Classic Heating & Air

Tech arrived promptly. Was very courteous and respectful. I appreciated that.
I have 2 units that sit side by side. I was not 100% sure which one was the one that needed to be looked at outside. Classic’s tech asked me to turn off the inside unit that was having trouble and ended up incorrectly identifying the troubled unit.
His assessment of the unit (which turned out to be the one that was working perfectly upstairs) was that it had a massive leak and was more than 50% low on freon. My only recourse was a new unit both outside and in the attic. It was up to me if I chose to replace the furnace component at the time but he didn’t feel like I needed it (little price savings — and felt to me like, hey — he’s trying to save me money. I can trust him). Guess what — they could be at my house by 3 pm that day to do the new installation. Wonderful news as we were having 100 plus degree days.
I called a second company (Metrocrest) for a second opinion as requested by my husband. They came out to test the same (wrong) unit. He identified that it was actually a little high on freon and nothing was wrong with it at all. Then he identified it was actually the other unit that was giving us problems and promptly fixed the unit for $ 100 vs. a brand new one quoted for $ 5−6K — which was not even needed!
I was extremely disappointed in Classic’s assessment. He didn’t hook anything up to the unit but did have some kind of instrument. (Possibly wireless, I don’t know.) However, if this was at all accurate — then it would have revealed nothing was wrong since he was looking at the wrong unit. I felt like the whole visit was a scam to get me to purchase a new unit and they did not care about me but rather making quick $$.
I would not recommend this company without having another company there to give you a second opinion to be sure the repair or new unit is truly needed. I had trusted the reviews posted and quite honestly wonder how long this one will stay up.

These guys truly go the extra two miles! It’s about 9:30pm and their technician just left after being here way past what I would have expected. We just moved into our new home and on day one the Ac unit went out on a 100 degree day. These guys came in as soon as I called and serviced the unit to make it run. They are returning first thing tomorrow morning to finish up the repairs. I can’t say enough about their customer service. Just awesome.
Update — day 2 and they were here early to do all the repairs. By the end of the day our house was cool and comfortable. They even helped trim a tree that was overgrown. And again their senior technician returned in the late evening to make sure we felt comfortable with all the work. Just a wonderful company. Highly recommend!