Liljenquist & Beckstead

I wish I could give this place 0 stars. I went to this place to have the leather strap on a diamond Rolex replaced. Having called ahead, the salesman assured me this service is possible on the spot. Upon arrival in the store, the same salesman with whom I spoke completely scratched up my watch and damaged my brand new replacement lizard strap. At first, he tried to tell me that he didn’t damage the lizard strap at all and that it was in this condition to begin with. When I showed him other new straps that I had also ordered, he offered to «fix» the strap with shoe polish. I ended up having to leave the watch overnight to have it completely refinished to remove the scratches which were considerable. Very pathetic and unprofessional service (the salesman in fact admitted to being unprofessional when I picked it up). Bottom line, don’t take your precious jewelry to this place for any repair whatsoever. At best, this place is a sales venue only.

I purchased a watch for my fiancé from an online vendor, I thought it would be wise to bring it in for an appraisal. The team here was extremely kind and really helped me get out of a pickle. It turns out the watch purchased was a fake/​basically all aftermarket. I would recommend this team for their appraisal services to anyone.

Went in to just look at a Rolex and ended up Buying. They are very professional and had a great selection. Didn’t take a second thought .Ended up also buying a diamond neck less for my wife. Quality and Prices are very competitive. Would recommend

I walked into the store today to look at one of the watches that I have been itching to buy. I was greeted by Fred A. who immediately found and showed me the watch that I had in mind, with only a brief description from me. He was pretty knowledgable about the time pieces, and went out of his way to accommodate me. There was no pressure from him to buy or rush or push me to do anything. If you are looking for a pleasant shopping experience I believe this store particularly Fred is the go to guy.

Sherrelle has assisted me in acquiring jewelry during multiple stages of my life, from my right hand ring, graduation watch and now wedding rings. I trust her honest opinion and when I stop in to say hello, I always leave with sparkling, cleaned pieces…
I am very appreciative of the years of professional, courteous, personal service from Sherrelle. She’s definitely the biggest jewel in the store!

I love Liljenquist & Beckstead! Everyone is so friendly, knowledgeable and very helpful. I have worked with Sherrelle for many years. She is very loyal, trustworthy and sincere! This store offers more than just beautiful jewelry. They carry Rolex, Chopard, Bulgari, Roberto Coin and more. There new store location is stunning, showcasing everything so beautiful right at Tysons Corner.
If you are looking for a quality jewelry store, friendly sales people and great customer service, than you have found it!

First of all, for being in the Tysons Galleria and marketing itself as a «high-​end» jewelry store, this is a joke. The sales associates are déclassé and honestly extremely unhelpful. I guess it trickles down from management since the manager Denise knows absolutely nothing. She does not listen about what you’re looking for but instead just pretends to listen since all she wants is a sale. Do not fall for her tricks!
I guess the store must not be doing well for them to resort to tricks to get you to come in and try to buy some of their heinous jewelry. Save yourself the trouble and take your $$ elsewhere. Honestly, the jewelry counter at a Nordstroms would be better than this shill.

I had the store help us with my husband’s wedding band after major crises (due to other inadequate jewelers) could not be avoided 2 days prior to our wedding. Bonnie helped us and was great. She assured us the ring we ordered and had over-​nighted to the store would be sized appropriately by their jeweler who has apparently worked on the Harry Winston diamond. As I wouldn’t be able to put into the day-​of activities on my wedding day to travel 2.5 hours to pick the ring up, my brother went and got it for me. I put the ring on my husband’s finger during the ceremony and noticed it seemed a little too big. My husband being considerate of my angst for the ring was kind and said it would be fine, we’d deal with it another day. We then went home, to FL, and after a month of wearing it he said it fell off completely while he was at work. I went to another store to see what the size of the ring is and found out the jeweler NEVER SIZED IT! I spoke with Bonnie again, she told me to send the ring back to them and «they would take care of it.» I asked her for further documentation for the adjustments to the ring. She complied. I sent the ring back via UPS and called just now to verify the ring had arrived. A foreign woman, with a fairly heavy accent answered the telephone and when I asked questions like «did the ring arrive?» «when will the jeweler be able to look at it,»? «when will Bonnie be around so I can speak to 1 person only»? the woman on the phone became very curt and rude to me. She said she will have Bonnie call me in the morning without verifying my name nor my telephone number. When I called back to speak with the store manager, the foreign speaking woman answered the phone again and was rude again! I would have taken my well-​deserved money elsewhere! I’ll never consider this place again. All I know is if the ring doesn’t fit perfectly when it comes back to me, I may have to drive from Daytona to VA just to make sure things get done correctly. So sad the most important piece of jewelry I’ll ever give my husband is being treated like a piece of tin. VERY DISAPPOINTING!

