DiBella’s Old Fashioned Submarines

This evening I visited Dibella’s Subs on Reynolds road around dinner time. Upon arrival I was greeted by a great big sign, boasting: «GET ANY SUB AS A SALAD!» Accompanied by three beautiful photographs of salads. As I approached the sandwich line I was greeted by an extremely unfriendly employee who seemed unnecessarily put off by my asking for a salad. Her response being, «it’ll be five minutes» accompanied by a dramatic stomping-​away-​routine. When she returned about three minutes later with a bowl full of lettuce (a task which I cannot imagine would ever have required five minutes to complete) she proceeded to treat me like an idiot as she rushed me through my order (even though there was only one person waiting in line behind me), denying me the opportunity to get any meat on my salad, and forcing me to get roasted red peppers against my will instead. Additionally, she looked at me as if I had spit on her mother when I dared to ask what kinds of cheese they carried. As she carelessly threw my salad down on the counter in front of me, her final words were «we don’t really do salads here, we’re a sandwich shop». In conclusion: Terrible customer service. Terrible false advertisement. Terrible salad. Will not be returning.

Good sandwiches. Sub-​par service. The give-a-s$&t factor was low. Waited 5 mins for our sandwich maker to finish mopping the floor before serving us, we were the only two customers in the store. A second sandwich maker appeared from the back room and he was more helpful.

subs are great service sucks — don’t know what’s changed in the last few months but the wait time is now painfully slow — I’m talking 10 mins for a basic sub when only customer in store — didn’t use to be this way

If you are tired like subways, I can guarantee this is the spot to go to. The subs are huge and delicious. The restaurant is clean and the staff is friendly. I love going here for lunch!

Amazing bread with veggies of your choice for vegetarian like me price is lower than subway on some. Great ingredients I have visited their other locations as I am from New York where they started

How do they stay in business? Food is awful and overpriced. I never see anybody in the parking lot now I understand why.

I absolutely love this sandwich shop. Need a recommendation? Try the Godfather on everything bread. It is a wonderful flavor explosion. Service is fast and the employees are very friendly.

DiBella’s definitely has some of the best high-​quality fresh subs around. Unfortunately this location is not up to par. The food has always been enjoyable (4 stars), however, the service is extremely lacking (1 star). I don’t know if their employees could be any more lethargic. Even at lunchtime they have no sense of speed or urgency and always seem to be understaffed. Last time I was there, we left while waiting in line for 10 minutes when we were only one of 2 parties waiting! (The guy behind us in line did the same and left too.) We might have waited a bit longer, but the staff neglected to even acknowledge us.

I am glad to see DiBella’s finally made it to Mentor! I first got exposed to their subs some years ago in Rochester, NY as a student. Prices have gone up and the subs got smaller since but the quality is still the same. The best part is their bread (I like sesame bread in particular). The bread holds the meats and fillings well and will not fall apart (unless you get the Meatball Sub). The meats are fresh and plenty. My favorites are Godfather, Old Fashioned and Italian Meatball subs. The tried the Buckeye also but I thought roast beef was too salty for my taste. I posted a menu out there for you to check out and help you decide beforehand. They will give you a ton of choices starting with a choice of bread, warm or cold, and many condiments. If you are new to this place, it can be overwhelming but servers are very helpful and friendly so you will be ordering like a pro before you know it. For me, the best value is to get a Medium for about $ 7 or a large for $ 2 more and share it with someone. Try their oil dressing; it is tasty without being oily. Plenty of parking and the dinning room is never overly crowded. Service is pretty good but definitely slower than Subway or Quizno’s but it is a lot more filling and satisfying to get a sub from DiBella’s.

Yum! First sub I ate in years that actually tasted like a good Jersey sub :) The place was clean, and two out of the three servers were friendly… the other one began my order than disappeared leaving the two friendlier ones to finish up. I will return there if my subs always turn out that good.

Quizno’s with better bread and 20 questions you have to answer just to order a sub.
Not bad, just not memorable.
I ordered a small dagwood and it was pretty tasty and big for being a «small». Lots of meat, including turkey and corned beef. What I can say is that not one of the tastes really stood out. It really just tasted like miscellaneous meat on yummy bread.
Back to the 20 questions part: Be ready to pick from toppings galore spewed from the mouths of the helpful employees. I had to sit there and think about all the meat, cheese, bread, peppers and condiment options for at least a minute or two while I felt bad for taking a while. Not a great situation if there’s a line, but there wasn’t, thank goodness. And the menus on the wall? Not really all that helpful.
The dinning room itself really didn’t have much to make you want to stay and enjoy the $ 20 you just dropped on two sub combos. It’s a shame because you really wait a while for your food, too.
Again, DiBella’s wasn’t horrible by any means, but it just wasn’t a place I’d be clambering to get back to. I’d rather spend the money on two delish, fresh subs from Bogtrotters in Ohio City. Local, baby.