnecessary things serviced today before she leaves so that we can make more money & call it a day».
I took my new car in to get an oil change; simple — usually takes me a few minutes to do on my own at a friend’s shop, but I didn’t have time to go in after hours. Though the service at the dealership took much longer than if I did it myself, coffee & donuts were provided in the waiting room, current automotive magazines were plenty… Sweet!
After the service was over, Josh came over to point out a few other things that they recommended I get serviced soon; most were things that I noticed that I already ordered parts to work on later myself. Never did I feel pressured or feel like I wasn’t getting genuine responses. Though the service at the dealership was a little more expensive, I truly believe you pay for the quality of the service.
It was a pleasant experience that I wasn’t expecting — I would definitely recommend getting your Infiniti vehicle serviced there & asking for Josh by name.

Is there a zero stars? This dealership is the most dishonest bunch of thieves I have ever had the displeasure of dealing with. I worked with Branden Cole over the phone. Every step of the purchase experience was horrible but they had the QX I wanted in the color I wanted so I stuck with them. The price changed, new charges appeared, they could not live up to their promises, and then to top it off, they charged me for tinted windows when there weren’t any! The back glass comes smoked as standard from the factory. The front is clear glass. They actually tried to convince me that the entire car was tinted! Just awful. They finally refunded my money for the tint but I am certain that every customer gets charged for coatings etc that are never applied or installed. I will NEVER do business with this dealership again.

Here is my blog on my experience with them.

I had my car brought in for service. The service guy charged me a $ 120 diagnosis fee for some minor items. They were supposed to fix squealing brakes but my brakes still squeal. He said I needed new tires — which I knew — and then when I asked him if he could match prices to an online store he padded the quote with another charge. I luckily said no and went with the online store. I will never bring my car in again for service. I will go to my usual place, Infiniti of Camelback. I feel they are much more honest.

After having an issue with the parts department, in the end they came through. They apoligized for the delay of what I had ordered and the communication of not keeping me informed. They received the item and gave it to me free as a good gesture to make things right. I appreciate what they did and they should be held in high regards for satisfying it’s customers.

I didn’t purchase my car here but I do get it serviced here on a regular basis since purchasing my 06 G35 Sedan in 2008. I’ve never had any issues other than routine maintenance and I drive a ton. I’m a Realtor who assists Buyer’s and Seller’s in the East Valley so I drive probably 30,000 miles a year. I absolutely love my car and I’m definitely an Infiniti guy for life. The Service Department is very customer service oriented and I’ve never felt taken advantage of. This is important to me when it comes to my car as I don’t know much when it comes to repairs. They may cost a little more than a regular mechanic but I trust them and in my opinion you can’t put a price tag on that. Repairs are just part of owning a car, it’s unfortunate when they are needed, but it’s nice to have a place to go where I can count on them to do an honest and good job. They also offer free rental cars if your Infiniti is in need of service, which is a nice perk.

My husband and I were really, really disappointed with our experience at Coulter Infiniti. We brought our 2006 G37 with barely 34,000 miles (and out of warranty) to have the moon roof looked at. The moon roof wouldn’t open or close, but you could hear the motor working.
After leaving the car there all day we get a call that the car needs a whole new moon roof track — which would cost over $ 3000. We contacted their corporate office to attempt to get some or all of the cost covered, due to the fact that it’s a big repair and the car is barely out of warranty. We were flat out denied. Twice.
We were dreading the big repair, and decided to bring the car to a different auto shop (which will get a big, fat 5 star review) for a second opinion. Turns out the track just had a BUILD UP OF DIRT AND DEBRIS and needed to be cleaned out. Seriously!!! Just over $ 100 later we were on our way!
I find it VERY hard to believe that Coulter didn’t know this was the problem. We are now searching for a new SUV, and will not be choosing Infiniti. How disappointing.

Beware! I went to look at a car they had listed on
for $ 29K and when they worked up the paperwork they said price went up and it was just over $ 32K! It was the same car! I showed them the
advertisment and they said they would, «try» to give me that price. Gee… thanks…I mean, no thanks. I’ll take my business to an honest dealer that doesn’t raise the price the minute I am interested in the car.

Here’s a little diddy about a girl trying to get some maintenance done on her husband’s car and trying to get the best price at the same time (because when you own your own business in this economy, who doesn’t need to save a few bucks?). I started out with our old standby of Scottsdale Infiniti and what they wanted for the maintenance was extortion. Not only that, they wanted promise of my first born son (sorry, we’ve already grown attached to him), a herd of camels and a harem of virgins. Here’s the real cincher (not the virgin part, I had them loaded up and ready to go) I had to bring the car in that day — actually that very minute — but I couldn’t get a loaner until the next day. Looked like I would be sleeping there with the camels. I looked on their website and there weren’t any coupons. The guy there wouldn’t even guarantee me a «good» loaner. I was leaving him an FX. It’s kind of quick and it looks like a shoe so I wanted something else fun to drive but it was a no-​go there.
Checking out the other Infiniti dealers in town, I saw that Superstition Springs Infiniti had some great coupons on-​line so I gave them call and asked about their «internet only» prices they mentioned on-​line. About $ 1,000 less and I could use their coupons on top of that! And I could drop the car off now and he promised me a good loaner! Shangrila! Unload the virgins and save them for a sacrifice or when the AC needs repairing, something always comes up, and I was off to Superstition Springs. It was probably 20 minutes farther but when it was all said and done I saved a lot of money and got a great loaner (We use Chris there) he gave me a G37 and that is fun!
It’s more convenient for us to drive to the Scottsdale dealership but with their higher prices and constantly running our of loaners (not to mention the one we had once that smelled like the cross between a pickle an ashtray and feet) I am more than happy to spend an extra few minutes on the freeway for the ease and customer service I get at Superstition Springs Infiniti.