Hertz Rent A Car

If I could give them zero stars, I would. We usually use enterprise, but gave them a try this time. When we went up there to pick up our SUV, they tried to change it from what they said they would give us, but did eventually cooperate. Then when we returned it, we accidentally left a luggage in it – funny thing is, when we went back the next day, they only had my husbands bag. The Vera Bradley one with all of my stuff, make up and belongings was missing and no one had seen it. The manager was rude and refused to help or even check around. Will never use any Hertz again and will encourage others not to do so as well.

No wonder all the no 1 star ratings. This Hertz in MEM is the worst and this is coming from a gold member. No cars, this is the third time in a month. Don’t bother with reservations, reservations are no help here. They can’t even project how long the wait is going to be… well it’s going over an hour now… so disorganized

Absolutely the worst experience I have had renting a car through Hertz. Considering how much I travel that is quite an accomplishment. Congrats!
I rented a Premium Car and was alerted that my Maxima was waiting for me. 30 minutes later I received another alert that it had been switched to a Mini Van… um, that’s not going to work.
I get it… it happens. I guess some dude arrived before me and decided to jump in my ride. I’m a President’s Circle member so I just picked another car in my section. I go to check out and I’m told there is a hold on this vehicle. I turn back around a jump in another car. Nope… there is a hold on this vehicle too. What the hell… I didn’t see an assigned name on any of these cars.
Now I need to go inside so they can tell me what vehicle is available to me. 30 minutes later I’m finally out. I guess they «hold the car» for certain peeps, but my status didn’t pull enough weight.
Next time I fly to Memphis on business I will skip Hertz and forego the points… plenty of other options…

Just, awful. After confirming my one-​way reservation from Chicago to Memphis with a Hertz employee at Chicago’s Midway Airport, and signing an «estimated charges» receipt citing an agreed-​upon price, the folks at Hertz-​Memphis informed be the charge would be almost double that because it was a one-​way reservation — they claimed it was not Hertz’s fault that the Hertz employees in Chicago failed to recognize this mistake in the reservation and they refused to reason with me. The Memphis counter manager exhibited a sick, sociopathic pleasure in watching me lose my head over this one. He proceeded to lecture me on «personal responsibility» — ironic, considering it was his fellow yellow-​shirted Hertz employee in Chicago who messed this entire reservation up. I explained that I would be freezing my credit card in order to avoid this unjustified, new amount and he just smiled and nodded, assuring me that wouldn’t matter since Hertz already had a hold on my account. All I can say is thank God for American Express, where the customer always wins. I said I wouldn’t pay it and I sure as hell didn’t. Suck it, Hertz!

I am a Gold member, I arrived after midnight from a long day of flight delays. No name on the board, so I go inside wait in line, then told to wait in another line. Was given no explanation. Talked to the person waiting next to me, a regular at MEM, they have no cars! Really long long wait, no organization. Sounds like a normal Monday here.

So we made a reservation, paid over $ 200 for a rental car for 2 ½ days, arrive at the counter and are told to have a seat because no cars are available. WTF! The two disinterested counter staff were less than helpful. We waited 75 minutes for a car we reserved and paid for. They tried to do the bait and switch with us too after we gave them hard time. From thin air the had an economy car we could have immediately. No thanks, we paid for a full-​size car. Amateurs! No wonder every other car rental counter at the airport had a steady steam of happy customers coming and going. Not us, we sat there like dopes waiting for our car. Never again Hertz!

Why make a reservation if there will be no cars available? I had to wait a long time for them to get a car ready for me. They explained that they didn’t have anymore midsize cars I prepaid for via Hotwire. They then offered me a downgrade and explained I could not receive a refund on the price difference. On top of that the customer service was poor. They could really care less. The reps explained the difference between the midsize and downgrade is 3 – 4 $ per day. I was scheduled to have the car for 9 days so we were talking around $ 30 they should have refunded. Instead they offered me a $ 5 coupon that I could not use on the current rental. WTH?! My experience with Hertz has been negative all over the country. Must be trickle down effects from management. Not a fan!

I have rented from Hertz on several different occasions, usually through an online agent such as Priceline, and have always been very satisfied with their services. However, on this occasion, having gone through Priceline, I arrived at the counter and the counter person continously interrupted assisting me to help another person assist a different customer. Resulted in a very poor experience.
That was just the beginning. Since I am stay in Memphis and don’t have a return flight, and because I am fiscally responsible and do not have or use a credit card (if you don’t have the money, you don’t buy it) apparently they figure that you are not as trustworthy as someone who flies in to the city.
They require 2 other forms of identification such as phone bill, cable bill, utility bill, or recent pay stub. Now since the rental was prepaid and they could put the deposit on the debt card, and most reasonable pepple do not typically carry those other items. They refused to rent the car.
Nice job Hertz. No integrity and thieves as well. I will never rent from them again and I will tell everyone I know about this.

