Rapid Rooter

We had a major blockage in our sewer line, and after a quick morning call, Rapid Rooter was able to show up within an hour.
If you can, ask for Dustin Kennedy, an incredibly polite and talented plumber who came to our home, fixed the blockage with a rooter, and removed a big chunk of roots. After a quick use of a scope, he identified where the intrusion was located, and was able to fix the damaged pipe on-​the-​spot! And, it was done so quickly that we had fully functioning sewer service by early afternoon, and the cost of all of this work didn’t break the bank!
Thank you Dustin, and thank you Rapid Rooter, for the great help! I will definitely call you again for any future plumbing work, and recommend you to my friends. :)

Total rip off. Be careful with these guys. They use to charge a flat rate to clear a drain, but are now $ 175 per hour. Now there is nothing wrong with charging by the hour, but you have to be honest about it. The plumber they send out to me was not very experienced and in my opinion was a crook, because he probably gets some cut of commission. So there is a conflict of interest and no incentive to be honest.
I recently called these guys out to clear a drain for my business and the plumber that came out wrote down his arrival time a whole 12 minutes before the actual time. And when he left he took another 11 extra minutes to write up the invoice for a single drain which should have already been pretty much done in the proposal. Doesn’t seem like much right? But in the end I was billed 1.5 hours. After the 1 hour minimum they bill in increments of 15 minutes for a total of $ 262.50 (43.75 per 15 minutes). I didn’t have a problem with $ 175 and I probably would have been okay with 1.25 hours at the most. But 1.5 hours was a total rip off and you can just tell when someone is being dishonest when we asked about how did he came up with 1.5 hours he couldn’t really explain why his time on the proposal was different from the time he arrived on our parking lot on our security footage. When we called the company the next day, we were able to confirm that their own GPS tracking on their van has a time stamp that supported our security footage. They had no explanation, but we were told to leave a message for the Service Manager, which we did but didn’t receive a response.
So I figured since I paid 87.50 more than what I know was right, it’s probably not worth the hassle to pursue this and if I can just prevent 1 or 2 potential customers from being ripped off then I’ve done my part for my fellow Unilocalers. I will not be and will advise others not to use Rapid Rooter ever again.

I called at 9pm to get emergency service and instead I got someone who was rude and all she was focused on was that I knew it was overtime hours and that they would be paid tonight. Very terrible customer service do not recommend.

Called around 930 am and Charles was here by 1130. He was fabulous! Knowledgeable, efficient, and quick to solve my problem. The back up and overflow of the main pipe turned out to be a clog near the septic tank. Yes we are rural.
I would not hesitate to call again and the Unilocal coupon 10 $for 20 $ was really a nice perk.
Thanks again Rapid Rooter!

Our toilet backed up and flooded the back of the house about a month after fly by night plumbing guaranteed all was well. It was well after hours and a nice thunderstorm was drenching the property. Rapid rooter was the only only company that would send someone out that night. We were lucky enough to have Charles Mitchell sent out to us. From the moment he arrived he made sure we understood that wherever the problem was he would fix it. He was correct. He was courteous and considerate throughout his entire visit. It took over and hour to find and fix the problem and at nine o’clock at night those are admirable traits. If we ever have any plumbing issues again we are going to give Charles a call.

We had an emergency with sewer system called came out right away, fixed the problem this is our 3 time and each time everything fixed in a very professional manner wouldn’t call anyone else they are the best. Jake Slingerland very thorough, calm, patience and professional even when I was freaking out great job the best. Keep up the excellent work!!! a happy customer

A huge thank you to Rapid Rooter and Steven for fixing my laundry room issue this morning. When I called this morning I didn’t expect to get an appointment within 1 hour of my call. Steven was punctual, professional, and explained in detail the problem and the fix. The total bill came in much lower than his estimate. As a new home buyer, I’m not savvy with plumbing and will definitely be contacting Rapid Rooter the next time I need plumbing help.

Purchased a new gas range just to find that because of the previous gas line placement, the new stove stuck out 6″ from the wall.
I called Rapid Rooter to get an estimate, and an employee, Dustin, was there within the hour. After seeing what the job entailed, he said he could do it immediately and that it would take under an hour. By shortening and repositioning the existing line, he was able to get my new stove to fit nicely and to my liking. It was especially great not to have to wait for a future time slot, and I may have just been lucky with timing, but it was very nice to have such prompt service. I also feel very confident with any of the safety issues that may be involved with gas line repairs.
Thanks again for the courteous, speedy and thorough service. We will definitely contact Rapid Rooter for our future plumbing needs.

