James Motor Works

1 Star for bad customer service.
Went there lots of times and at first i really liked the place and people but they act like they are doing you a favor by working on your car. They are smart maybe to smart… They do have better prices then the dealer but charge you $ 100 just to tell you what the issue is and that doesnt go towards labor.
$ 100 flat rate and didnt even take anything apart. Took 5 – 10 min. I was not told there would be a charge and if i had known i would’ve left. I just wanted a estimate i knew what was wrong for the most part.
Another time i took my car there to get fixed and thought it was fixed when i got home it wasnt when i called they said tough we have done work for u and gave u good deals?!? So my car doesnt work and i just paid u.
I hate to leave bad reviews but i would hate for anyone to go through what I went through. Maybe ur rich and then this might be a great place as they are good at what they do but I work hard for my money and believe in honest pay for work. 100 $ for a estimate that took 5 min??? Sorry not fair and when i complained about it they did nothing and i didnt get my estimate
Refund my $ 100 please and change your policy. Need signs up and it should go to the work.

This is my independent BMW mechanic of choice. I have a 2006 325i with 105,000 miles. I haven’t had any major issues since purchasing it used. Recently had the gasket repaired, along with back brakes. They are reasonably priced. They gave me an itemized checklist of the repairs I needed and prioritized the repair so I was aware ahead of time of the cost. If something is found during the diagnostics, they call to inform me of the findings and don’t hassle you into getting repairs that you may not have expected. As a woman, sometimes I don’t like dealing with car dealerships and repair centers because many times it is assumed you don’t know what you are talking about, but being knowledgeable of cars, especially the ones I own, I love the fact that they treat me with respect! Ms. Melody is really nice there! They even dropped me off at my home while having to keep my car for the day. Only BC I live less than 5 minutes away, but regardless, they didn’t have to do that! If you’ve been burned by BMW service centers, give them a try!

We took our truck there after receiving an estimate from them for replacing our catalytic converter. We called this morning and was told to bring it in. On a hunch, we asked them for a total price and they told us that the estimate was wrong… Ok, so what if we didn’t ask? The ‘new’ price turned out to be DOUBLE the amount. Granted people make mistakes BUT DOUBLE? How about something called communication? You think the customer should know prior to driving all the way out there and dropping it off that the bill is going to be doubled? On top of that, the front desk girl was smart and nasty with my wife, telling her to leave the shop and copped a major attitude with us. Not good. Unprofessionalism towards customers? Bad communication? If something is your fault, you own it and be honest and take responsibility for it. Not yell at customers and get attitudes with them. We will take our business elsewhere permanently. One star is too much for this shop.

I think I may have finally found my local mechanic! They are reasonably priced, friendly, great to deal with and the car s always ready when promised!
They usually even wash the car for you… nice touch!

I found these guys after I became completely frustrated with dealing with the local BMW stealerships.
These guys are as good as it gets! Very professional and Very Reasonable!
It’s nice to do business with a business that cares as much about your car as you do… received my car back the same day and to top it off they cleaned it too.
No Dealerships for me!!!
Hell I almost look forward to the next time my car needs serviced again… haha