Douglas Nishida, OD, FAAO

My first time using Costco optometry and I was very disappointed. I had an appointment with Dr. Oh and she had terrible bedside manner. She was unfriendly, did not explain anything, and seemed irritated when I had questions. Although Costco is cheap, it was not worth the terrible patient care I received from Dr. Oh. Go somewhere else.

I met with Jennifer Dang, OD for my visit and she was absolutely fantastic.
My appointment started exactly on time, she briefly introduced herself and began her eye tests. I had more than a few questions since I’ve had more than a few concerns with my eye health over the past few months (anyone else read that WSJ article regarding contact lens and eye health? Look it up). With that, she responded to my concerns knowledgeably and articulately, which was very important to me (and should be to anyone else who is seeing a doctor). I left with a new prescription and a new loaner pair of contacts, as well as a new optometrist.
Fully recommended.

I just came from Dr. Nishida’s office on a busy Saturday morning with a problem and no appointment. I’d not been for an exam there in four years. I had some eye floaters suddenly appear and was seen by urgent care. They didn’t have the right equipment or personnel and told me to see an eye doctor as soon as possible. I walked in scared to Dr. Nishida’s office and was seen by a lovely doctor and really nice staff who did all the tests and settled my nerves considerably. I still have some problems to follow up on but I have to say these folks are really caring and accommodating. THANKS!!!

Dr. Nishida is to be commended for giving Dr. Lance McNaughton the opportunity to operate out of his office at Costco. Dr. Lance McNaughton saved my boyfriend’s eyesight. He diagnosed him with keratoconus and made sure he got the proper treatment, and then fit him with the custom contact lenses he needed afterward that now provides better vision than he had before. Beyond the extra mile care and treatment. My boyfriend says «Costco is fortunate to have Dr. Lance McNaughton operating out of his tiny space by the entrance and provide „A“ level care at every day prices. Dr. McNaughton is a breath of fresh air because he loves what he does. He cares about his patients’ needs. He is thorough, professional, at the top of his game, committed and a really nice person. It’s clear he loves doing what he does and you’re lucky if you count yourself as one of his patients.»

He gave me the best & most thorough eye exam to date yet. This doctor spends times & answers questions. very individual care to his patients. He gives these other «optometrists» a run for their money

Friendly, thorough, and reasonably priced. I can’t recommend Dr. Nishida higher!
He uses the traditional equipment for exams («#1 or #2, which is better?»), along with the latest technology for finding problems.
He doesn’t play games like some eye doctors do, refusing to give you your contact lens prescription, forcing you to order (overpriced) contacts through them.

Made an appt for a checkup because my vision seemed blurry with my contacts. When I got there today and found out my last checkup was only 6 months ago, the nice front desk person said they’d only charge me for an «office visit» which is less than a regular checkup! Yay! Dr Nishida was super nice and answered all my questions. They’re ordering me new contact lenses to try for free and will be ready for pickup next week! Of course, actual glasses and contacts cannot be purchased at the optometrists office but you can order right next door at the costco eye area.

I have been a patient of Dr. Nishida practically since he opened his practice at Costco (even though he is not «in Network»
He runs a great practice, and is very very thorough and gentle.
But yesterday, he SAVED me!!!
It was the end of the day, I had what felt like an eyelash stuck under my eyelid, which had really irritated the cornea for the last couple of days, but was getting better.
I assumed it was on the mend, and just for due diligence thought I’d stop by and quickly ask the Doctor if he thought I ought to put a few drops of antibiotic liquid in for good measure,. It was the end of the day, and he was already past closing. But he sat me down and really as diligently as he always does, investigated the whole situation, and found a little something that had been stuck in there.
Now that is a real doctor!!!
I realize how sad it is that this would warrant a special mention, but sadly I have a friend who almost lost an eye because of a Doc that kept her waiting 6 +hours, when she had clearly stated that she was in tremendous pain. And it got infected and turned out to be a month ordeal (which had started out as a minor discomfort)
THANK YOU DR. NISHIDA FOR YOUR DEDICATION TO YOUR WORK, AND BEING SO KIND.
I am truly truly grateful.
:)

This review is about the 2 girls working in front desk as well as the doctor.
It was my best experience Saturday Jan 10, 2015 over any past experience at any doctor office/​medical service.
Nice friendly kind responsible girls deserve a gift or a bonus.
The doctor is very confident, he feels the responsibility of giving accurate numbers for your glasses. It is a little office inside Costco but it has major effect on the whole store!
Thank you all!