My cousin and I went to buy a Rolex for her fiancé yesterday. Mark was quite possibly, the MOST AMAZING salesman ever! He was definitely concerned about helping my cousin find the perfect watch, whether it would be at that store or not. Mark even called around to other stores in the area for us. He also does some beautiful gift wrapping! Mark is definitely amazing!!!

I’ve been to Lijenquist & Beckstead several times over the years. They definitely have some decent staff, particularly the redheaded woman whose name I do not know. They’ve always been relatively courteous and without hesitation verified the authenticity of my unusually inexpensive second hand Rolex (though i’m pretty sure Rolex dealers are required to do this).
However other staff members have struck me as slightly condescending, perhaps this is because as a younger gentlemen in my 20’s they may not consider me to be a serious purveyor of fine time pieces. Slightly concerning for sure, since we’re in DC and there are plenty of us younger folks with very respectable incomes.
Anyways, my father who lives in the sticks (western NY) surprisingly purchased a 1950’s era Omega Seamaster, when he was a young buck in the Navy ($ 80 dollars allegedly!). As my interest in watches grew I encouraged him to revive his watch and have it serviced by an authorized Omega dealer (not many in his locale, if any). So I turned to L&B at Tysons II for its first proper servicing in a half century.
The folks there provided me with a quote for a standard cleaning and service (~500), they additionally noted the dial and hands were damaged by precipitation/​water and suggested a dial refurb as well as installation of a set of new hands. The whole shebang was to be ~700ish. I’ll admit when I dropped the watch off it took me about a year to make a decision to go ahead with the service/​refurb. Nonetheless, to their credit they certainly had my watch in safekeeping for quite sometime and didn’t sell it on Ebay. Eventually I took the plunge and decided to go ahead and spend more money than the watch was worth to save it for future generations and continue my fathers legacy.
From the time I approved the repair, til the time the watch actually came back was damn near a YEAR. I had to make several inquiries into the status of the service. I think this may have just been a cautious approach to ensure I was serious about getting the watch serviced, and to establish i’d actually pay for it.
Anyhow, I approved not only the service, but also the dial refub, and the fitment of new hands. When the watch finally came back, they only serviced the watch, standard cleaning/​service. The dial was not refurbished nor were new hands installed. Slightly disappointing, to say the least.
To L&B’s credit, they did install a new hesalite crystal and crown (at some point in it’s history an non OEM crown was installed). So I certainly believe the service was of high quality, no doubts there. Also, they only charged me for the service/​cleaning, and not the full amount.
Unfortunately though, the case was not polished, as mentioned the other service options I requested were not performed. Again, i’m sure the service was great, but receiving a watch that looks the exact same as when you dropped it off is disconcerting. So in the end, the watch will survive and function fine for the future, but looks as beat up as it did when I dropped it off.
I recently took my Rolex Turn-​o-​Graph to an independent Certified 21^st Century Watchmaker at Herndon Watch & Clock and was thrilled with the results. Please see my review. It was cheaper, better, and came out FANTASTIC. I’d recommend Herndon W&C for your needs, give a local business a shot. Watchmaking is a dying craft, and I feel in every respect it is better to support a local small business that is employs a craftsman, in an industry that is dying a death worthy only of print media!
Support your watchmakers! Go Local!

I bought a Breitling Navitimer World with them, and it malfunctioned less than a year after the purchase. I left the watch with them for repair on November 4^th, 2011. After calling to ask why it was taking so long, I received a message from someone at customer service saying that the watch would be at the store on the 26^th of December, only to arrive there and come back home empty-​handed. Until today (01÷03÷12) I haven’t received the watch back. Poor customer service.

