Sunoco Ultra Service Center

Terrific customer service during what was my first experience here (beyond getting my state inspections here the past couple of years). The requested work on my older vehicle was completed in the timeframe promised and at a fair price.
But it was the great customer treatment that I received at this establishment that earns it a fifth star. I’d arrived with a book to pass the time understanding the service would take a couple of hours. As I live nearby, Phil readily offered to shuttle me home with a pick up later if needed. I took advantage of that and, while my car was being serviced, was able to make great use of the time in what was a precious day off from work. This may seem a small thing but I haven’t had it offered elsewhere in this area, and it can make a huge difference for those of us one-​car families who often put off car maintenance because of the inconvenience. It felt like an almost ‘old fashioned’ community spirit that I for one greatly appreciated. I will be back when needing further work.

I went here to get inspected, and my car didn’t pass. The mechanic showed me that my struts were leading fluid and had to be replaced. At that point, Phil came over and said he would help me. He called their supply guy and said it would be $ 235 for each of the Struts.
He told me if I got my own, that their mechanics would install them. So I found them for $ 80 each on Amazon, and saved over $ 300 :)
Besides being helpful, he was very nice and took the time to explain my options. I’ll be coming back here for my future car maintenance.

This Sunoco is large and it has three sets of six pumping stations! Its A rainy day in Virginia but the carport over all of the pumping station is awesome! Thanks Sunoco
It has the potential for getting really crowded but I’ve never seen a huge line even though it is located on a very busy intersection. There is a Shell gas station around the corner so that might be why this location ever gets crowded. It’s so big and clean and the market is also nice and clean and well organized. All gas stations should look like this one.

As far as my experience goes, the mechanic team there is the best. Phil has helped out my entire family and the array of issues our cars have had (Acura, Ford, Infiniti). I went in today to see him for the first time, asked for him by name, and he came right out and had me pull my car up to the bay. He then ran some scans based on the issues I told him and laid it all out for me, advised me on a starburst that I recently got on my windshield (and gave me a company he recommended), and a couple of other issues. I basically harassed him with all my questions/​concerns and got straightforward, honest advice and it cost me NOTHING. He was a really big help, and one of the other mechanics even came over and gave some input. Did I mention this was at 4:00pm in the center of McLean? Busy time, and they were that helpful.

I almost got my inspection done at my usual place. I left my car all day and they never got around to doing it. Instead of taking it back, I took it to Sunoco per a friend’s recommendation. Chris told me that I did not need a tune-​up or any belt changes or any of the other almost $ 500 in charges that the other place said. I simply needed new front tires. He even gave me the website where I could buy them directly and have them shipped. Yay!!! I am definitely a fan. I will post more when I take my other car in.

Had issues with my car, and this place was actually honest and did not nickel and dime me! I feel well taken care of :)

I agree with Sarah and others below! I’ve been here only once for an inspection and they think that just because I’m a woman, they think that I don’t know anything about cars. I can do just about anything that doesn’t require a lift, hoist or more than one set of hands BY MYSELF. However, they failed me on things that were clearly working just fine! I’m not even going to this spot for refuels again.
AVOID!

Phil always goes out of his way to make sure my car runs smoothly. He and his staff take care of it efficiently and with great care. He treats me as if I am family.

These guys are great! I am not understanding the bad reviews. The lines are short, the gas is less expensive than the rest of McLean, and Phil (the super mechanic) is treated like everyone’s family member by loyal customers. He is clearly extremely knowledgeable, pleasant and an honest guy. I sat at the shop for a few hours waiting for my car to get done, and I saw him repeatedly be greeted like a long lost brother. The mechanics are also meticulous. They wear gloves, are clean and are very careful with your car. I trust these guys!

NEVER go here for anything beyond gasoline.
There is a reason there are never cars lining up here for safety inspections. This place did not pass my car for two very minor reasons and gave an estimate of over $ 1000 for repairs. I took my car to another station in the area, got an estimate for $ 250 for the same repair and was told that my car should have passed inspection in the first place. I will be happy to see this place close down!
This is the Sunoco right off of Chain Bridge RD and Old Dominion Dr.
There gas prices are pretty cheap, but I wouldn’t be surprised if they water it down…

Don’t go here for safety inspections, especially if you are FEMALE.
After noticing at the last minute (of course) that my safety inspection was about to fail and I was leaving for vacation the very next day, I came here for a safety inspection.
They failed me on stuff I SHOULD NOT HAVE FAILED (I checked with my personal mechanic and my car inclined hubby). Hubby was pissed and said never again will I go by myself and never again to this place!

Situated at an intersection in Mclean with 2 other gas stations, and somewhat of an underdog. I like this place, but not for gas. This is my go-​to spot for DMV car inspections. They have an inspection bay that has never been occupied the various times I’ve been there, whereas the BP seems to always be crowded. No waiting, no wasting time, enough said.

this place gives me gas… its good for gas, but I’ve never had to get any other service at this place.
Gas prices are usually competitive in the area, this place usually has cheaper regular, but more expensive premium and plus.

AVOID! There are a lot of service stations around here, pick any one other than this if you want anything beyond just a re-​fuel.
I left work early one Friday to get my oil changed, turned up about 45 mins before their oil service ended, and was told to come back another day — there wasn’t enough time. The guys were just sitting around doing nothing.
Stupidly, I came back the next morning and asked for an oil change. The person’s reply was «well… what kind of car is it» aka «is it an easy job». He was young and completely disinterested. I have a common make of car so that was no big deal. Twenty mins later or so it was done, yay, so I paid and left. About 60 miles driving later the whole engine was putting out smoke — I looked under the hood and the oil cap hadn’t been replaced. Nice job, guys. Nice job. I had to go buy degreaser and clean up the whole engine. Fun.
I spent 10 minutes of my life adding this business just so I could write this 1-​star review. Don’t let my effort be in vain — avoid this place!
(Also, on Sunoco’s website «McLean» is listed as «MC LEAN» and «Chain Bridge Rd» as «CHAINBRIDGE RD». They can’t even get that right!)