There are people who provide great customer service… then there’s people like Lydia, the manager at Dr. Nishida’s office (located conveniently inside the Costco Culver City Location) who go above and beyond the expectations of customer service.
Seriously, I never want to go to any other optometrist ever again because I don’t think anyone can live up to her standards.
When I first went to Dr. Nishida’s office, I was a little wary because it’s located within a Costco. **NOTE: YOU DO NOT NEED A COSTCO MEMBERSHIP TO GET AN EYE EXAM** Because of its low price, I expected bad service and sub-​par doctors.
As I walked in, the girls helped me sign in and got me to see Dr. McNaughton pretty much immediately. He’s a friendly professional who definitely knows what he’s talking about. He gave me some samples and two boxes of solutions (my previous optometrist was really stingy and only gave them to me if I asked), and wrote a prescription for me. Sometimes optometrists try to push you to purchase lenses in their office, which always made me really uncomfortable, but not this one.
Unfortunately, this prescription didn’t work out for me so I came in again for another check up. He then ordered some samples for me (they didn’t have my prescription sample lenses in stock) and gave me a few more boxes of solutions again.
A week later, and I receive a phone call telling me that my sample contact lenses have arrived. I live in Westwood, and it’s a bit of a drive to this Costco especially with horrible 405 traffic. Just to try my luck, I asked if they could possibly mail my sample contact lenses to my apartment. They didn’t even hesitate and mailed my lenses out.
However, due to some postage issues my contact lenses never made it to my apartment and actually got shipped back to them. Though this was a little inconvenient, this is where Lydia, the manager, REALLY surprised me. She offered to deliver the lenses herself to my apartment!!! She said she felt bad that I would have to spend Thanksgiving without any contact lenses.
I didn’t take her up on the offer immediately, but the following week I asked if she could deliver it, and there she was in front of my apartment IN THE POURING RAIN with a little Starbucks bag full of goodies (two solutions, one eye drop, and TWO different types of sample lenses in my prescription — I didn’t even ask for this!!!). WOW WAS I IMPRESSED!!!
Unfortunately these prescriptions didn’t work out for me either (darn eyes), and I called today to ask if I have to go into the office for another checkup or if I could possibly just talk to a doctor on the phone. Lydia picked up, listened to the issues I was having with my prescriptions (which by the way, this girl definitely knows her optometry. She knew exactly what symptoms I was trying to describe and was able to even make some suggestions herself). She then spoke to the doctor for me (I was on hold for only about 3 minutes, which is amazing compared to the 15+minutes I’ve waited on the phone with other doctors offices) and suggested a different brand, ordered the samples for me, then promised to ship them to me when they come in. If the medical world was full of professionals like Lydia, it would be a much better place.
ALL of this customer service, and I have literally only paid for one eye exam. (Which is less than $ 100 for glasses + contact lenses). Usually doctors offices have only disappointed me in the past. Lydia and the rest of the staff at Costco Optometry (Culver City) have absolutely blown everyone else out of the water.
THANK YOU LYDIA!!!

Dr. Nishida deserves a strong review.
I have seen him approximately 4 times, and each time he was generous with his time even though he has a very busy schedule.
His staff is more efficient than you will find at many doctors, because they have to be with the volume going through here.
He has modern diagnostic equipment. And the camera that takes a picture of your eyeball is the best!
At this writing he only works M to F, so if you need the weekend you will get someone else. Maybe the guy who collects the shopping carts from the parking lot. (Just kidding!)
Going to a Dr. in a Costco is a weird experience – it’s like stepping into a sanctuary from an asylum, but it’s worth it for this Doctor.
Costs for a full contact/​eyeglasses exam with follow-​ups and sample contacts were approximately half of any other doctor. And you can pick up your trial contacts 7 days a week!
It was easy to get an initial appointment within a few days, as well as follow-​up appointments.
Never be late for an appointment here – they schedule tight.

Had an appointment here yesterday but was so irritated by the staff and misleading pricing I gave my appointment to a woman who was waiting and left.
I called to confirm the advertised price of $ 89 for a contact lens exam. It’s posted on the wall outside their office. So, why then, is it that once you start filling out paperwork you discover that there are additional charges of $ 10 and $ 20 if you want routine eye exam services like dilation and field vision testing? Shouldn’t you really be telling people that the exam costs from $ 89 — $ 119? Is that really so hard? Is it that hard to represent your fees accurately?
Also, the woman with kinky, permed-​looking hair at the front desk was not helpful. If you tell someone a price, they make an appointment, show up and find out the price is more than they were told, shouldn’t you expect them to be confused and upset? Is that really such a surprise? I wasted my Saturday battling the Costco parking lot on this! And the receptionist just looked at me. That’s it. She stared at me and asked if I wanted my paperwork shredded. I explained how I thought they should do things differently and make people aware of the price RANGE when calling and she said nothing. No apology, no nothing.
All I’m asking for is accuracy. Don’t waste my time!