Lee provided outstanding customer service. Handling all the logistics and permits for a major sewer line upgrade. He made a costly and not so glamorous repair pleasant.
Also, Steve Y provides excellent ongoing maintenance of our in home plumbing.
Thanks RR. All office staff have been very pleasant also.
All around nice plumbing experience

Cory took excellent care of me today. He got here very quickly and has great customer service. He didn’t leave until he made sure that I was satisfied and I really appreciated that! Very charismatic and does his job very efficiently.

Only reason 1 star is being given is because 0 stars isn’t an option… came home to a surprise leak from an outdoor spigot into our partially installed porcelain tile floors in the kitchen. called this company and the unsure receptionist said someone would be out in 2 – 3 hours to the tune of $ 272. That was at 10:30pm. We agreed too it as there isn’t much of an option when it comes to ²⁴⁄₇ plumbers. 12:15 am rolls around (45 mind before the 2 – 3 hour window is up) and receptionist calls to see if we «still wanted to keep the scheduled appointment because if the repairman comes out still he can diagnostic the problem for $ 272 then would have to turn around and come back a few hours later to physically repair and charge again» …drove business away, wasted our time, and very unprofessional. We’re supposed to have our tile flooring installation, hardwood flooring installation finished at 8am sharp. Not happening as our time was wasted, leak got worse! Bravo «Rapid Rooter», bravo!

I called Rapid Rooter after my normal plumber was too booked to deal with an emergency sewage back up. Fortunately, my normal plumber and a city plumber had given me information to provide to the Rapid Rooter plumber to facilitate the job I needed done. Charles from Rapid Rooter showed up at my property and was incredibly vague in his estimate «could be one hour, could be six… we never know», also quoting me what appeared to be ridiculously high prices. When I asked for clarification and justification of his explanation, he was condescending. He also provided me with information that completely contradicted what two other plumbers (whom I trust!) had told me earlier in the day. I asked Charles if he could give me five minutes to call my other plumber just to confirm his information, to which Charles replied, «If you get on the phone I’m going to start charging you by the minute because I’ve been waiting long enough for you to decide if you’re going to use me or not.» I then asked for the name and telephone number of his supervisor, to which Charles stated, «call the 800 number yourself to get it.»
As it was after hours, I could not speak directly with a supervisor. But the supervisor did convey to the company’s operator that Charles was, in fact, overcharging me by $ 125 an hour. The supervisor confirmed a lower price and confirmed that the job would take no more than two hours to complete. I allowed Charles to do the work, but only because I had no other options and it was an emergency situation as the tenants had no water.
Unfortunately, I believe that Charles was trying to take advantage of me and the situation by overcharging me and being vague in his estimate. Had I not questioned his poor customer service tactics, I undoubtedly would have been overcharged. The job was completed to my satisfaction, hence two stars and not one. But I will not use this company again.

I want to thank a specific employee, Charles, for being good at his job and smarter than the average bear.
Over the course of a couple months I had two guys from another company come twice, and one other guy from Rapid Rooter come by twice because our kitchen/​laundry clog issue kept returning.
Charles was the first to look under the house and notice that the drain pipe had been poorly repaired by an amateur, and also see that the entire underside of the house was soaked. By repeatedly bashing a snake down a pipe system «repaired» improperly with irrigation 90 degree fittings, the other guys had broken a connection at the head of the drain.
I’m a fix-​it kind of guy and was able to lay plastic out ahead of myself to stay out of the mud and I properly replaced the connections that day, including adding more support. In cutting out the bad sections I found a 90 degree bend near the end that was completely clogged – nothing was getting through it. All the laundry and dishwasher water was dumping under the house!
So thank you, Charles!

The technician was good, and did his job well. My problem is that I paid with credit card, gave my email address and never got a receipt. Easy to take my money but no receipt? The paperwork had the wrong first name. Not even close. I feel disrespected since I hate that name. Will think twice if I can’t get a receipt for what I paid, especially went I type the email on his tablet.

