Walgreens

I think this pharmacy might be the slowest service counter at which I have ever stood. You really don’t want to come here unless you truly enjoy idly waiting, and hence pursue all our non-​activity with passion.

Good: Apple Pay works at checkout and they have Black Cherry Mountain Dew Kickstart in-​stock.
Bad: Terrible selection of single-​serving frozen lunch items to grab for taking to work in the morning. The cashier always tries to do the hard sell on signing up for the discount card.
Illinois could really use a place like Wa-​Wa or 24hr 7/11’s.

The two stars are because they screw up prescriptions, what I mean is, they DON’T let you know they are out of the drug (so u can take it else where) medications are very important! They accomadated me, but that’s only because I called, that’s when I found out they couldn’t fill it until next day (late in the day), they have done this 3 separate times!

Life savers!!!
My ear was clogged from a wax build up. Went to take care clinic. Got right in. The nurse practitioner was thorough and cleared the blockage quickly and painlessly.
You don’t realize how much you depend on your hearing until you lose it. Great service Walgreens!!!

I’m a little upset with the whole process of the wellness center at this location!
Took my sick daughter in as a «walk-​in». The system said «6» people before her. After sitting there for 30 minutes with no other patients waiting or in the room this lady comes out to give me this whole explanation about not being able to see my kid! She did say I can wait to see if anyone cancels, but otherwise she can’t be seen is pretty much what i was told. OH but their is a Centegra I can take her to or make an appt. for her to be seen in the morning. Why is it advertised that walk ins are welcomed? If I felt she needed to go to Centegra I would’ve went! Still no one was there during the time that she gave me this whole explanation. At that moment she could’ve been checking my kid. I personally felt as she was overwhelmed and rejected seeing her! I will not go back to this location for service!

I’m only giving two stars because the healthcare clinic at this location is amazing… just make an appointment, if you can.
The pharmacy, though, is awful! Actually, that is a harsh understatement. Both times I have used this pharmacy, it has taken over forty minutes to fill a simple antibiotic prescription. It would have taken less time for me to have it filled in the next town and drive there to pick it up. So disappointing and frustrating. I understand they are busy, but seriously?!

If Deliverance had a Walgreens, this might be it.
Employees are nice but communication is poor. Prescriptions aren’t always filled smoothly and on top of that, the prices are ridiculous!
Example: a simple antibiotic needed to be filled. It was $ 59 after insurance. Didn’t purchase it from Walgreens and went to Target. Same prescription was $ 34. Done.
In general, I wouldn’t recommend any Walgreens. Corporation greed? Definitely. Friendly corner drug store? Hahahaha no.
I do have to say, there was one man who was extremely helpful once. I cannot remember his name but he was sweet, came across as caring and very helpful. Never saw him again…

We have dealt with this Pharmacy for years. In fact it’s been over 10 years. The staff during the normal day hours are the worst. Both the little asian woman and the black hair tall man pharmacists are really bad with their attitude towards customers as well as the techs. I have had countless issues with them and my doctor. The nurse for my doctor can’t stand working with them. She even said they are the worst pharmacy that she deals with period. They are the rudest people I have ever meet while on a job and being paid to be there. The fact they haven’t gotten fired is unbelievable to me. I have no choice but to stop going there. Sometimes the people in the pharmacy act like they no better than your doctor and try to take matters into there own hands. Telling you what strength medicine is appropriate, how much you should be getting, etc. They also do these partial refills, and when asked about why the tech said «Oh I didn’t even look at the quantity.» I can’t believe that Walgreens Corporate hasn’t changed the situation there. If I acted like that at work I would never have a job. I deal with customers every day and I only do my best to help people the best I can. They are the complete opposite and have no care at all towards people. I have even heard them make fun of people. If Walgreens wants to continue to have this pharmacy, they need to make sure they make some serious changes and disperse these rude individuals. A very unhappy customer.

Currently waiting in line there is at least 20 people waiting inside and the drive through had 5 cars waiting. All while the pharmacist sits on the phone. I understand having to take messages but serve the people waiting first.

Absolutely the rudest, nastiest pharmacists
They are so unfriendly and cold.
They are dull minded and unhelpful
The se goes for the rest of the staff

All walgreens are sort of the same, but the lines seem to move more slowly here. It is nice that you can come here to see a nurse practitioner, and she’ll prescribe some medicine, but my experience with that was pretty mediocre. It look a long time before getting to see her. Once we saw her, she didn’t understand pretty simple symptoms and then needed a chiropractor to explain a prognosis to her.
I wouldn’t go back.

Horrible! Always waiting, I’d rather visit the DMV.