Horrible customer service. The salesmen were rude and only wanted to push the sale. When I stated that I was shopping around, he clearly because disinterested in my watch inquiries and simply left. They have to realize that with expensive purchases like a Rolex, someone isn’t going to buy a watch on the spot. I understand that you get commission, but I’m not going to pay hundreds more as if I’m an uninformed buyer purely to make you a quick buck. PRIOR to going into the store, I called and asked what models they had in stock and what the prices were, so I could determine if their prices were competitive with other local jewelers. It’s somewhat understandable if they don’t give prices; they want to barter with you in store since MSRP on watches is very high, and selling price can be significantly lower. However, if you’re not going to give me a model so that I simply know IF YOU HAVE WHAT I WANT, it’s nonsensical and rude. I’m not going to drive 20 minutes to the mall and deal with thousands of people to see if you even have the watch I want in stock. I’m an avid watch collector with several high priced items such as Rolex, Bell & Ross, IWC, and Omega. I wanted to buy my wife a Tag Link Automatic (which that had in stock in store), but I bought it at another jeweler purely because of the salesman’s utter disregard of my interests. I hope they read this and reform their out of store communication policies, as I could have made them a decent profit and the salesman a decent commission.

We have only made one purchase here, but based on their customer service in follow up, we will definitely not return. We discovered hidden fees after dropping off a charm that they sold (although because their computer system is different, they can’t «confirm» that we purchased it there) to be repaired. In addition, when we noted our disappointment, they were not at all interested in retaining our business and –despite the beautiful store and great array of jewelry — we definitely won’t be back.
Tiffany’s has a much better approach to customer service.

Came here to buy my mom a very special birthday gift. Eric was extremely helpful and got us a great deal on a watch. We went by referral which really helped out, so definitely do your research.

This review is just for their customer service in the engagement ring department. The service was cordial at best, and I felt like an inconvenience. Not what I want to feel like when looking to drop a decent sum on a ring. Highly forgettable.

This place is as good as it gets. I spent a long long long time searching for a great engagement ring at a good price, and along the way, I dealt with numerous people in the diamond business without much success. I ended up buying the stone through a warehouse and then having the Master Goldsmith at Liljenquist & Beckstead make the ring.
The Goldsmith is named Steven Clarke. He is the man! He never complained that I had bought the stone elsewhere and he didn’t upsell me on the ring. He drew me various pictures along the way and we discussed in detail the ring I was hoping for. It turned out perfectly, except that my girlfriend had told me the wrong size. He immediately re-​sized the ring to fit her finger at no charge.
I cannot recommend Steven Clarke at Lilenquist & Beckstead enough. I realize I sound like a commercial, but it’s the truth:). By going to a top-​notch goldsmith, I feel I was able to get a ring comparable to Cartier in quality at about $ 4000 cheaper than it would have been.

Of all the watch stores I’ve visited here in the NOVA/​DC area, this is the only one where the sales people are watch people first, sales people second. Their response to my test question, if I could get on the waiting list for a Panerai 194, was perfect.
It wasn’t, «Sure thing, though it will take a while» or anything like that. It was truthful («Uh, that would be pretty useless for us to do that») and helpful («It’s a limited edition that was only made for one year some years ago. Even if we were to come across one, our regular customers would have priority.»)
The salesperson went on to suggest places to look for the Pam194, and his suggestions denoted a knowledge far and above the other places I’ve looked at. This is the one watch store where I felt like I didn’t know more about watches then the people on the other side of the counter.
The store has a wide range of watches, carrying Hublot, Panerai, Breitling, the obligatory Rolex, etc., etc. The staff is professional, courteous, and most importantly, exhibits the passion of a watch enthusiast.

Although I have only used Liljenquist & Beckstead (Tyson’s location) to handle the servicing of a watch, I was very impressed with both their selection of watches and their customer service. Even though my watch had to be sent to the manufacturer for major service, Liljenquist kept me updated on the process every step of the way and gave me an accurate price estimate at the outset.
I’m certainly not an expert in timepieces (mine was an engagement gift from my wife), but they have an extensive collection of high end watches. The staff were exceptionally courteous both times I was there, and they were neither pushy nor snobby.