Cox’s Lock & Key

I love this place and their friendly customer service. They are always quick to respond and I never feel like they’re rushed or put-​off by me.

Needed a key duplicated for the pet sitter, so I went here and the staff were super friendly and the price was very reasonable! $ 1.50 for a duplicate was great, I was in and out in under 3 minutes, and it worked better than the key I originally gave them! Very impressed with the service.

These guys are great! A family business for decades, and now in the center of near town Dallas at Skillman and Live Oak. I just happened to see their storefront and went in with three keys that no other locksmith I tried could deal with (that is if you could find any of them in the office instead of on the usual mobile service). No problem, said the friendly Cox guy running the show now. In a few minutes, I had all three keys and at fair prices. Plus all guaranteed to work. «Just bring it back in and we’ll do it again!» We will never try anywhere else. And forget about going to Home Depot or chains like those — support this local family biz.

Amazing. So nice. So friendly. So helpful. I called after trying for 2+ hours to open the master bathroom door after unknowingly locking myself out. I tried everything and realized that the knob was installed incorrectly so no amount of using a hanger, nail or paper clips would work. I called Cox after reading the reviews and Matthew answered. He let me know how much it would cost and when he would be able to come out to open the door. I let him know that I would call him back to confirm after speaking to my husband. THEN, he gave me advice on how to open the door myself with a credit card. It worked!!! Who does this? Only the most ethical, genuine and long-​term thinking individuals would ever give others advice that may not make them money. Matthew, you’ve earned a customer for life, and I want to hire you and your company to help us reinstall the privacy locks. THANK YOU for saving me money and teaching me how to use a credit card to unlock doors!

Cox was easy to get a hold of and schedule service. Jason came out and took of the repair on schedule. Great service and local.

I came to Cox’s Lock & Key in hopes they could make copies of some commercial keys I needed for my office building. Sure enough they were able to make perfect copies and get me in and out in under 10 minutes. The staff are more than helpful here and prices are very reasonable… overall great experience!

I’ve used Cox’s Lock & Key a couple of times to get my front door re-​keyed (once after my keys were stolen and another after I changed cleaning services) — both times they were prompt, friendly and got the job done quickly. They were able to fit me in the same day that I called and there were totally professional. I love supporting this family business in the Lakewood area and will keep using Cox’s!

Cox’s has always been a great asset to the East Dallas neighborhood. They are family owned and really treat you like family. I just recently went and had some keys made and not only were they fast — their pricing was great and I really never really knew it… I had to get some keys made in Rowlett recently and I was charged $ 3.50 a key! Cox’s only charges $ 1.50 for most house keys. Cox’s is definitely the place to go for your locksmith needs.

I called a few days ago, just to get an estimate, price was $ 30 cheaper then the «lowest» price another company had. I got off work a little late and called them when I was on my way just to make sure and know I would be coming in.
Okay so Julie answered the phone, very sweet, kind & friendly. I had a few questions for her and shortly after she had said oh yeah Matthew wrote down your info. AMAZING! Not only did she have all that but the fact that Matthew actually took note and left it for her was just beyond what I was expecting. Its about 4:20 when I had called. My ETA was going to be at 4:48, traffic wasn’t bad but it could have gone smoother. I actually got to there shop at 4:53, taking in consideration that it was 7 minutes till they closed, I actually thought I would be walking out empty handed.
NOOOO! Matthew went ahead and took my DL and Title amd called to get the code to my car. I didn’t need any remotes or chips in the key. We were thinking it was gonna be 15 mins or so. If im not mistaken he was able to finish the keys almost an hour later! 46 mins after they closed! They didn’t treat me as a customer we were talking and his father was joking and making us laugh like if we knew each other for a long time. A Very Very sweet family. The total was under $ 100 with taxes, 2 keys were made and OUTSTANDING CUSTOMER SERVICE! I will definitely come if I ever need a key or locks. Go no further and don’t pay an arm and a leg for anything.
It was a drive but so worth it. Thank you guys very much. I would never have thought you could get such an experience, especially when your working after office hours!

Telephone staff could use some customer service training. Priced higher than competitors. They appear to be very popular and don’t have the «earn your business» attitude I love with most little locksmith businesses.

Awesome! Have used twice. Once to fix and broken lock and once to install a lock on a cabinet in my home. Super friendly, punctual. I love a family owned business!!! Honest and trustworthy. Highly recommend.

This is a great family owned business and came highly recommended. I can now wholeheartedly agree. Jim and Jake Cox came and took care of all our downstairs doors and did first class work in a very professional yet friendly manner. I would definitely call again and will refer them to all who ask. Top notch guys!

Professional, efficient, good prices (although I only called one other place to compare). They called to confirm my appointment, called when they were on their way, and handled everything quickly and easily. James and Jake were super friendly and nice. They couldn’t make a duplicate of my car key but directed me to a friend of theirs that can which no doubt will save me hundreds instead of having to go to the dealership. Will definitely use them again!

Professional, timely and efficient. Great family owned business in Dallas. I would use them again and refer them to friends and family.

I was having one of the worst days, then to make matters worst I locked my keys in the car! I called a locksmith and they said it’s 19 $ to have them come out and it starts at $ 45 to pop the lock and only 20 mins wait. I waited an hour and was told by a rude guy not in a service van but his own junker that it would be $ 75 dollars to open my car. Needless to say I let the guy have it, and tried Cox keys. They were busy with calls but were very kind to me my sister and my very tired 3 year old niece. Jimmy made my really bad day better with talks of Ken Kesey and better days. Matt was very kind and got my door opened in no time. Laura back at the shop had my niece laughing and playing looking at magazines. They really made a bad day so better it was a blessing. The price was BEYOND reasonable and they cut me a spear key for free!!! I will be going to them for life. Thank you Cox keys!

If you have an old house (1940s) and want to still use your original hardware. then these guys are who you should be talking to! Challenged with a difficult lock the brothers persevered and leveraged family knowledge and came up with a great solution that has made us feel very secure, and it looks great too! They could have easily given up, tried to up sell to a modern lock set, but instead they respected this old door, it’s historical nature and spent the time getting it right!
Would def recommend this local business.

So i went to Lowes, home depot and ACE. No one could make this mailbox key, exempt Cox. I arrived after they already closed and service guy was standing outside by his van, and went back in a made the keys. Tried to tip him since he was so nice to do that after they closed and refused to take any extra money. Super nice place.

Great service, great work, great staff.

Professional, kind family owned business — great experience from when I first called with my problem to completion of the work. I would highly recommend them to anyone, and will certainly give any future business to them.

Cox Lock & Key is great! Fast, on time and professional. A+ 100!