Big Two Mitsubishi

I feel like they have a great product but I hate their financing. I have a great credit score of over 800. I wish they were a reputable dealership. I will never use this dealership again

Very Poor Service. Had One Issue After Another. It Got So Bad That My Key Wouldn’t Even Work Anymore. If I Could Get My Car Back That I Traded Inn And Give This One Back, I’d Do It In A Heartbeat. Carl Promised Me Certain Things If I Bought A Car And Did Not Deliver. He Is A Liar. Would Not Recommend This Place To Anyone. If You Get Carl And He Says He Will Add Certain Things To Your Car, Make Sure You Get It In Writing Before You Sign Papers. He Will Lie And Tell You Anything To Sell You A Car. I Am Contacting The Better Business Bureau. Big Two Mitsubishi Is A Joke, And The Owner Brette Is An Even Bigger One.

I was struggling to find a car, and was unhappy everywhere else I went. When I went to Mitsubishi, I was still skeptical on finding a car I loved. I really appreciated the friendly staff, specifically LaMont & Mo, that treated us so well. The fact that Lamont catered and showed us that he cared about us made us stay and see what deals were offered to us. And to my luck, I ended up with a brand new 2015 Lancer GT. So ask for Lamont to help you out!

Tried to come in for my free oil change and the guys at counter have huge attitude. Telling me how things are done and car operates and not listening to what I know already. This is the second time I’ve gotten shit from these guys. When I came I before to get a dealer sticker removed that said mitsubishi on my Honda car the guy acted like I was bothering him and wanted to fight not to mention he scraped the paint. I’d also like to say I have gotten 10 emails to use the service depot and also 4 – 5 calls with offers. I’m very disappointed in this place.

Giving them a 1 star because I went in on Sauterday to the service department were i was greeted by 2 kids and one of then was pointing a mesure laser pointer thing at me like a gun. And at all costs stay away from Dave the sales man. Worse attitude ever. Completely offense and is horrible at his job and apologies. Doesn’t know anything about what he’s selling and don’t even try to talk numbers with him. He completely ruined my car buying experience. If my wife didn’t like the car so much too I wouldn’t have purchased. Dave was unfriendly, didn’t have the right information and pushy! On the other hand… dave the finance guy was a god sent. He was so cool and even took the time to explain everything and showed us this cool way to keep intrested rates down month to month. Solid guy in my book. Carl was cool as well. I was just about to walk aboit on dave the salesman and Carl came in and saved the day he talked numbers corrected Dave on nerly everything. It turned the whole thing around and from then on i could see dave knew he was not needed or wanted there anymore but continued to. Also I was under the impression that the new lancer we test drove was for customers to test drive so I said if I buy can i have one with almost no miles on it? (First new car… Come on u want the lowest miles for sure) he got all wide eyed looking at me like I was a idiot and replied that is a new car it’s a 2015 lancer! No shit Dave… I felt belittle a little by that needless to say I got one no one test drove before haha

After having my 2000 Galant repaired twice at other shops, for ignition problems, I had my car towed 120 miles to Big Two Mitsubishi. I live in Tucson and there is no Mitsubishi here, closest is Mesa AZ. I informed the service manager the this is a difficult problem and it has reoccurred twice before and the ignition coils has been replaced twice already. They went ahead and replaced the coil for the third time. I disagreed with their diagnosis but they insisted it was a bad ignition coil. 71 miles out of Mesa and the ignition started cutting in and out !!! Long story short, I personally reinstalled the ignition coil that they said was defective and the engine ran fine !! Service manager Eric Fuzy won’t even return my calls. Might be good cars but they don’t know how to fix them

Went here after a scarlet bad experience with Chapman Ford bought a new car nothing down and at the payment we wanted. The deal was done in under 2 hours!

I brought my honda crv in to see what I could trade in and got great service from salesman Aaron henry, I got a brand new 2015 mirage and I love it! I definitely recommend going to aaron! He was straight to the point and very clear of details! I was in and out of there with in an hour!

I despise car dealers, But these people were a joy to buy a car from. I got a decent price on a used Toyota SUV. They did all the financing and paperwork and didn’t try to sell me a bunch of extras. I was in and out in a couple of hours. The sales person ken was very professional and earned my trust as did all the other employees that work there. I will certainly recommend others to shop at this dealership. I will definitely come back to them for another new or used vehicle. After having problems with other dealerships This was like a breath of fresh air. It was the best car buying experience I have had in many, many years.

In the past 10 years working as an automotive tech I have never talked to a less enthusiastic staff, I will not recommend them to people, I was in a good mood and now I feel depressed just by talking to them on the phone for 3 minutes. Someone needs to motivate these employees…