First things first: Even though the office is inside Costco, you do NOT need a membership to get a $ 54 eye exam here! (Pro-​tip: you also don’t need a membership to buy beer, wine, or liquor, which is easily the best section of the store. So kill two birds with one stone and stock up on booze while you’re here getting your eyes checked out…)
Search for optometrists on Unilocal and you discover most of them have 4 or 5 stars. They can’t all be that good, right? The reason most people are happy with their eye doctor is that they can’t tell the difference (or don’t care) between the correct prescription and one that’s very slightly off. I, however, am very picky about my vision. I can tell when the prescription is slightly wrong and it annoys the hell out of me.
Dr. Nishida is the only optometrist that has gotten my prescription right on the first try. And he’s also very thorough in his care for patients. He is eager to answer questions and wants to work with you to get it right. That is tough to find and really uncommon in a fast-​paced practice like Costco.
Another benefit: The doctor does not have any relationship to the part of Costco that sells glasses and contacts, so you will not feel the pressure you normally feel to buy glasses/​contacts on site. You get your prescription and are free to go.
Again, you don’t need to have a Costco membership to get an exam. However you do need one to buy glasses or contacts, but it is well worth the $ 55 considering Costco’s prices are the lowest around (really only beaten by online outfits like Warby Parker and shops in K-​town).
Some might be dissuaded because Dr. Nishida does not accept most insurance plans. But his prices are so low that every year when I get the receipt and submit it to my insurance for an out-​of-​network claim, they pay me back for up to $ 49, which makes the total cost of the exam a whopping $ 5 (or $ 40 including a contact fitting). Get this: my insurance’s co-​pay at one of its in-​network optometrists is higher than that ($ 10 for glasses or $ 75 including a contact fitting). So yes, you might actually save a little by going out of network AND you’ll get a precise prescription AND you won’t feel pressure to buy glasses on-​site. That’s an awesome deal! (though maybe not as immediately rewarding as the $ 1.50 jumbo hot dog and soda they sell in the food court)
Thank you, Dr. Nishida, for helping me see better than I have in years!

Dr. Nishida is an excellent optometrist. Don’t be surprised because he is in Costco. His exam is extremely comprehensive. Only $ 54 for a complete exam. I have used his services for at least 5 years. He gets booked way in advance so plan ahead to make your appointment.

Dr. Nishida is the BEST optometrist out there! I’ve been going to him for over 10 years. I have sensitive eyes and he is always patient and makes me feel comfortable.
I took my aunt in who was visiting from Mexico. I volunteered to translate and to my surprise he gave her the full exam in Spanish! His prices are affordable and don’t need a Costco membership.
I would not go to anyone else and recommend him to everyone who needs an optometrist.

I’ve only been to a few optometrists in my life, but Dr. Nishida did a great job in my opinion.
— They stay on schedule. My 12:30pm appointment started at 12:30pm, ended at ~1:00pm.
— Dr. Nishida is very professional in manner and explains everything in language that a non-​doctor can understand.
— He also explains the purpose of every machine they put up to your eye. Never experienced that before.
— Pricing is good. I think it was $ 69 for contact lens exam ($ 49 without contact lenses). Previous doctor I went to was $ 125 for exam and that was 7 years ago.
— Told me in a very polite manner that I should see an eye doc more than once every 7 years. Hahaha.
— You can’t purchase glasses or contacts there. Take prescription to Costco eye counter to order.

THE BEST OPTOMETRIST IN THE LAND. You don’t even need a costco membership to see him, just walk through the exit door straight to his office.

Just got back from a visit to Dr. Nishida, even though I haven’t fulfilled my prescription I’m really happy I went here.
The office staff were very nice, but Dr. Nishida’s upbeat personality really did it for me. He has a singy song voice which was very charming. I had so many questions and he reassured me that I had nothing wrong with my eye and that I am in very good condition.
Thanks Dr. Nishida for making my visit pleasant.

Just saw him today and he’s the best! I’m usually never so chipper after a dr’s appointment but he did it!
He is so informative and super patient. I usually feel bad for asking doctors questions because they usually make me feel stupid or as if I’m wasting their time, but NOT Dr. NIshidia. He answered every question I had very thoroughly and speaks normal English without all the medical terminology (like many other Drs do) so I can understand! He’s the BEST! I wish he was a family doctor so I didn’t have to go anywhere else! THANK YOU DR NISHIDA!

Recently I had an eye issue. My eye was red, swollen, painful… it felt like I had a huge cut in my eye. I had let it go for a few days, just thinking I had gotten something in it. BIG MISTAKE.
One day I woke up and my eye had gotten worse. It was just so bad I was crying from pain, it was driving me crazy! I needed to see someone, but didn’t have much of a budget at the time. I called many doctors, and every opthamologist or optometrist was way overpriced or way out of my way. My mom had recommended Dr. Nishida, so I went to Costco’s optometry center, and they set me up with an appointment. They informed me that Dr. nishida had other patients, but Dr. Oh his associate would be able to see me. I was given an appointment the same day.
Oh, oh, OHHHHH am I glad I got to work with Dr. Oh! She’s amazing. Not only was she the sweetest woman ever, she was just so professional, knowledgeable… and friendly! I was sooooo afraid to have my eye looked at… mainly because I was in so much pain, and anything pertaining to someone touching my eyes kinda freaks me out. She immediately put my fears at bay, and went to town.
She did a thorough exam ($ 50 exams here, without insurance!) and found that I had some mucous membrane lining that was exfoliating and kind of scratching or rubbing my eye the wrong way. She numbed my eye with some drops… removed the lining (all within minutes) and gave me a prescription for some drops. She even gave me a sample of the drops to save me some money. I felt better from the moment I walked out of there!
I came back a week later for my follow up appointment, and she said everything looked great. She has no idea how much she helped me, I had been irritated for over a week with my eye all red and pained.
Highly recommended!