My experience with Hertz was better than expected. The counter agent gave me a chevy impala for the same price of the mini van I had reserved. This was a business trip so I took no coverage or gas option, and I clearly knew the charges leaving the facility.
The return was hectic, not on their end but due to leaving my bag in the back seat of the car and making it to TSA! well I had to factor my flght time and the time it took to get my luggage and I was able to go back and ask an attendant. Miss Theresa was very urgent in her delivery to get my backpack from the rental car and got me back to fly out on time to Phx.
Great service
4 STARS

Absolute worst car I’ve ever rented. Only good thing I can say about this place is that the counter clerk was nice and knowledgeable. The car that I got should have never been available. It had front end damage, the bumper was partially off, the inside smelled like 18 packs of cigarettes had just been smoked in it, the light cloth seats were so stained it was disgusting, the steering wheel was sticky, the alignment was off and there were crumbs everywhere. I brought these things to the booth attendants attention and he just joked it off. So I drove away headed to Little Rock and could not take it anymore. I called Hertz 800 number and was able to swap the car out for another at no cost at the LR airport location. The difference was night and day. Maybe because I used hotwire and got an awesome deal on a full size week rental they thought I should get that crap car in Memphis. Never again!

Completely different experience this week.
Everyone I encountered were extremely friendly.
I received a clean, smoke free car.

The girl at the desk, I think her name was Andrea, was very nice and took great care of getting me a comfortable car. She answered all my questions and even pointed me in the right direction for signing up for a frequent renter program, which I will be signing up for. The car, which was a 2013 Honda Civic, was in great condition. The shuttle to and from the airport was great. When I returned the car, the same girl whom I rented from, greeted me at the door and made sure everything was alright and got me on the shuttle to my flight.

Shuttle buses are slow and infrequent

The staff took good care of me. I was very grateful and thankful. I had a few «hickups» and they took care of business.
Thank you, staff!

Suzetta W. and crew always goes that extra mile. The shuttle for the airport leaves every five minutes. Its about 3 miles to the terminals. In Feb. 2013 all rental car facilities will be moving from Democrat Rd. to the airport.

The shuttle doesn’t come by very often and it’s a bit of a ride to the facility. I got in my car quickly and left. This is what I usually do as a Gold Club Five Star member. Apparently that was a mistake here. When I turned the car in I got the 3^rd degree on a chip missing from one of the plastic ground effect pieces. Also, although the gas read full she said I hadn’t filled it enough as it should be above full.
If they treat a regular customer like myself that way who knows how they will treat you.

The shuttle is inconvenient since it doesn’t come very often and the service people behind the desk do take quite awhile to get your vehicle for you. Other than that, it’s a normal car rental service. Prices are comparable to the other 4 that are on the same street.

There’s a shuttle that usual comes often. Service is usual good but sometimes slow. Gold membership is great because you skip all the little things at the counter. The car seems to have gotten better and less worn out.

Staff were friendly but cars were dodgy.
The driver and the staff were friendly, but the counter people kept pushing Hertz’s lame GPS system. When we got to the car it was pretty new, but covered in scratches and marks. And worse still the car was from out of State, wayyyyy out of State, and it’s inspection stickers were expired.
The next car they gave us was dirty and worn, with stains on the upholstery, and high mileage (for Hertz). The next day when I got in the car and the whole arm rest on the door came off, same thing happened on the passenger side. Plus, the car handled like sh*te.
I’ve rented cars from other Hertz locations and have always gotten nice cars with low miles. I’m surprised about the quality of cars here, and I wouldn’t go to this location again.

Had to do some business and had to rent from Hertz 2 times. My experiences with this place is hit or miss. Upon exiting the airport you do have to catch a shuttle to their offsite location. The fortunate thing is unlike some airports, this offsite area is about a 5 minute ride.
Both times I’ve been here, the people were nice and friendly. Willing to go out of their way and one person working behind the desk, I felt sorry for her because the woman she was helping was making a lot of unreasonable request and asking a lot of dumb questions. I give her kudos for not blowing her top because I was steamed just listening to her.
Prices here are cheap. I was paying about $ 24 a day for a compact with unlimited miles. The first car I got was a new car and really nice to drive. Had power everything. The second car I got, POS. No Power anything and smelled like someone smoked in it.
The only negative that I have is exiting the place can be a pain in the butt. Both times I had to wait like 20 minutes once I got to my car because there was only 1 gate attendant. They could have cut this time in half if they had 2 people working the gate. So for that they get –1 star.
But overall a good experience, would rent from them again, just not when I’m in a hurry. 3 Stars for Hertz Rent A Car.