«Do not do business with them unless you like to be harassed by unwanted phone calls!
I’ve never written this story because I am one of those, oh it’s a dealership, they’re all crooks. But I’ve decided to finally write about my experience now since they won’t leave me alone.
When I even owned my 2009 lancer, I took it in due to the battery corrosion. This was early 2014. They exaggerated. Told me that the corrosion went far into the cabling and that some parts were on back order from Japan and would takes over 6 weeks to get. Costs were in the thousands. I had a friend who worked on cars take a look, he order the special battery fuse replacement from a Texas dealership for about $ 40 and fix it as soon as it arrived in about 3 – 5 days.
Now, I haven’t even owned the lancer for about 9 months and they will not leave me alone. I’ve had them on my blocked list with my phone company and now I have their phone calls forwarding to a voice mail without even getting through to me since re-​blocking them is annoying and I forget to keep up to date. I have spoken to one rep who advised they’d removed me from the list. A second time, I called back annoyed requesting to be removed which they kindly said they’d do. Another time, I just had it, called them back, advised that I’d already called and said I don’t have the car and that I’d been told I’ve been removed from the call list. I told him that I’m going to report them. The guy sighed as if HE was annoyed, claimed to be a manager, and claimed to have taken care of it.
Can anyone guess what happened next? I received another phone call from them so I followed through and wrote this up. I’ll be posting this on BBB, Unilocal,and Facebook and any other social media I can due to the company’s inability to do as the customer requested. Especially when I don’t even have the vehicle anymore.»

I have bought my last 4 vehicles from Seth at Big Two Mitsubishi and I have to just say that Seth is a true sales professional. He has been efficient and transparent each time I have purchase a car. With Seth there is never any wasted time and he is open and honest with all of the information. If you are looking to buy a new or used vehicle I would recommend that you insist on working with Seth if you want a quick, no gimmick car deal. Thanks Seth, I am looking forward to my next new car purchase!!!

This past Wednesday we purchased a new Mitsubishi Mirage from Seth Ebeling at Big Two Mitsubishi. We had been in a few days earlier to get a feel from the dealership. Everyone we came in contact with was respectful and dealt with us with integrity. Since we were both working Wednesday Seth and his Sales Manager Chris helped do most of our entire deal over email. They even honored our private financing with no complaints even though it would have benefited them to have us use other financing. Seth and the rest of the team in sales and finance were respectful, worked hard for our business, educated us on the best deal for our financing and even filled our gas tank. We picked up the car late after work and they waited for us. We know that Seth and Chris worked long hours that day to help us. We love the car and the experience. We would recommend them to anyone! Thank you Seth and team. We really appreciate your time and help. You know exactly what good customer service is!

After a decent experience daughters first car there we thought it would be a great experience to get another after an unfortunate accident totaled it out less than 5 months later. Boy were we wrong!
They decided it would be a great opportunity to take advantage of her in her moment of need and crisis. They decided a young girl spending her own hard earned money and after a serious accident would be a ripe target to screw over. They wouldn’t even honor their own prices posted in the car. Add on’s and extras and additions pushed price before tax and fees well above msrp. Manger «mo» could have been a hero just by cutting a fair deal but instead decided he would enjoy playing the villain preying on young girls.
I know they will come on to argue this so I kept their sheets and paperwork and would love to show them to the world to prove what a snake in the grass car salesman «mo» is.
Shame on big two Mitsubishi.

I purchased a 2014 Outlander Sport at this dealership this Saturday night! It only had 4 miles! I had talked to sales manager Nissa over the phone prior to coming in. I informed her what I wanted and what color I wanted. She quoted me a price over the phone & I was hesitant but I decided to make the drive. I was also very persistent to put the 5^th mile on it! Well, when I got there, the price she quoted me… was… the… SAME!!! It was the price I got. No hustle, no BS! And, I got to put the 5^th mile when I test drove it! Antonio was the salesman & everything was very smooth. He was very nice and I am comfortable referring to him, and Nissa, of course! I’m very satisfied. Gary in finance was very patient because it was my first time buying a car, I needed to make sure I understood everything 100% ~ I told him I would keep him there till midnight if I had to! LOL! I went to another Mitsubishi dealership earlier that Saturday & I walked a away for a reason. Great job to the team at Big Two! Nissa, I see big success for your dealership because you work with high values and integrity.

Had my vehicle serviced here. Was given a checklist of items I should get done and wasn’t pressured into getting it all done right then n there. Very happy with the respect and customer service which was given.

They quoted me a price over the internet on a new car. I arrived at the dealership only to find that they actually honored that price — unlike many of the other dealers. We drove 4 hours to get there and it was well worth the drive. The dealership was clean, the car selection was above average and the salespeople were friendly and honest. This is a top notch dealership and I wouldn’t hesitate to purchase a car from them again!

And as the Assistant Manager’s response indicates, the bad experience I had at Big Two apparently had nothing to do with the salesperson’s abject disregard for courtesy or customer service. I guess I should not have expected to be treated with respect or professionalism. Again, I wasn’t even offered the courtesy of a chair.
Thank goodness I walked out and found the Mark dealerships instead! They were easy to work with and provided an excellent, almost painless (it IS still buying a car, you know!) experience. When the time comes for another vehicle, I know exactly where I will (AND WON’T) go.

I bring my Chevy here to be serviced & they always do a great job. Jon is my service advisor & he is honest & so helpful! He’s really a great guy & will take care of you. I recommend him all the time!

Well I had written a nice review about my experience there. However, after my car started having problems only a month after buying it… I am not too happy with this dealership. They aren’t returning my calls and I am pretty sure they don’t want to fix their wrong. My guess is they fix the cars up long enough to get them off the lot… after that it’s your problem. Customer service WAS great but the girl who sold me my car no longer works there a month later. Be WARNED!!! Double… no TRIPLE check the car with a mechanic before you buy it.