I have been using this pharmacy for years and have complained to the young manager who looks at me as if he hasn’t a care in the world and does not care a bit about any of my issues. I have stood by and watched as many others complain as well. With their latest upgrades things have gotten much worse. As a health care provider myself I have many concerns for the safety of patients who seek the services here. In McHenry those who need the case of a 24 hour pharmacy are stuck with the very poor and sometimes dangerous service provided by at this location. It takes hours upon hours to get a prescrition processed. Their robo calls are frequently incorrect sending you back and forth. I have even had the wrong prescription dispensed. No one seemed much bothered by the situation. This has happened elsewhere. Always know what you are getting and check your medications. All humans are capable of errors but when corporations make money from running staffing so short we pay the ultimate price.

How is it that the McHenry Walgreens got renovated before some of the others did? I have NOT A CLUE but I am happy for it!
They had to have doubled their inventory with this expansion. They have brewed coffee, groceries, way more pantry items, it’s just so much bigger and better.
I do like their new rewards programs and go there way more often then I used to because of this change.

Customer service…0
Accountability …0
Compassion…0
Sent my son to pick up my prescription for my bacterial pneumonia … And they only gave him the partial prescription …(their computer tells them the complete order details) when I called them to ask why the complete order was not given to him… the response was a snotty (I was being nice and composed) «I don’t know Mam» no apology, no I hope your feeling better, no I hope to see you again… NOTHING!
So, here I have to send my husband back there to stand in line and be adorned with their wonderful, compassionate Pharmacy staff… Target pharmacy for me next time…

I go to this Walgreens regularly, as it is the only Walgreens in town, to fill my prescriptions and buy cigarettes. If you’re going there to do the latter then you will most likely encounter no problems, the people at the front register are usually very nice and they’ll gladly hand you your cigarettes and you can be on your way.
Now the filling prescriptions part, that’s where my problem is. It seems like there is only one good pharmacist in the whole store, and I don’t know his name, but he is in his late 30s, wears glasses and is going bald. He’s a cool guy, but the rest of them are not. They are lazy and most of the time rude, especially the short little asian pharmacist, I hate her guts. I don’t like how most who work here will act like they’re doing me a favor filling my prescription, as if being paid 20+ dollars an hours is such a hard life for them that they need praise for doing their damn job.
It certainly doesn’t help that they’re understaffed either (or maybe just really really really slow?), and you’ll likely be waiting 20 minutes or longer whenever you come to pick up something. And that’s if your prescription is even filled and ready, as I have had several instances where I would arrive many hours after the call-​in only to have them inform me they’re out of stock on the medication. No call beforehand, no warning that I will need to go to another pharmacy, I will get there thinking I’m getting my medicine is ready (surprise!), only to be sent on a wild goose hunt across the Walgreens branches in the area hoping one of them has it in stock. I find this extremely frustrating and incompetent on their part, but one look at the people they have working here and it’s no wonder why it happened.
It’s sucks that Walgreens is a monopoly kind of business like Wal-​Mart because there’s no escaping it sometimes and it is very conveniently located on every street corner. I will very likely go here again, even though I loathe the experience every time, because in the end it is just easier than driving out to somewhere else. I can only write bad reviews and hope they manage to get their crap together.

I have used this Walgreens and considered it so-​so, with just the typical annoyances (i.e. slow register lines with 1 cashier ringing with a line back to Camera/​Photo while other staff socializes, poor customer service).
The best thing about them is that they’re 24 hours year-​round, so if you, say, run out of (insert random item here) on Christmas Eve when everything else is closed, BOOM, get it at Walgreens.
I use the pharmacy here regularly and never had a problem with them until now. This 1-​star review reflects the pharmacy.
I’ve gotten phone calls from TWO of my doctors offices in the past two weeks stating that a request for a refill was made by this Walgreens. However, I never requested the pharmacy contact these physicians offices for any refills.
When it happened once, I thought it might have been a fluke or mistake; however, the second time around angered me. I mean, here I’m getting calls from doctor’s offices I haven’t seen in over a year and/​or don’t prescribe me this medication, so I look like some big dummy having medication requested when it’s irrelevant and inappropriate! One of the two medications I couldn’t even place as taking until my doctor’s office stated it was some antibiotic I took about a year ago. So I contacted the store twice (once before calling the second doctor’s office and once after), and both times the pharmacist and pharmacy manager denied that this has happened. The only «explanation» the manager could come up with is that *I* may have requested a 90-​day supply via a phone refill, which makes no sense given that [1] I know how to follow their phone directions and can even recite the dumb thing by heart, [2] my insurance doesn’t cover 90-​day refills, and [3] wasn’t even making ANY requests for refills, period.
If this ridiculousness happens again, I’ll be switching pharmacies.