Firestone Complete Auto Care

On Monday 2÷1÷2016 I had purchased 4 tires at a used tires place and the tires were in great condition 50−60% tread left on them. Me and my wife drove all day running around town and were very happy with the tires. Well Tuesday 2÷2÷16 my wife took the car to this firestone to get an inspection and the guy said that the tires only had about 3,000 miles left on them, he then inspected the car and tires and passed it. My wife drove the car home and when came back out to go somewhere the front drivers tire was flat. On Wednesday 2÷3÷2016 I slowly drove the car to the quicktrip and put air in the tire well there was a lot of air coming out of the valve stem on the side of the tire like it had been punctured. I asked my wife if she hit a curb or ran over something she said no just came home. SOMTHING HAPPEND BETWEEN AFTER INSPECTION AND AN HOUR LATER? IT’S NOT LIKELY A VALVESTEM TO HAVE A PROBLEM BECAUSE THEY ARE NOT EXPOSED TO THE ROAD. IT SEEMS TO ME THAT THEY DAMAGED THE TIRE IN IN HOPE THAT SHE WOULD COME BACK TO THEM FOR NEW TIRES OR OTHER SERVICES. AVOID THIS FIRESTONE !! THEY ARE SO DESPERATE FOR YOUR BUSINESS THAT THEY ARE WILLING TO ENDANGER SOMEONES LIFE. THAT IS SAD. AVOID!!!

I have read all of the negative reviews, but I recently went to the location for an oil change and I must admit the wait time and service provided was standard. My oil was changed about 1.5 months ago and they seem to be on par with other Firestone shops. Their was one guy always at the front desk and he seem very friendly and helpful. I came in with a coupon that would have made my oil change around $ 58, but the employee matched a previous oil change I had at a different location for $ 51. So I politely slipped my coupon back into my pocket. :-) My response is based on one visit for an oil changes, but it was good.
I will say, I have a slight oil leak and I am not sure if they noticed it or not, but I wished they would have mentioned it.

This was my favorite auto repair place for many years. In the last few months they have had three different managers (I think), there is someone different every time I go in.
The service used to be friendly, but slow. Now service seems non-​existent. There is rarely anyone working the front desk, then when someone appears, they seem very annoyed. The excuses given are usually that they are short handed because someone didn’t show up for work, or equipment is down. This is understandable from time to time, but not every time.

A great place to get services done, especially if you’re looking for work that’s warranty.

I read reviews on this location prior to coming and despite the warnings to not come because of bad service Is came anyways because my dad chose this location.
When I walked in it was greeted by JASON BARRINGER who helped me with kindness and patience with my lack of knowledge about tires. As we were talking about my tires and warranty, I hear a man named randy, who happens to be the worst manager ever, in the office standing in the doorway chewing a female employee out. This ladies name is kasey (not sure of spelling)
She was taking the verbal lashing like a true boss until he started getting a little disrespectful. She spoke up to defend herself and he said «stop talking, that’s your problem, you always try to talk over people».
Jason walked over and politely asked randy to shut the door because customers could hear him, Brian and randy refused and said «I got this»
Jason was completely embarrassed by Brian and Randys behavior and the poor girl was just standing there being the victim of this egotistical power tripping manager.
If you go to this location DO NOT DEAL WITH RANDY. Something about a person that belittles others in front of others makes him seem shady.
To top it off… I asked Jason to add an alignment to my order and he said let’s wait and see if you need it, I don’t want you paying for something you don’t need!!!

Bought tires for around $ 900 from these jokers to include road hazard. 28K miles into my 60K tire and they are falling apart. Went by to see about tread warranty or even road hazard since the sidewall on two tires is coming apart. Was told that without proof of rotation I was out of luck. Enjoy the one time $ 900 you got. Its the last from me.

Was told my brake fluid flush would take 20 minutes — I’ve been here for almost 5 hours, still no car. DO NOT bring your car here if you can’t leave it all day for a 20 minute service. Extremely disappointed with this location, guess I’m going to have to find a new place to take my cars.

These guys have always taken good care of me and have always been honest. I will keep coming back.

When I was told «We have the tire you’re looking for» i asked «Is it a long wait?» Kyle, the front man, says «Oh, no problem! We’ll get you right in!» Surprised, I said that I’d be there in NO MORE than 5 minutes. After 1 ½ hours, I’m STILL sitting here (with my wife and baby) and my car is in the same spot I parked it. KYLE, you sir are a LIAR!
Guys, read the all the reviews on this place before you go. I wish I would have.

They charged me $ 300 for a specialty car battery I didn’t need after diagnosing this as the problem via their «specialized diagnostic test». After paying for the battery and arranging to pick up my car a day later they call and tell me it’s additional $ 450 for an altenator or the battery I JUST paid $ 300 for would not work for any length of time. Nice attitudes but I seriously question their integrity.

They charged me for an oil change and didn’t do the service.
I took my car in to get two things done, one of them was an oil change. I pick my car up, paid and drove home. The next day I noticed my car was really loud and realized they had never actually changed my oil even know they had charged me. I took it back and they said, «oh yeah, sorry we can do that now.»
I was fuming but stayed composed. They were not apologetic at all and offered me no incentive to ever return to this store again.
Very disappointed because usually I have good experiences at Firestone.

Absolutely, without a doubt the scummiest auto place I have ever been to. These guys have some real f***** nerve. Always lying about labor this and parts that. Always trying to up-​sell. When I drop my car off here, I don’t want to mention certain things because they’ll try to scam you. Never a clean simple transaction with them. I get lucky because my brother-​in-​law works on cars and can call out the crap.
Fuming. Just want an honest car place I can trust. I know businesses need to make money. But that doesn’t mean you get greedy with it. Far more efficient to keep me as a long term customer than to piss me off so I don’t come back.

My husband took my car in for an alignment and rotation. They gave him a long list of things to replace and said they wouldn’t even rotate or align them until we payed the more than $ 1,000 bill (Please… we keep the maintenance updated with the dealer…). We went to get it back (I was with him this time) and the man was terribly rude. He had an apathetic mood and stated we had a laundry list of things wrong and that we basically wasted they’re time by not paying them to fix things. They went ahead and charged us just to check the alignment (most places do that for free). We should have stuck with Burdick in downtown McKinney. At least they’re honest and very sweet…

We’ve found this to be one of the best and most trusted auto mechanics in McKinney. They’ve done great work for us many times, on our multiple cars. Every year we get our inspections done here, they’ve been more honest & economical with us than other ‘popular’ places. If you live in McK, you know who I’m talking about!