Metric Cab, Inc

Right on time! On Saturday I scheduled a 5:30 am pick up for Sunday. Received email, text and phone confirmation. Cab was at my house a few minutes early, very clean, and driver was quiet and professional. Flat rate to Logan is very competitive. All around a great experience.

My wife called them the night before and made an app’t to get a ride to the airport at 6am next morning. Next morning: no-​show and no answer at the number she called to reserve the night before. Sometimes you only get one chance and that was theirs.

This taxi service has been totally reliable, including at 3 in the morning. Drivers are competent (and thoughtful – one brought us a bottle of water); cabs are clean. I am very happy with them

I’d never worked with this group when I called two days ahead for an early ride to Logan Airport from Melrose, MA. I liked making an online reservation, and received both an email and confirmation phone call within minutes.
I went out front of my apartment 10 minutes prior to my reserved time and my driver was already parked, waiting patiently. We took off with no complications and he took the route I had in mind. He also asked for my airline and knew the corresponding terminal.
My pleasant driver offered me a choice of radio station, and put the air conditioning on which was great. He also told me to let him know if it gets to cold inside the car.
I had a comfortable ride to Logan from Melrose with a flat fee of $ 40. When I checked out, my driver mentioned that he had a great boss. I would highly recommend this company.

Good service, punctual, courteous, nice car, nice system for making e-​reservations, good response for confirming reservation, reasonably priced – for a nice early early morning ride to Logan airport — thanks, Metric!

Dude, what the hell? Why so many negative reviews?! I think this company is great!
I have used metric-​cab at least 7 times to go to Logan airport and once back from Logan. I had 5 different drivers total, except for one quiet driver (quiet but wasn’t rude) i had good conversations with all of them. They never missed my appointment the latest they ever run past scheduled time was like 8min which was no big deal. I’m quite confused why there are so many negatives because i never had negative experiences.
People need to understand taxi drivers work around the clock some easily work 12+ hrs a day. Anyhow, regardless the reviews I personally had good taxi experience from this company and I plan to continue using them. Also they do have the lowest fare around.
Now my housemate uses this taxi company too.

NEVER EVER USE THIS CAB COMPANY … EVER!!!
I called them the night before for a ride to the airport at 9:30 in the morning. They took my name, phone # and address and said we were all set for a 9:30 pickup. My kids were so excited to go to the airport because we were flying out to visit their grandparents … we thought. 9:30 comes and goes. I call the company … busy signal. I call again. busy signal again. I finally get through and THEY HAVE NO RECORD OF MY RESERVATION!!! They can’t send someone out for another hour! He asked me if I was sure that I was calling the same place with whom I had made the reservation. I told him that I had just used redial!!! (I’m getting angry just writing about it.) If you have somewhere you need to be at a certain time DO NOT EVEN THINK ABOUT USING THIS COMPANY!!!

I called for a ride into Boston today because the bus I was going to take never showed up. I was 4.7 miles away from my destination, and the navigation system on my phone said it should take 16 minutes. I called 40 minutes before my appointment. 20 minutes later, the cab’s there, fantastic. The driver didn’t know where Beacon Street in Boston was — less fantastic. I texted to let the person I was meeting know that I was in a cab, and looked up to find the cab on the on ramp for 93 instead of on the untrafficked surface streets. We sat in bumper to bumper traffic barely moving for an hour. That’s not an exaggeration. This was an hour long cab ride to go 4.7 miles. Eventually I wound up calling and canceling the appointment and asked to be let off on the first surface street the driver reached — and he kept driving, and kept driving, and kept driving.
I’m really thrilled with the $ 42 fare for something that all the taxi calculators are saying should have been $ 22, including tip.

Not sure why the ratings are so low. The worst ride I had was like 4 minutes late, the driver passed my house to the end of the very short street, and he didn’t have a receipt. But they always get me to Logan on time, and the fare from Medford is the best.

Concerning the issue with my father passing away, the driver failed to show up and it cost me 1000.00 to rebook the flight. The manager sent me a private message claiming not to have any information concerning the issue and that I possibly made a mistake and called the wrong company. However I have the text from Metric Cab and if I call that number back it is METRIC CAB CO.

If you look at other reviews it is clear that you guys are not professionals. But with your reply it is also clear that you are shameless liars. I only called back to tell off your disgraceful employee after he cursed me and hung up the phone. As for your extremely delayed service I believe there is no need for my review, other reviews speak for themselves. Rather than working on repairing your image on Unilocal,work on your employees and companies work ethics. Very poor.

Called this place a month ago for a 6 minute ride. Told me it would be ten mins to get a cab. Took 45 mins. Then the cab gets here and sees us coming out and decide to honk his horn like a jerk. Then takes us a long way to get more money. Certainly won’t be calling here anymore.

Everything negative you read about for Metric Cab is true. I wanted to give them the benefit of a doubt and give them a try. What a big mistake it was. I reserved a taxi well in advanced to go to the airport. The taxi was a no show at the 4:30pm time I requested. Not only did I not get a phone call, I was left waiting to no avail. Apparently, the driver assigned failed by not giving himself enough time to get to my residence, and further compounded it by not reporting to the taxi dispatcher his delayed arrival, and furthermore did not communicate it back to me. I tried repeatedly to call the telephone number, but no one picked up and I got an answering machine with no call back. Needless to say, it was an extremely frustrating experience for me – I can’t imagine how other customers must have felt in similar situations.
Thankfully, I had a backup plan to get to the airport in case this failed, which it did. Someone did text me after the fact to convey their sincere apologies, but by then, it’s too late. Missing a flight is a fairly expensive proposition in exchange for a complimentary ride to make up for a lack of service, lack of communication, lack of arrival (no show), and of course lack of punctuality.
It’s been my utmost displeasure of ever thinking to try this service. I suggest folks to avoid this taxi service at all cost unless they’re right there in the neighborhood already waiting for you. Otherwise, you’ll be a very unhappy customer.

Called for a 5am van to the airport and thought it was all set. The van never showed up and I called their phone (which is advertised as ²⁴⁄₇) multiple times and they didn’t answer. Could have missed our flight if we hadn’t been able to call an über. Never using this service again.

Uh this place sucks. My family always used Arlington Yellow Cab to get from Lexington to the airport and decided to switch it up just this once because we need a van. Horrible choice. We ordered a van for 4:45am pick up and no one ever showed.
Additionally their phone line at that time of day is just leads to voicemail, how is that helpful?
This is completely unprofessional and we had to scramble to find a way go get to the airport ASAP. Not how anyone wants to start their vacation.
Wi never use them again.

Promised a flat rate from Woburn to Logan. Because he picked me up a couple of street out of the town, he informed me AFTER departure that the flat rate was not valid. Ended up paying 80 $. No worries, I’ll survive but I would have gone without him yelling and screaming at me to make his point! No class whatsoever. I forgot, he was 25 minutes late to pick me up!
UPDATE:
On the 21 of November, Michael K. of Metric Cab replied to my post publicly giving my personal address where he had to pick me up and still argued that I advised me of the charges. This is not the issue. I was advised AFTER the fact and this was the problem, along with the fact that he was not polite.
Obviously, with this company, confidentiality is the least of their concern and the client is ALWAYS WRONG!!!
Well gentlemen, you lost me as a client so you can argue all you want, I’ll simply use another more respectful shuttle service!

Called the night before I needed a 5am pick-​up to the airport, and spoke to a professional friendly guy. The cab was there right on time, and with a flat rate, there were no questions. Will definitely use them again!