Rapid Rooter is our go to company for plumbing problems! Their servicemen are professional, knowledgeable & efficient. Dustin spent almost five hours replacing a rotted out piece of pipe under our house, and he was very friendly, honest and patient. His estimate came in $ 150.00 less than originally quoted and we couldn’t be happier with the outcome of having perfectly clear & clean plumbing. I will certainly recommend this company to all my friends & neighbors. Companies like this Sacramento Rapid Rooter stay in business because of the excellent service & service technicians they hire!

Our service person was extremely helpful.

In the past month it seems my house has decided to fall apart around me. I have had three separate plumbing issues and had called these folks each time. The gentleman who was sent out to look at my hot water heater spent less than 10 minutes doing nothing but attempting to relight the pilot after he scoffed at me when he found that I installed it myself two years prior. Still without hot water, I had PG&E come out the next day and their technician had it working in less than 5 mins. Although I was quite disappointed in the initial hot water heater service I was highly impressed by the technicians that came out to fix my 4 inch and 2 inch sewage lines. Sean was friendly quick and efficient and very understanding of my frustrations. I don’t think I will be calling them again for hot water heater problems but any other plumbing problems, they would be my first call.

My toilet decided to back up and have me plunging for 2 25 minute intervals to no avail. Realizing the clog was going no where and desperate to use the bathroom, I had no choice but to find someone to come out. I called after my mini meltdown, still upset at the situation and spoke to the dispatcher. She asked a few questions then we hung up. She called me back less than 5 minutes later to see if my apartments had a contract with their company. Unfortunately they did not. I asked her how long it would be until someone arrived. She told me about 30 minutes or so. Approximately 30 minutes later the gentleman showed up. I apologized for the lingering aroma floating in the air. Ya you know where I’m going with this. So I will spare the details. Anyway he took a look, gave me a quote, went back to his truck and returned with a snake. 2 minutes later my toilet is unclogged, I’m paying and he’s on his way. If I need them again I will call but I’m hoping I don’t. I would recommend this company.

Coming back from short weekend trip out of town, the last thing I needed was something to remind me why I even left in the first place. Well, that’s exactly what happened when I came home from a short relaxing vacation to a leaking toilet. Granted, it wasn’t over flooded with poop and other nasty stuff. It was just when I flushed it; water would just start seeping out and get all over the baseboards and cabinets. So I immediately get on Unilocal and start searching for a plumber because this is the last thing I want to deal with at 11:30 p.m. after half a day of traveling. I came upon Rapid Rooter plumbing which happened to be open 24 hours. I was greeted by a friendly customer service rep, and I proceeded to give her all the information she needed only to find out that the previous owner of the house have had service done before (no, I am NOT Cynthia, thank you!). She informed me that a technician can come out that very night, but the hourly rate would be over $ 200, but if I wanted a technician come out in the morning, it’ll be $ 164, not including parts. I chose the latter, obviously.
The next day, the technician came out at the time frame promised. They called me prior to him coming to let me know he was on his way. Steve, the guy who came out, was very friendly. He assessed the damage within 5 minutes and gave me the cost of everything and then proceeded to fix my toilet immediately. He was done within maybe 15 minutes, and he did a good job of cleaning everything up for me.
If anything in my house breaks again that requires a plumber in the future, I wouldn’t hesitate to give Rapid Rooter a call again, even with the crazy hourly rate! I’d rather pay a large upfront cost than having to spend more money in the future for damages done if I don’t get it taken care of immediately.

It’s rarely a good day when you have to call a plumber, but I’m thankful that I have Rapid Rooter there when I need them. My landlord has used Rapid Rooter in the past because our yard has a lot of tree roots growing through the pipes and causing clogs. So, when my bathtub and toilet water levels began to rise as my washing machine was rinsing, I knew I had a problem.
I called Rapid Rooter on a Saturday morning and spoke to Allison, who was super friendly. She said she would send someone out. It took a few hours for the Rapid Rooter guy, Jake, to arrive because he was on another call. He spent about an hour grinding the roots out of the sewer system, plunging the bathtub, and checking his work both with a camera in the pipe and by running water through the system.
It ended up costing $ 164 (which was the price Allison quoted me on the phone), but they guarantee their work and are efficient. I give Jake a big thumbs up for explaining the situation at hand and for being friendly in his interactions with me. Rapid Rooter will always be the company I turn to if I have another plumbing problem.