Crown Vision Center

The staff were very friendly and helpful, the optometrist was professional and performed her job quickly and efficiently. My glasses arrived within the timeframe that they told me to expect, they gave me a call to pick them up as soon as they’d arrived, and the order had been 100% correct. I will definitely come back for my eye exam and contacts next year.

I came here last year for my yearly checkup for contacts and was able to make my appointment without a problem. I came in and they did my eye exam, messed up my contacts order but they fixed it after calling them and about a week later I got my proper contacts but they did not call me. I had to call and ask and supposedly, it had arrived a couple of days ago. Already a bad start but at least I got what I needed. As far as the staff goes, they weren’t very friendly or helpful. As I recall, the lady helping me order my contacts kept getting personal phone calls and she would come back and start on my order again. They were irritating things but nothing compared to their billing system.
A few months later, I received a bill from their headquarters saying that I owe them some money. I went thru my insurance website and found that I had gone in too early so they have denied a claim so fine, I guess I’ll have to pay that portion. Then when I called their HQ, the lady explained to me that I needed to pay the taxes and remaining fees for the contact lenses my insurance did not cover. As far as I can remember, I did not have to pay so much extra money when I went to Pearl Vision the year prior to coming to Crown Vision (same insurance, it’s upgraded so I wouldn’t pay so much out-​of-​pocket). But I told her to give me the grand total and I paid it over the phone with my debit card thinking I can now feel relieved to not owe them any more money. So, today I received yet another bill from this office (Maplewood) saying that I owe them another $ 150 and the date of the bill is June 30^th! Really?! I paid my balance on the 22^nd of June and even got a receipt from their HQ but yet when I called the Maplewood office, the woman who answered the phone tells me that my $ 210.25 payment is not showing up in their system. However, their bill reflected a $ 43.00 payment on the same day I made my full payment. How is it that I make my payment to their HQ where the bill said I should send or make payment to and their system does not get the proper communication and end up wanting me to pay them more money? So I called their HQ yesterday using the same number I used in June and I can’t get through even though it was only 3:30 in the afternoon and the message said they close at 5pm. I am very frustrated by their whole system and this company altogether. It’s causing some very unnecessary stress in my part and I will definitely not be coming back!
Today, I called again and someone finally picked up the phone and called me back after they made sure everything was fine (Note: I left a voicemail yesterday when I got tired of calling them over and over but never got a call back). Then she told me that they had a glitch in their system that they are just now taking care of and she apologized. Nevertheless, this whole ordeal has caused me sleepless nights and I just don’t need this kind of mess.

The staff up front is extremely helpful and responsive. However it took THREE attempts for the doctor to get my Rx correct and even then I had to wait an hour to be seen for my final fitting. I felt like once they had my money, the experience deteriorated greatly. If you’re in for a one-​stop shop and a nice variety of glasses, this place is great.
If you’re looking for sustained customer service, maybe try a different vision center.
As a follow up to my previous review– I went to a new eye doc who was horrified at the vision and fit of the contacts that this doctor had let me walk out with. I had returned a few times insisting my eyes weren’t comfortable but this doctor insisted I wasn’t «used to the brand.» In hindsight I am completely disappointed at the money and time I wasted here. I would discourage anyone from doing more than purchasing glasses here.

Absolutely fantastic customer service! And if you have a high bill they will let you make payments. Great atmosphere for sure :)
–Mandi

I recently went in for a eye exam, it had been a few years since my last one. I was primarily interested in contacts, but wanted to get my eyeglasses prescription updated while I was at it.
The staff was courteous, very friendly and walked me through everything they needed. The staff member who handled my pre-​exam was also very nice, witty and got me through everything with minimal fuss.
The doctor was very knowledgeable. The questions I asked she gave good answers to, and provided a few tips and tricks I would not otherwise have thought of. The updated prescription was great, and definitely needed!
When I was paying for my purchases, the young lady who was processing everything was obviously a newer employee. They also had a manager who was helping her through everything (double staffing on a Saturday, nice!)
I have done training in the past, and I would say the Manager was very good at being patient, taking her time and making sure the employee learned what information she was trying to impart. The new employee had some issues with my insurance (which were my fault, not hers, I didn’t have the correct info on me) but got things squared away with the information given. I would rather it take a few extra minutes and be right rather than get screwed up. Both were extremely friendly and helpful throughout all of this.
What was even better was once I got home, I called back in with the correct information and they took care of fixing the charges and getting that all corrected and wound up saving me a bunch of money! Once again, very friendly and they took great care of me.
I would recommend them to friends and family, without hesitation.
Kevin D.
pat #: 400 211 421