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This location has great prices and the majority of the staff are helpful. The floor staff are definitely knowledgable about their items and are always ready to lend a helping hand, but the front checkout employees seem to have less interaction with customers and are withdrawn as they plant themselves and stare at customers with crossed arms, as one woman leads you to the self check out.
Dave C.
Place rating: 1 Melbourne, FL
Contracted with them to do a flooring job at my home. Process for scheduling the install and picking materials was slow and cumbersome. Product was delivered to garage, so the first install date failed because the floor hadn’t acclimated to the indoor temp. Second install attempt failed because the product was defective. Additionally, was charged extra for floor prep, after already having paid for labor and materials a month prior. Tried to call store, phone just rings and then hangs up. Simply terrible. Avoid at all costs. Will be looking for a local contractor. UPDATE11÷3÷15 — Ten weeks after paying, and still waiting for this job to be done. Called the store manager, no callback. Emailed and called the installation manager, no response. Just sitting here, waiting.
Ken C.
Place rating: 3 Melbourne, FL
Hard to believe how much I have spent here. Appliance and building supplies. Wish we had a Lowes closer. Seems like I always get the clerk who is in a hurry to take their break. When this store first opened their customer service was head and shoulders above the store on 192 but now it is about the same. Still going to keep going their because they are so close to my house. My wife just bought a new oven. Delivery guys were very good.
Jan M.
Place rating: 4 Daytona Beach, FL
Always have what we need. Good chance of finding someone to help. Convenient, clean & organized. Be sure to check the end caps for sale items
Michael M.
Place rating: 4 Orlando, FL
This is a great store with a great selection. Yeah the staff is not so helpful but its a big box store and customer service is usually non existant in these places. Thats why things here are so much cheaper. I would have given them five stars but I gave them one less because they dont carry Snow Cap. Home Depot please start carrying Snow Cap so I dont have to ever go to Ace again. I hate the extra stop.
Virginia F.
Place rating: 1 Boca Raton, FL
I’m with John on this one. My partner and I were looking for Black Friday deals since we need to lay down 760 square feet of berber carpet and this is the closest one to the house. First, there was just one person in the carpet department; no one else could help us. Then, when Shirley was finally free, we told her exactly what we needed and the carpet we wanted. She just sat there looking at us. We had to ask her to calculate the approximate cost. She calculated the cost and I asked her if there were any sales or discounts since it is black friday. She just looked at me for a moment and said that installation was $ 37. That was it. She asked me what I wanted to do. I responded that for the price she quoted, my partner and I could lay down the carpet ourselves. Why someone would reject a carpet job of 760 sq. ft in FL where most people have tile is beyond me. At my Home Depot in Boca(Glades/441), they would have thrown in the pad for free and a free consultation to make sure the rooms were measured correctly. They would have gone out of their way to make sure we gave them the business. My only guess is that this particular Home Depot must do so well, they can afford to turn away carpet installations.