Ace-Sierra Towing

The owner Richard was extremely rude to myself, my husband and our extended family members sighing and looking angry during our entire transaction with him. Not sure if he was having a bad day and I usually like to give people the benefit of the doubt but this really was uncalled for. Wouldn’t recommend him.

Honest??? Are you kidding me? This man is a THIEF and steals vehicles holding private property of other businesses under lock and key until the holder of that vehicle hands over $$$$$. Highway robbery and extortion it its finest form, yep. He and his business partners have profited greatly in the past 30 years stealing millions from businesses and ripping of naïve people under the guise of «helping» society. My business has obtained a genuine copy received from the City Attorney’s office in Walnut Creek of a back dated fraudulently manufactured GOVERNMENT issued «vehicle report» that RICHARD M. SHIPP signed, admitting taking «possession» of the private property my business owns. In the process, RICHARD M. SHIPP has incriminated himself. The WCPD threw MR. SHIPP under the bus but he actually stood in front of that bus voluntarily… the WCPD just handed him the pen and showed him where to sign. This is a felony under the laws of this state by the way and the government may seek felony charges resulting in a conviction. Do YOU want to do business with a criminal? If so, then RICHARD SHIPP is your man. This man is a criminal and my business is currently in the midst of an Unlimited Civil jurisdiction court action against this clown, suing his person AND his co-​conspiring ‘wife’ and business partner, DEBRA A. SHIPP in a business tort action charging each of these criminals $ 1500.00 a day «rental fees» until he returns the private property owned and held in the name of my registered business entity.
Check it out online… SUPERIOR COURT OF CONTRA COSTA — Case # MSC15−1 209 — Dept. 9, CRADDICK (Civil Div Supervisor). My business shall prove once and for all that tow trucks were not invented to steal «private property» from businesses and that a contract/​agreement MUST be in place BEFORE he decides to «hook up and run». Tow trucks were invented by a man that repaired vehicles and went out looking to help people… and help his business grow in an honest kind of way. I can honestly tell everyone that THIS case is setting a precedent and MR. SHIPP has no idea that he and his business partners have taken the bait. MR. SHIPP has fallen in to a trap and now the tables have turned. My business may force MR. SHIPP to be honest in this case… but don’t count on him being honest with you. A criminal is a criminal no matter how many masks he wears. BEWARE.

Mauricio saved the day for my fiancée and I! After a routine trip to the grocery store, we came out to a flat tire on our car. After calling Triple AAA and waiting for an hour for the tow truck company (not Mauricio’s company) to come out, the driver attempted to inflate our spare for some reason and broke the stem valve causing us to not only have a ruined spare, but also to be forced to get another tow truck to get us home. The driver said it would be another two hours for a driver to get us which really sucked to hear. 15 minutes later we got a call from Triple AAA saying a new tow company, Ace Sierra and specifically Mauricio had heard what we had been through and was on his way to save us. Mauricio not only helped us with the tow when the other company who initially broke our spare did not, but was kind enough to drop us off at home after taking our car to the shop. Mauricio and Ace Sierra really saved the day and made what was a long day much better. Thanks Mauricio and Ace Sierra!

These guys are amazing! My husband’s motorcycle died on hwy 4 at ~10. They gave us a reasonable quote and were out to pick him up within half an hour. They regularly tow bikes, so they know what they’re doing. And John is a comedian! Had my husband cracking up after what was a very stressful situation.

I cannot begin to express the gratitude i have for this company. Richard who has been working as a tower for over 35 years, used his quick wit and years of experience to get us out of a sticky situation. I reversed into the side of the rode en route to Mt. Diablo at quite a weird angle, with half the car stuck in a creek and the other half on the road. Richard helped get us out after many unsuccessful tries because the angle of the car was stuck in such a weird place. But thank god he didnt quit. I DONT KNOW HOW but he managed to get a car that was halfway stuck in a creek/​rocks onto the road WITHOUT any mechanical damages to the car. Sure there are minor cosmetic damages under the frame but they are barely noticeable. I was able to drive home safely thanks to Richard, im glad i called Ace SIerra Towing :) !

The owner of this company is honest, hardworking and a great person! This is a great company who know what their doing!!! I’ve called Richard many times in tight situations and he has always taken great care of me! If I could give this company more than 5 stars I would! One of the best! Ace is the place!

Wonderful company, great people. Keep this number in your pocket for an emergency!

One of my cars acted up yesterday morning so I had to call for a flatbed to get it out to my mechanic in Hayward. Thanks to my AAA membership, an otherwise $ 200 tow didn’t cost me anything this time. The flat bed truck that arrived was a really nice one too. I’ve never ridden in a Nissan flat bed before and this thing was pretty impressive with it’s large window area. It was easily the nicest tow truck I’ve ever been in.
Anyway, the reason that I’m reviewing Ace Sierra is because the tow truck driver I had was so cool! Broken down on the side of the road, I didn’t know what to expect, but when he got there, he was really great and it turned out that he was a car guy too.
Jarad (spelling?) had the greatest personality and was a true professional. He genuinely cares about his customers and went above and beyond the call of duty. Everything he did had a little extra care. I had the greatest time talking to him on the way to Hayward and he truly turned a potentially painful occasion into a pleasant one. I didn’t want to impose, but after we left the car with my mechanic, he even dropped me at BART. This alone would have impressed me, but he was having some health problems with a bad back and yet went out of his way to be awesome. Beyond cool! He is truly an asset to the company and I hope that they appreciate him.